Oak Street Health - 48 Hour - 133480: New Work Order Assigned
Closed
Troubleshoot issue below:
Work Order Description:
We are experiencing mechanical issues with the exam tables in Room 5.
Problem: The beds are failing to raise or lower properly.
Impact: This is currently affecting patient positioning and staff's ability to provide care safely.
Oak Street Work Order #133480
12/30 MOwens Called Consuela back and told her the tech can get to the location Today 12/30 between 10-12 to look at the exam table.
12/30 MOwens Called and spoke to Consuela Moore. She said any day but 1/1 works to schedule the repair visit. She also said the inspection visit can be scheduled with the repairs also.
🔧Work Performed
I found plug was not pushed in all the way in the back of the chair. I plugged cord in all the way and checked functions of the chair.
🔍Technician Findings
I arrived on site to troubleshoot chair not working properly.
⚠️Problem Description
Troubleshoot issue below:
Work Order Description:
We are experiencing mechanical issues with the exam tables in Room 5.
Problem: The beds are failing to raise or lower properly.
Impact: This is currently affecting patient positioning and staff's ability to provide care safely.
Oak Street Work Order #133480 https://www.ebiotrack.com/workorder.php?wo=70584
📋
Outbound to +18723502858
Completed Dec 30, 2025
Called Consuela back and told her the tech can get to the location Today 12/30 between 10-12 to look at the exam table.
📋
Outbound to +18723502858
Completed Dec 30, 2025
Called and spoke to Consuela Moore. She said any day but 1/1 works to schedule the repair visit. She also said the inspection visit can be scheduled with the repairs also.
📅
WO-01328240 - Virtual Tech - Field Repair - Memphis - Oak Street Health - Frayser, TN
Dec 30, 2025 11:00am – 1:00pm
Work Order: WO-01328240
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Frayser, TN
Address: 3360 N Watkins St, Memphis, TN 38127
Manufacturer:
Model #:
Serial #:
Contact Name: Consuela Moore
Contact Phone: 872-350-2858
Contact Email: consuela.moore@oakstreethealth
Timeline
📞
Case Linked Dec 29, 12:17 PM
Case Number:00554657
Subject:Oak Street Health - 48 Hour - 133480: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Dec 29, 12:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 29, 4:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 12m
🗓️
▶
2
Status: Scheduled Dec 30, 10:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-30T16:00:00.000+0000
🔧
Status: Tech On Site by MICHAEL SWINGLEDec 30, 11:20 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 9m
⏱️
3x Labor Added Dec 30, 11:49 AM
Type:Labor, Travel
Status:Open
Qty:0.33333333333333, 3.25, 198
✔️
Status: Completed by MICHAEL SWINGLEDec 30, 12:01 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:40m
📄
Status: Ready to Bill by Diane PattonDec 30, 5:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:5h 25m
⏳3.8 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 0h
💰
▶
2
Status: Invoiced Jan 2, 6:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250448
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)