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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328293 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 Harbor Health - Alamo Heights — 1581 Austin Hwy suite 102, San Antonio TX, 78218

Dec 29, 2025 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (30 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Dec 29 → Jan 12, 2026
9 business days (counted)
Running total: 9 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 12 → Feb 13, 2026
23 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 29, 2025 Completed: Feb 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 29 Ready for Scheduling ▶ Running 0 0
Dec 29 → Jan 12 Assigned ▶ Running 9 9
Jan 12 → Feb 13 Scheduled ▶ Running 23 32
Feb 13 → Feb 14 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 33.4d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.4 days
Over SLA
Field Work
0.8 days
Created: Dec 29, 2025 Due: Feb 27, 2026 Completed: Feb 14, 2026 (13 days early)
📅
32.5 days Total Age
⏱️
23.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554540
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 52 Pcs https://www.ebiotrack.com/inspection.php?iid=32163
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jannah Stewart
Owner
Kimberly Hardison
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328293 (current) Invoiced
Inspection • Anthony Wirth
Created: Dec 29, 2025 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 23.9 days stuck in "Scheduled"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
9.5d / 0.5d SLA
Scheduled
23.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12 KKelch scheduled per logged email from Jenna

1/12 KKelch sent Jannah an email for scheduling

1/5 KKelch called Jannah to schedule for 2/10 between 9 and 11 am. Left VM. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Had to replace a bulb and a battery
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 52 Pcs https://www.ebiotrack.com/inspection.php?iid=32163

Timeline

📞
Case Linked Dec 29, 6:00 AM
Case Number: 00554540
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 29, 2:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 29, 3:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Jan 12, 11:31 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 13d 20h
🚨 20.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 9, 9:24 AM
Scheduled For: 2026-02-13T17:30:00.000+0000, 2026-02-13T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Anthony Wirth Feb 13, 12:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 32d 1h
🔩
Parts Added Feb 13, 1:44 PM
Type: Parts
Status: Open
Qty: 1
🔩
Parts Added Feb 13, 1:53 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Feb 13, 10:22 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 49m, 0m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Feb 18, 11:55 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254270

Bottlenecks

Assigned
Duration: 9.5 business days (threshold: 4.0 business hours)
Exceeded by 9.0 business days
Scheduled
Duration: 23.9 business days (threshold: 2.0 business days)
Exceeded by 21.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554540
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Feb 13, 1:00 PM
Created
Dec 29, 2:57 PM
Invoice #
SM-254270

Work Details (7)

Name Type Status Qty Amount Date
WL-03105184 Parts Open 1 $98.21 Feb 13, 1:44 PM
WL-03105194 Parts Open 1 $59.40 Feb 13, 1:53 PM
WL-03106113 Labor Open 1 $0.00 Feb 13, 10:22 PM
WL-03106114 Labor Open 4 $1,660.00 Feb 13, 10:22 PM
WL-03106115 Labor Open 1 $0.00 Feb 13, 10:22 PM
WL-03106116 Travel Open 58 - Feb 13, 10:22 PM
WL-03106117 Travel Open 33 - Feb 13, 10:22 PM

Details