Detailed work order timeline, KPIs, and analysis
Vera Whole Health • Inspection • PSM
📍 Vera Whole Health - Lawrenceville — 1250 Scenic Highway S., Suite 1260, Lawrenceville GA, 30045
Dec 29, 2025 → Feb 24, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 29 → Dec 29 | Created | ▶ Running | 0 | 0 |
| Dec 29 → Jan 2 | Ready for Scheduling | ▶ Running | 3 | 3 |
| Jan 2 → Jan 2 | Assigned | ▶ Running | 0 | 3 |
| Jan 2 → Feb 3 | Scheduled | ▶ Running | 21 | 24 |
| Feb 3 → Feb 3 | Reschedule | ▶ Running | 0 | 24 |
| Feb 3 → Feb 3 | Entered | ▶ Running | 0 | 24 |
| Feb 3 → Feb 3 | Ready for Scheduling | ▶ Running | 0 | 24 |
| Feb 3 → Feb 3 | Assigned | ▶ Running | 0 | 24 |
| Feb 3 → Feb 11 | Scheduled | ▶ Running | 6 | 30 |
| Feb 11 → Feb 11 | Entered | ▶ Running | 0 | 30 |
| Feb 11 → Feb 11 | Ready for Scheduling | ▶ Running | 0 | 30 |
| Feb 11 → Feb 11 | Assigned | ▶ Running | 0 | 30 |
| Feb 11 → Feb 17 | Scheduled | ▶ Running | 3 | 33 |
| Feb 17 → Feb 17 | Reschedule | ▶ Running | 0 | 33 |
| Feb 17 → Feb 17 | Entered | ▶ Running | 0 | 33 |
| Feb 17 → Feb 17 | Ready for Scheduling | ▶ Running | 0 | 33 |
| Feb 17 → Feb 17 | Assigned | ▶ Running | 0 | 33 |
| Feb 17 → Feb 24 | Scheduled | ▶ Running | 5 | 38 |
| Feb 24 → Feb 24 | Tech On Site | ▶ Running | 0 | 38 |
**Please do not reschedule. Site has already been rescheduled before**
2/17/26 AJinerson - Received email back from Kia confirming to reschedule tech visit to 2/24 -2/25 eta between 9am-10am each morning.
2/17/26 AJinerson - Tech out ill still, email to Kia needing to reschedule, offering tech visit 2/24 - 2/25 (with HHolmes).
2/16/26 AJinerson - Sent email to Kia Wheeler regarding later arrival time on Tuesday, 2/17 (between 12pm-1pm) due to tech needing to cover repair first. Arrival on Wednesday will still be between 8am-10am.
2/11/26 AJinerson - Reassigning tech but keeping scheduled visit date/time of 2/17 - 2/18. Arrival between 9am-11am each morning.
(Reassigning due to original assigned tech now covering repair in AL).
2/3/26 AJinerson - Received confirmation email back from Kia confirming scheduling tech visit to start on Tuesday, 2/17 through Wednesday, 2/18 (to use as needed).
Arrival time between 930am-1130am each morning.
POC onsite: Kia Wheeler
Arrival instructions: Site will be open 7:30 a.m. - 6:30 p.m. on these days.
2/3/26 AJinerson - Received email back from Kia stating they could schedule for 2/12 or 2/17 - these dates would work better.
2/3/26 AJinerson - Sent email to POC Kia needing to reschedule tech visit (due to tech covering repairs now) offering to reschedule for Weds. 2/25 with eta between 9am-11am.
(site needed Weds. specifically)
1/2/26 AJinerson - Emailed back KIa confirming we have tech scheduled for Wednesday, 2/4 with eta between 9am-11am.
Asking to confirm the below:
On-site contact:
Arrival instructions:
1/2/26 AJinerson - Received email back from Kia Wheeler stating they can schedule for 2/4 or 2/11.
1/2/26 AJinerson - Sent email back to Kia asking which Wednesday in the near future is best to confirm w/ scheduling date accordingly.
Wednesday, 1/14/26
Wednesday, 2/4/26
Wednesday, 2/11/26
Wednesday, 2/28/26
1/2/26 AJinerson - Received email back from Kia stating Wednesday works best for them.
1/2/26 AJinerson - Called site and prompt 0 to speak with someone. Spoke with support who took my contact info to leave w/ site.
1/2/26 AJinerson - Site number from Google - (678) 831-4800
1/2/26 AJinerson - Email bounced back.
1/2/26 AJinerson - Sent scheduling email to Kia asking what date(s) in Feb. work best for this site to schedule their service.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03118718 | Labor | Open | 2 | $0.00 | Feb 24, 9:20 PM |
| WL-03118719 | Labor | Open | 5.5 | $2,218.60 | Feb 24, 9:20 PM |
| WL-03118720 | Labor | Open | 1.75 | $0.00 | Feb 24, 9:20 PM |
| WL-03118721 | Travel | Open | 57 | - | Feb 24, 9:20 PM |
| WL-03118722 | Travel | Open | 57 | - | Feb 24, 9:20 PM |