Midmark Service Request Dispatch Authorization - WO-00142336
Closed
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD scaler issues ref sr 1494222 - Special Billing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
1/9/26 SReich - Per the attached email from Midmark: Banfield reported the replacement scaler tubing is onsite and they would like to set up service. Please call Rosie @ 713.365.0341 to schedule service.
1/9 KKelch called Rosie to schedule for 1/12 between 3 and 4 pm. Customer confirmed.
1/9 KKelch-per email from Denise at Midmark: The site has received the replacement scaler tubing and would like to schedule service.
1/5/26 SReich - Per the attached email: The customer has approved the parts. They will be ordering the parts on their own and will contact Midmark once they arrive so we can notify you.
12/29 KKelch called Rosie to schedule for 12/30 between 1 and 3 pm. Customer confirmed.
12/29 KHardison - Left on hold over 5 minutes. Sent Rosie and email regarding repair WO.
🔧Work Performed
12/30CLacy- Tested continuity on the scaler and it is open. New scaler tubing ordered from midmark
1/12 CLacy- Removed and replaced scaler tubing with the new one received from Midmark. Functional testing completed and passed. This unit is ready to return to service
🔍Technician Findings
Scaler not working
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD scaler issues ref sr 1494222 - Special Billing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +17133650341
Completed Jan 9, 2026
1/9 KKelch called Rosie to schedule for 1/12 between 3 and 4 pm. Customer confirmed.
📧
Email:EMSAR West - SR 1513346
Completed Jan 9, 2026
From: Dispatch@midmark.com
To: kaitlyn.kelch@emsar.com, cramen@emsar.com, michael.burris@emsar.com
Cc: sramen@emsar.com, rhea.berry@emsar.com, cdempsey@emsar.com, lyoder@emsar.com, nicholas.willick@emsar.com, david.carvalho@emsar.com, dispatch@emsar.com, Dispatch@midmark.com, jonielle.dedman@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
Hello, EMSAR, Banfield reported the replacement scaler tubing is onsite and they would like to set up service. Please call Rosie @ 713.365.0341
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: banfieldoldkaty1766@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328268Location: Banfield Pet HospitalAddress: 9718 Katy Fwy Houston, TX 77055Device: VetPro 1000 (Series) V2528990Problem Description: Zone 1
Dispatch Type Repair
PROBLEM
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: banfieldoldkaty1766@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328268Location: Banfield Pet HospitalAddress: 9718 Katy Fwy Houston, TX 77055Device: VetPro 1000 (Series) V2528990Problem Description: Zone 1
Dispatch Type Repair
PROBLEM
📞
Call
Completed Dec 29, 2025
12/29 KKelch called Rosie to schedule for 12/30 between 1 and 3 pm. Customer confirmed.
📋
Outbound to +17133650341
Completed Dec 29, 2025
Left on hold over 5 minutes. Sent Rosie and email regarding repair WO.