2/18 Called and spoke to Larry. He said after 2pm on 2/26 will work for the PM visit.
2/18 MOwens Sent email to Larry asking if the visit can be scheduled for 2/27.
2/12 MOwens Called and spoke to Larry Craft. Asked him what days during week of 2/23. He said 2/23 or 2/24 works the best. I will send an email to confirm.
🔧Work Performed
Stryker Medical - 6390 Power-LOAD
Serial #: 140841169 - Asset ID: 13283946
Stryker Medical - 6500 PowerPro
Serial #: 090841355 - Asset ID: 13283945
Stryker Medical - 6500 PowerPro
Serial #: 101239886 - Asset ID: 13283954
Stryker Medical - 6390 Power-LOAD
Serial #: 141040432 - Asset ID: 13284266
Called and spoke to Larry. He said after 2pm on 2/26 will work for the PM visit.
📧
Email:Falling Spring Vol Res Squad
Completed Feb 18, 2026
From: mowens@emsar.com
To: landrcraft@aol.com
Larry
When we spoke on the phone, you mentioned either 2/23 or 2/24 for the PM visit. Todd is scheduled for repairs over in WV on those 2 days. Would Friday 2/27 work to schedule the visit?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +15406915891
Completed Feb 12, 2026
Called and spoke to Larry Craft. Asked him what days during week of 2/23. He said 2/23 or 2/24 works the best. I will send an email to confirm.
📅
WO-01328246 - Preventive Maintenance - Covington - Falling Spring Vol Res Squad - Friels Dr
Feb 26, 2026 2:00pm – 5:00pm
Work Order: WO-01328246
Account: FALLING SPRING VOLUNTEER RESCUE SQUAD
Customer Case Number:
Location: Falling Spring Vol Res Squad - Friels Dr
Address: 305 Friels Dr., Covington, VA 24426
Manufacturer:
Model #:
Serial #:
Contact Name: Larry Craft
Contact Phone: 540-691-5891
Contact Email: landr
Timeline
📞
Case Linked Dec 29, 12:01 AM
Case Number:00554516
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 29, 12:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 2, 4:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 3h
🚨32.0 business days
📅
▶
2
Dispatch Scheduled Feb 18, 12:53 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:46d 20h
⚠️7.0 business days
🔧
Status: Tech On Site by Todd FogielFeb 26, 2:58 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 2h
⏱️
▶
2
8x Labor Added Feb 26, 8:44 PM
8x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From:Tech On Site
To:04-Scheduled
Duration in Previous:5h 46m
⏳1.4 business days
🏁
Status: Closed by Ben SaurFeb 27, 8:54 PM
From:04-Scheduled
To:Closed
Duration in Previous:1d 0h
⏳3.4 business days
📄
Status: Ready to Bill by Diane PattonMar 4, 1:35 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 16h, 0m
🚨107.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-255582
Bottlenecks
Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 31.4 business days (threshold: 4.0 business hours)
Exceeded by 30.9 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)