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WO-01328244 ↗ ServiceMax

HEALTHFLEET AMBULANCE • Preventive Maintenance • PSM

📍 Healthfleet Ambulance - New Jersey Dr. — 270 New Jersey Drive, Fort Washington PA, 19034

Dec 29, 2025 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (60 biz days late)
Active: 63 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Jan 2, 2026
3 business days (counted)
Running total: 3 of ? biz days used
53d
▶ Clock Running
Status: Assigned
Jan 2 → Mar 20, 2026
53 business days (counted)
Running total: 56 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 30, 2026
6 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 63 of ? biz days used
Created: Dec 29, 2025 Completed: Mar 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Jan 2 Ready for Scheduling ▶ Running 3 3
Jan 2 → Mar 20 Assigned ▶ Running 53 56
Mar 20 → Mar 30 Scheduled ▶ Running 6 62
Mar 30 → Mar 31 Tech On Site ▶ Running 1 63
Dispatch 0.0d
Coordinators 63.7d
Field Work 2.0d
Billing 21.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.7 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
21.0 days
Over SLA
Created: Dec 29, 2025 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
63.8 days Total Age
⏱️
53.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
82.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554523
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 1 pc https://www.ebiotrack.com/inspection.php?iid=32149
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adam Zwislewski
Owner
Jessica Sells
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328244 (current) Canceled
Preventive Maintenance • Chris Galasso
Created: Dec 29, 2025 • Closed: Mar 31, 2026
Behind Schedule - Needs Attention
Canceled • 229 days old
🚨
Primary Delay 53.3 days stuck in "Assigned"
⏱️
Total Delay 82.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Assigned
53.3d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Billing Review
21.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/1 LO Cancelling WO - see tech's/DP's note below

4/3/26 DPatton - Can this WO be cancelled? SINGLE PIECE ON THIS INSPECTION WAS MOVED TO 32150 - NO TIME OR DISTANCE

3/20 MOwens Adam replied back that starting on 3/30 works for the PM service.

3/20 MOwens Sent email to Adam asking about scheduling the PM starting on 3/30

3/6 MOwens Called to speak to Adam Zwislewski. Left a vm for him to call back to schedule the PM service during March.

2/18/26 NatoshaB - updated due date to 3/31/26 to align PMs - last serviced Sept 2025 (OG due end of Feb).

🔧 Work Performed
SINGLE PIECE ON THIS INSPECTION WAS MOVED TO 32150 NO TIME OR DISTANCE
🔍 Technician Findings
SINGLE PIECE ON THIS INSPECTION WAS MOVED TO 32150 NO TIME OR DISTANCE
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 1 pc https://www.ebiotrack.com/inspection.php?iid=32149

Timeline

📞
Case Linked Dec 29, 12:02 AM
Case Number: 00554523
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 29, 12:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Jan 2, 4:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 3h
🚨 54.0 business days
🗓️
2 Status: Scheduled Mar 20, 3:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-30T12:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 30, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 17h
2.0 business days
✔️
Status: Completed by Chris Galasso Mar 31, 7:13 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
3.6 business days
💵
Status: Billing Review by Diane Patton Apr 3, 9:10 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 13h
🚨 21.0 business days
🚫
Status: Canceled by Lauren Oberg May 1, 8:00 PM
From: Billing Review
To: Canceled
Duration in Previous: 28d 10h

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 53.3 business days (threshold: 4.0 business hours)
Exceeded by 52.8 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Billing Review
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00554523
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
N/A
Created
Dec 29, 12:39 PM
Invoice #
N/A

Details