Midmark Service Request Dispatch Authorization - WO-00142357
Closed
Travel Zone 2
PROBLEM SUMMARY
NWD Syringe issues. Special billing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
12-29 Mburris email from POC asking for 1-8 due to being out of town POC is Sonny
12/29/2025 SRobinson-Called Sunny Suwannabart, 1(858) 549-4300. She was at lunch, sending email to staff@scrippsvet.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
Arrived on site and checked in with reception desk, once checking with POC they escorted me to the back where unit located. Gave me a break down of issue so began troubleshooting unit. After working backwards from hand syringe found that issue was with terminal block dealing with water. Removed water lines and block and blew compressed air through lines. Reinstalled all components back and test syringe, no problem with syringe. Demonstrated repair to customer and closed unit back up.
🔍Technician Findings
Customer states unit not functioning
⚠️Problem Description
Travel Zone 2
PROBLEM SUMMARY
NWD Syringe issues. Special billing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: EMSAR Request for service at Scripps Ranch Veterinary Hospital (Email to schedule service)
Completed Dec 29, 2025
From: staff@scrippsvet.com
To: michael.burris@emsar.com
Hi Michael,
Would we be able to schedule for Thursday 01/08 instead? I'll be out of town through the 5th, and since I'm most familiar with what's been done recently with the VetPro 1000 machines, our doctors would prefer if I was present. Thank you! --Sunny, RVT
Onsite Access Requirements
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? -- No
Are there any
📧
Email: EMSAR Request for service at Scripps Ranch Veterinary Hospital (Email to schedule service)
Completed Dec 29, 2025
To: staff@scrippsvet.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Scripps Ranch Veterinary Hospital (Email to schedule service)
Body:
Hi Sunny Suwannabart,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Syringe issues.
Here’s the location information we have on file:
Location:
Scripps Ranch Veterinary Hospital
9990 Scripps Ranch Blvd
San Diego, CA 92131
Contact:
Sunny Suwannabart
1(858) 549-4300
We c
📧
Email: Midmark Vetpro 1000 Repair - WO-01328294
Completed Dec 29, 2025
To: staff@scrippsvet.com
CC:
BCC:
Attachment: --none--
Subject: Midmark Vetpro 1000 Repair - WO-01328294
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your Vetpro 1000 (SN V2199351) and a work order has been created. That work order number is WO-01328294, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if you have an
📋
Outbound to +18585494300
Completed Dec 29, 2025
12/29/2025 SRobinson-Called Sunny Suwannabart, 1(858) 549-4300. She was at lunch, sending email to staff@scrippsvet.com with WO# and advising a coordinator will be reaching out to schedule.
📅
WO-01328294 - Repair - VetPro 1000 (Series) - San Diego - Scripps Ranch Veterinary Hospital
Jan 8, 2026 12:00pm – 2:00pm
Work Order: WO-01328294
Account: MIDMARK
Customer Case Number: SR 1513490 WO-00142357
Location: Scripps Ranch Veterinary Hospital
Address: 9990 Scripps Ranch Blvd, San Diego, CA 92131
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2199351
Contact Name: Sunny Suwannabart
Conta
PDF
SRA_WO-00142357_ver1
Dec 29, 2025
PDF
SRA_WO-00142357_ver1.pdf.pdf
Jan 12, 2026
Timeline
📞
Case Linked Dec 29, 11:36 AM
Case Number:00554630
Subject:Midmark Service Request Dispatch Authorization - WO-00142357
Status:Closed
📋
▶
2
Work Order Created Dec 29, 3:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Dec 29, 4:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 34m
🗓️
▶
2
Status: Scheduled Dec 29, 5:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-08T17:00:00.000+0000
⚠️8.8 business days
🔧
Status: Tech On Site by Omar SerranoJan 8, 3:26 PM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 21h
⏱️
▶
2
3x Labor Added Jan 8, 9:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Omar Serrano
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 43m, 0m
⏳3.4 business days
📄
▶
3
Status: Ready to Bill Jan 13, 4:45 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-251117
Bottlenecks
Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)