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WO-01328228 ↗ ServiceMax

BURBANK FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Burbank Fire Dept - Station 15 — 1420 W Verdugo Ave, Burbank CA, 91506

Dec 29, 2025 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (45 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Assigned
Dec 29 → Feb 27, 2026
41 business days (counted)
Running total: 41 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 10, 2026
7 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 29, 2025 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 29 Ready for Scheduling ▶ Running 0 0
Dec 29 → Feb 27 Assigned ▶ Running 41 41
Feb 27 → Mar 10 Scheduled ▶ Running 7 48
Mar 10 → Mar 10 04-Scheduled ▶ Running 0 48
Dispatch 0.0d
Coordinators 48.9d
Billing 16.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.9 days
Over SLA
Billing
16.5 days
Over SLA
Created: Dec 29, 2025 Due: Feb 27, 2026 Completed: Mar 10, 2026 (10 days late)
📅
48.1 days Total Age
⏱️
41.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
63.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554507
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32133
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tray White
Owner
Kimberly Hardison
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328228 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Dec 29, 2025 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 41.9 days stuck in "Assigned"
⏱️
Total Delay 63.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
41.9d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
04-Scheduled
0.0d
Closed
4.0d / 1.0d SLA
Billing Review
16.0d / 2.0d SLA
Invoice Pending
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Emailed invoice through AR inbox (fixed milage manually)

3/13/26 DPatton - Are wheels & restraints part of the PM service or does a reapir WO need to be opened?

3/9/26 RBerry- Adjusted scheduled end time to reflect time needed onsite.


2-27 Mburris set with Tray 3-9 9am / tech is on TR in HI but site was asking for later appt to make sure everything was on site

🔧 Work Performed
disinfect, clean, lube, adjust hardware as needed, PM service complete
🔍 Technician Findings
pm service needed
⚠️ Problem Description
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32133

Timeline

📞
Case Linked Dec 29, 12:00 AM
Case Number: 00554507
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
4 Work Order Created Dec 29, 11:55 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzKAdQAN, Rene Yescas
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
🚨 42.0 business days
🗓️
▶
2 Status: Scheduled Feb 27, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-09T17:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
3 15x Labor Added Mar 9, 9:53 PM
15x Labor Added → Status: 04-Scheduled → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 10d 8h
✔️
Status: Completed by Rene Yescas
From: 04-Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 4.3 business days
💵
Status: Billing Review by Diane Patton Mar 13, 11:11 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 13h
🚨 16.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 3, 12:28 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 21d 1h, 0m
💰
▶
2 Status: Invoiced Apr 3, 4:39 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258371

Bottlenecks

Assigned
Duration: 41.9 business days (threshold: 4.0 business hours)
Exceeded by 41.4 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

📞
Case 00554507
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Mar 9, 1:00 PM
Created
Dec 29, 11:55 AM
Invoice #
SM-258371

Work Details (15)

Name Type Status Qty Amount Date
WL-03136633 Labor Open 1 $82.00 Mar 9, 9:53 PM
WL-03136634 Labor Open 1 $82.00 Mar 9, 9:53 PM
WL-03136635 Labor Open 1 $82.00 Mar 9, 9:53 PM
WL-03136636 Labor Open 1 $82.00 Mar 9, 9:53 PM
WL-03136637 Labor Open 1 $82.00 Mar 9, 9:53 PM
WL-03136638 Labor Open 1 $82.00 Mar 9, 9:53 PM
WL-03136639 Labor Open 1 $82.00 Mar 9, 9:53 PM
WL-03136640 Labor Open 1 $82.00 Mar 9, 9:53 PM
WL-03136641 Labor Open 1.5 $195.00 Mar 9, 9:53 PM
WL-03136642 Travel Open 55 $77.00 Mar 9, 9:53 PM
WL-03136643 Labor Open 1.5 $195.00 Mar 9, 9:53 PM
WL-03136644 Travel Open 55 $0.00 Mar 9, 9:53 PM
WL-03136645 Parts Open 2 $144.00 Mar 9, 9:54 PM
WL-03136646 Parts Open 2 $66.00 Mar 9, 9:54 PM
WL-03136647 Parts Open 2 $144.00 Mar 9, 9:54 PM

Details