Midmark Service Request Dispatch Authorization - WO-00142352
Closed
Zone 1
Dispatch Type Repair E
PROBLEM SUMMARY
NWD Noise during base movement - SRA Request
ADDITIONAL NOTES
Tech must take a bottle of rubbing alcohol and clean rags to clean the upper and lower guides and bearings really well. If
part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at
937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
12/30 MOwens Called and spoke to Gerson Soch. He requested a Friday for the repair visit. I told him the first available Friday is 1/9 with arrival between 9-10am. He said that works for him.
12/29 KHardison - Spoke to Gerson Left a vm regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
Removed shrouds
Cleaned sliders
Reinstalled shrouds
Cycle tested unit
🔍Technician Findings
Unit located
Unit is loud
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD Noise during base movement - SRA Request
ADDITIONAL NOTES
Tech must take a bottle of rubbing alcohol and clean rags to clean the upper and lower guides and bearings really well. If
part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at
937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
Called and spoke to Gerson Soch. He requested a Friday for the repair visit. I told him the first available Friday is 1/9 with arrival between 9-10am. He said that works for him.
📋
Outbound to +19198695753
Completed Dec 29, 2025
Spoke to Gerson Left a vm regarding WO. Advised that a coordinator will call for scheduling.
📅
WO-01328289 - Repair - 200 (Series) Tables and Chairs - Winston Salem, - Winston Salem Health Care Dermatology
Jan 9, 2026 9:00am – 11:00am
Work Order: WO-01328289
Account: MIDMARK
Customer Case Number: SR 1512436 WO-00142352
Location: Winston Salem Health Care Dermatology
Address: 175 Kimel Park Dr, Ste 200,, Winston Salem,, NC 27103-6951
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V503920
Contact Name: Gers
PDF
SRA_WO-00142352_ver1
Dec 29, 2025
PDF
SRA_WO_00142352_ver1.pdf
Jan 14, 2026
Timeline
📞
Case Linked Dec 29, 10:31 AM
Case Number:00554608
Subject:Midmark Service Request Dispatch Authorization - WO-00142352