Detailed work order timeline, KPIs, and analysis
The Cigna Group • Inspection • PSM
📍 Cigna - BD - Becton Drive — 1 Becton Drive, Franklin Lakes NJ, 07417
Dec 29, 2025 → Mar 5, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 29 → Dec 29 | Created | ▶ Running | 0 | 0 |
| Dec 29 → Jan 7 | Ready for Scheduling | ▶ Running | 6 | 6 |
| Jan 7 → Jan 26 | Assigned | ▶ Running | 12 | 18 |
| Jan 26 → Feb 25 | Scheduled | ▶ Running | 21 | 39 |
| Feb 25 → Feb 25 | Entered | ▶ Running | 0 | 39 |
| Feb 25 → Feb 25 | Assigned | ▶ Running | 0 | 39 |
| Feb 25 → Mar 5 | Scheduled | ▶ Running | 6 | 45 |
| Mar 5 → Mar 5 | Tech On Site | ▶ Running | 0 | 45 |
1/26 KSmith -- Per Stephanie, we need to schedule with Idina Merz
1/26 KSmith -- Sent email to schedule for 3/5
01/08/2026 LHill-sent email to Laura McCardell-I do apologize for the multiple emails on this. I sent an email to the account manager yesterday regarding this not being due until March. However, I do see this has now been updated to the end of March. We will contact Stephanie closer to the due date to get this scheduled.
See logged email.
01/07/2026 LHill-rec'd email from Laura McCardell-Per our conversation yesterday, Jason Wrubleski is not the site contact, and our records indicate that the next PM is due on March 25, 2026. Additionally, I mentioned that Stephanie Brownlow from my team is the best contact for coordination.
I also received an email from Kourtney Smith regarding the same matter. It seems there's a disconnect, and I would like to resolve this. Could you please clarify who Stephanie should be working with—yourself or Kourtney?
See logged email.
1/7/26 SBerry: Due date update in both SMX and EBT to end of March
01/07/2026 LHill-sent email to Scott Berry-Laura McCardell at 480-392-2418 advised that she spoke with Stephanie Brownlow on her team and was advised that this is NOT due until 03/25/2026. Can you please check in this and update the due date if needed.
See logged email.
01/07/2026 LHill-rec'd call from Laura McCardell at 480-392-2418. She isn't aware of location moving to a different address. She spoke with Stephanie Brownlow on her team and was advised that this is NOT due until 03/25/2026. I advised I would get with the Account Manager and will contact her or Stephanie Brownlow back when closer time to schedule.
1/7 KSmith -- Sent email to schedule for 2/2
01/07/2026 LHill-updated POC in SMX and in EBT.
01/07/2026 LHill-sent email to Laura McCardell at laura.mccardell@evernorth.com to confirm contact & equipment.
01/07/2026 LHill-LM at 480-392-2418 for Laura McCardell to confirm contact & equipment.
01/07/2026 LHill-spoke with Jason Wrubleski at 412.316.6087 . He advised he not the POC for this location. Advised I needed to call Laura McCardell at 480-392-2418 laura.mccardell@evernorth.com
**He also stated this location was moved. if I have any problems reaching Laura to reach back out to him and he will do what he can to help.
01/06/2026 LHill-Called 412.316.6087 for Jason Wrubleski. Unable to leave a message.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03132314 | Parts | Open | 1 | $40.17 | Mar 5, 5:44 PM |
| WL-03132329 | Labor | Open | 1.25 | $0.00 | Mar 5, 5:54 PM |
| WL-03132330 | Labor | Open | 2.5 | $1,195.00 | Mar 5, 5:54 PM |
| WL-03132331 | Labor | Open | 0.25 | $0.00 | Mar 5, 5:54 PM |
| WL-03132332 | Travel | Open | 26 | - | Mar 5, 5:54 PM |