Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (115 biz days late)
🕐 Clock stopped: Canceled (Jun 17, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Jan 2, 2026
3 business days (counted)
Running total: 3 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Jan 2 → Feb 28, 2026
38 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 41 of ? biz days used
77d
▶ Clock Running
Status: On Hold
Feb 28 → Jun 17, 2026
77 business days (counted)
Running total: 118 of ? biz days used
Created: Dec 29, 2025
Canceled: Jun 17, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 29 → Dec 29 |
Created |
▶ Running
|
0 |
0 |
| Dec 29 → Jan 2 |
Ready for Scheduling |
▶ Running
|
3 |
3 |
| Jan 2 → Feb 28 |
Assigned |
▶ Running
|
38 |
41 |
| Feb 28 → Feb 28 |
Entered |
▶ Running
|
0 |
41 |
| Feb 28 → Jun 17 |
On Hold |
▶ Running
|
77 |
118 |
Holding (excluded from total)
76.5 days
Coordinators
42.2 days
Over SLA
Created: Dec 29, 2025
Due: Feb 27, 2026
Completed: Jun 17, 2026 (109 days late)
⏱️
76.5d in On Hold
Longest Stage
🔄
4 transitions
Status Changes
⚠️
40.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00554519
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM
7 pcs
https://www.ebiotrack.com/inspection.php?iid=32145
🚨
Primary Delay
76.5 days stuck in "On Hold"
⏱️
Total Delay
40.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
3.9d
/ 1.0d SLA
Assigned
38.3d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
4/1/26 NatoshaB - account is on credit hold. Called Stephens cell and he's aware and says he will send payment prior to scheduling 'soon'.
2/28/26 Rberry- Escalated WO to account manager and placed on hold.
02/25/2026 LHill-Called 252-600-6389 for Stephen Grohs trying to schedule tech visit. Was unable to leave a message. No one picked up.
2/24 MOwens Called to speak to Stephen Grohs. Left a msg for him to call back as he was in a meeting.
2/12 MOwens Called to speak to Stephen Grohs but he did not answer. Let a vm for him to call back.
⚠️
Problem Description
Inspection: Semi-Annual Equipment PM
7 pcs
https://www.ebiotrack.com/inspection.php?iid=32145
📋
Outbound to +12526006389
Completed
Feb 25, 2026
02/25/2026 LHill-Called 252-600-6389 for Stephen Grohs trying to schedule tech visit. Was unable to leave a message. No one picked up.
📋
Outbound to +12526006389
Completed
Feb 24, 2026
Called to speak to Stephen Grohs. Left a msg for him to call back as he was in a meeting.
📋
Outbound to +12526006389
Completed
Feb 12, 2026
Called to speak to Stephen Grohs but he did not answer. Let a vm for him to call back.
Timeline
📞
Case Number:
00554519
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
4d 4h
🆕
From:
Assigned, Entered
To:
Entered, On Hold
Duration in Previous:
56d 18h, 0m
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
108d 12h
Bottlenecks
Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Assigned
Duration: 38.3 business days (threshold: 4.0 business hours)
Exceeded by 37.8 business days
ℹ️ Work Order Details
Type
Preventive Maintenance