Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328242 ↗ ServiceMax

STEELVILLE AMBULANCE DISTRICT • Preventive Maintenance • PSM

📍 Steelville Ambulance District — 1 EMS Ln., Steelville MO, 65565

Dec 29, 2025 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (41 biz days late)
Active: 44 biz days
🕐 Clock stopped: Invoiced (Mar 4, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Dec 29 → Feb 2, 2026
23 business days (counted)
Running total: 23 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 16, 2026
9 business days (counted)
Running total: 32 of ? biz days used
6d
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 24, 2026
6 business days (counted)
Running total: 38 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 4, 2026
6 business days (counted)
Running total: 44 of ? biz days used
Created: Dec 29, 2025 Invoiced: Mar 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 29 Ready for Scheduling ▶ Running 0 0
Dec 29 → Feb 2 Assigned ▶ Running 23 23
Feb 2 → Feb 16 Scheduled ▶ Running 9 32
Feb 16 → Feb 24 Reschedule ▶ Running 6 38
Feb 24 → Mar 4 Scheduled ▶ Running 6 44
Dispatch 0.0d
Coordinators 46.8d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.8 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Dec 29, 2025 Due: Feb 27, 2026 Completed: Mar 4, 2026 (4 days late)
📅
44.8 days Total Age
⏱️
23.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
44.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00554514
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 10 https://www.ebiotrack.com/inspection.php?iid=32140
Priority
Standard
Origin
Email
Reason
New Case
Contact
Eric Chandler
Owner
Shelby Robinson
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328242 (current) Invoiced
Preventive Maintenance • Kevin Cox
Created: Dec 29, 2025 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 23.8 days stuck in "Assigned"
⏱️
Total Delay 44.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
23.8d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Reschedule
6.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24 KKelch called Eric back to reschedule for 3/4 between 9 and 11 am. Customer confirmed. 

2/23 KKelch called Eric to schedule for 3/2 between 9 and 11 am. Left VM. 

2/16 KKelch called Eric to reschedule for 2/23 between 9 and 11 am as requested by SUP. Left VM.

2/12 KKelch called Eric to reschedule for 2/16 between 9 and 11 am. Customer confirmed. 

2/12 KKelch called Eric to reschedule for 2/16 between 9 and 11 am as requested by FSE. Asked to call back soon. 

2/2 KKelch called Eric to schedule for 2/12 between 9 and 11 am. Customer confirmed. One of their powerflex stretchers is having issues on their touchpad

🔧 Work Performed
Ferno Washington Inc - POWERFlexx (Series) Serial #: 13N-261552 - Asset ID: 13277289 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-261246 - Asset ID: 13277293 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-261244 - Asset ID: 13277294 Ferno Washington Inc - iNX Serial #: 17F-003412 - Asset ID: 13277285 Ferno Washington Inc - POWERFlexx (Series) Serial #: 13N-261551 - Asset ID: 13277286 Ferno Washington Inc - iNX Serial #: 19S-017948 - Asset ID: 13277288 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-261247 - Asset ID: 13277291 Ferno Washington Inc - 185 Stat Trac Series Serial #: 16C-120079 - Asset ID: 13277335 Ferno Washington Inc - iNLine (Series) Serial #: 60534 - Asset ID: 13277290 Ferno Washington Inc - POWERFlexx (Series) Serial #: 09N-114473 - Asset ID: 13277287
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 10 https://www.ebiotrack.com/inspection.php?iid=32140

Timeline

📞
Case Linked Dec 29, 12:01 AM
Case Number: 00554514
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 12:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 29, 12:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🚨 24.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 10:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-12T15:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 10:36 AM
Scheduled For: 2026-02-16T15:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 16, 11:56 AM
From: Scheduled
To: Reschedule
Duration in Previous: 14d 1h
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Feb 24, 9:40 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 7d 21h
⚠️ 7.0 business days
🔧
Status: Tech On Site by Kevin Cox Mar 4, 12:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏱️
▶
2 14x Labor Added Mar 4, 9:39 PM
14x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 8h 49m
⚠️ 5.3 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 12:37 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6d 13h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256185

Bottlenecks

Assigned
Duration: 23.8 business days (threshold: 4.0 business hours)
Exceeded by 23.3 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00554514
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Kevin Cox
Scheduled
Mar 4, 10:00 AM
Created
Dec 29, 12:32 PM
Invoice #
SM-256185

Work Details (14)

Name Type Status Qty Amount Date
WL-03130856 Labor Open 0.5 $0.00 Mar 4, 9:39 PM
WL-03130857 Labor Open 0.75 $0.00 Mar 4, 9:39 PM
WL-03130858 Labor Open 0.5 $0.00 Mar 4, 9:39 PM
WL-03130859 Labor Open 0.5 $0.00 Mar 4, 9:39 PM
WL-03130860 Labor Open 0.5 $0.00 Mar 4, 9:39 PM
WL-03130861 Labor Open 0.25 $0.00 Mar 4, 9:39 PM
WL-03130862 Labor Open 0.25027777777778 $0.00 Mar 4, 9:39 PM
WL-03130863 Labor Open 0.5 $0.00 Mar 4, 9:39 PM
WL-03130864 Labor Open 0.25 $0.00 Mar 4, 9:39 PM
WL-03130865 Labor Open 0.5 $0.00 Mar 4, 9:39 PM
WL-03130866 Labor Open 1.3333333333333 $0.00 Mar 4, 9:39 PM
WL-03130867 Travel Open 73 $0.00 Mar 4, 9:39 PM
WL-03130868 Labor Open 1.5 $0.00 Mar 4, 9:39 PM
WL-03130869 Travel Open 73 $0.00 Mar 4, 9:39 PM

Details