Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328264 ↗ ServiceMax

Wellpath LLC • Inspection • PSM

📍 Wellpath - Muscogee County Jail — 700 E. 10th St,, Columbus GA, 31901

Dec 29, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 158 biz days
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Jan 2, 2026
3 business days (counted)
Running total: 3 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Jan 2 → Feb 20, 2026
33 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
122d
▶ Clock Running
Status: On Hold
Feb 20 → Aug 16, 2026
122 business days (counted)
Running total: 158 of ? biz days used
Created: Dec 29, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Jan 2 Ready for Scheduling ▶ Running 3 3
Jan 2 → Feb 20 Assigned ▶ Running 33 36
Feb 20 → Feb 20 Entered ▶ Running 0 36
Feb 20 → Aug 16 On Hold ▶ Running 122 158
Dispatch 0.0d
Coordinators 37.6d
⚠ Overdue
Dispatch
0.0 days
Coordinators
37.6 days
Over SLA
Created: Dec 29, 2025 Due: Feb 27, 2026 (170 days overdue)
📅
158.7 days Total Age
⏱️
34.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
36.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00554539
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 61 Pcs https://www.ebiotrack.com/inspection.php?iid=32162
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danielle Lancier
Owner
Kimberly Hardison
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328264 (current) On Hold
Inspection
Created: Dec 29, 2025
Behind Schedule - Needs Attention
On Hold • 229 days old
🚨
Primary Delay 34.0 days stuck in "Assigned"
⏱️
Total Delay 36.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Assigned
34.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/26 AJinerson - Clearing tech name and escalating to ASM due to customer contact incorrect/nonresponsive.


2/20/26 AJinerson - Received email back from Daniele Lanier w/ Pam and Angela on the email, and Daniele confirmed they are over the Cuyahoga County Jail in Cleveland, OH. Daniele is not affiliated with the site in Columbus, GA. Incorrect contacts.


2/19/26 AJinerson - Sent email to all 3 contacts listed under location: Angela Lewis, Danielle Lanier, and Pam Mathis offering tech visit on Thursday, 2/26 between 9am-11am arrival.


2/19/26 AJinerson - Tried calling secondary contact Danielle at 216-698-2504. Number went to a site in Cuyahoga County for a Juvenile Detention Center, not the County Jail in Columbus, GA. 


2/19/26 AJinerson - Called Pam 3rd time to follow up and schedule tech visit. No answer, phone just kept ringing with no option to leave VM. 


2/16/26 AJinerson - Sent follow up email to Pam offering tech visit on 2/26 with eta between 10am-12pm (EST).


2/16/26 AJinerson - Called to follow up and schedule tech visit. Phone rang for 1 min 20 seconds, no answer then disconnected itself. 


1/2/26 AJinerson - Sent scheduling email to Pam asking what dates in the near future work best for them to schedule service.


1/2/26 AJinerson - Called Pam to schedule tech visit. Phone rang for 1 min 20 seconds with no answer, then disconnected itself. No option for VM. 

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 61 Pcs https://www.ebiotrack.com/inspection.php?iid=32162

Timeline

📞
Case Linked Dec 29, 6:00 AM
Case Number: 00554539
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 29, 1:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
4.0 business days
👷
2 Technician Assigned Jan 2, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 20h
🚨 34.0 business days
🆕
Status: Entered by Abby Jinerson Feb 20, 11:27 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 49d 1h, 0m

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days

🔗 Related Artifacts

📞
Case 00554539
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Dec 29, 1:47 PM
Invoice #
N/A

Details