1/9 MOwens Michelle Stecker the new POC for this location called in and requested to schedule the inspection visit for 2/25/26. I confirmed that the tech will arrive around 9am on that day. She took over for Wendy Thomas.
michelle.stecker@desales.edu is her email
🔧Work Performed
Perform annual inspection (40 pcs). Worked with staff to find all equipment.
🔍Technician Findings
Check in with security at security building. Drive to PT building. Check in with manager. Perform annual equipment inspection.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 38
https://www.ebiotrack.com/inspection.php?iid=32168
📋
Inbound from +16102821100
Completed Jan 9, 2026
Transferred call to the coordintor to schedule.
📋
Inbound from +16102821100
Completed Jan 9, 2026
Michelle Stecker the new POC for this location called in and requested to schedule the inspection visit for 2/25/26. I confirmed that the tech will arrive around 9am on that day.
📅
WO-01328271 - Inspection - Center Valley - DeSales University - EMSAR
Feb 25, 2026 9:00am – 12:00pm
Work Order: WO-01328271
Account: DESALES UNIVERSITY
Customer Case Number:
Location: DeSales University - EMSAR
Address: 2755 Station Avenue, Center Valley, PA 18034
Manufacturer:
Model #:
Serial #:
Contact Name: Wendy Thomas
Contact Phone: (610) 282-1100 ext. 1898
Contact Email: wendy.thomas@des
Timeline
📞
Case Linked Dec 29, 6:01 AM
Case Number:00554544
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 29, 2:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 2, 4:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 1h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Jan 9, 9:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-25T14:00:00.000+0000
🚨32.0 business days
🔧
Status: Tech On Site by Philip KrogstadFeb 25, 8:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:46d 23h
⏱️
▶
2
2x Labor Added Feb 25, 1:12 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:4h 16m
⏱️
Labor Added Feb 25, 1:30 PM
Type:Labor
Status:Open
Qty:4.5
🏁
Status: Closed by Philip KrogstadFeb 25, 4:28 PM
From:Completed
To:Closed
Duration in Previous:3h 13m
⏳3.9 business days
📄
▶
2
Status: Ready to Bill Mar 2, 1:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Mar 3, 8:01 PM
Invoice Number:SM-255349
Bottlenecks
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)