Q-00031764
lift that is not working, light turns on, when they push the lift the light turns on, the equipment will not do anything
KAR4013-license plate
The technician will need to evaluate the unit and determine if parts are needed for repairs.
https://www.ebiotrack.com/workorder.php?wo=70596
12/30 KSmith -- Scheduled for tomorrow with Johanna. 9-11am
12/30 KSmith -- Sent email to schedule for tomorrow
🔧Work Performed
12/31, dhope, instructed customer how to disengage platform, performed operational check, serviced lift,,,,
🔍Technician Findings
12/31, dhope, found lift platform resting on "lift tite" latches as designed for safety, customer unaware of how to disengage,.......
⚠️Problem Description
Q-00031764
lift that is not working, light turns on, when they push the lift the light turns on, the equipment will not do anything
KAR4013-license plate
The technician will need to evaluate the unit and determine if parts are needed for repairs.
https://www.ebiotrack.com/workorder.php?wo=70596
📧
Email:Re: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Lift Repair -- WO-01328323
Completed Dec 30, 2025
From: JMorillo@rocklandarc.org
To: ksmith@emsar.com
Good morning Kourtney
Yes, tomorrow works. Thanks
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, December 30, 2025 10:01 AM
To: Johanna Morillo <JMorillo@rocklandarc.org>
Subject: COS: ARC OF ROCKLAND - 70 North Harrison Avenue -- Lift Repair -- WO-01328323
CAUTION: This email originated from outside of The Arc Rockland. Do not click links or open attachments unless you recognize the send
📧
Email: ARC OF ROCKLAND - 70 North Harrison Avenue -- Lift Repair -- WO-01328323
Completed Dec 30, 2025
To: jmorillo@rocklandarc.org
CC:
BCC:
Attachment: --none--
Subject: ARC OF ROCKLAND - 70 North Harrison Avenue -- Lift Repair -- WO-01328323
Body:
Good Morning Johanna,
We received the request for service on your lift that is not working.
Would tomorrow morning work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disc
📅
WO-01328323 - Evaluation - Congers - ARC OF ROCKLAND - 70 North Harrison Avenue
Dec 31, 2025 9:00am – 10:00am
Work Order: WO-01328323
Account: ARC OF ROCKLAND
Customer Case Number:
Location: ARC OF ROCKLAND - 70 North Harrison Avenue
Address: 70 North Harrison Avenue, Congers, NY 10920
Manufacturer:
Model #:
Serial #:
Contact Name: Johanna Morillo
Contact Phone: 845-499-1880
Contact Email: jmorillo@rock
Timeline
📞
Case Linked Dec 29, 12:11 PM
Case Number:00554655
Subject:L2 review
Status:Closed
📋
▶
2
Work Order Created Dec 29, 6:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 30, 10:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 59m
🗓️
▶
2
Status: Scheduled Dec 30, 11:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-31T14:00:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Darrell HopeDec 31, 1:18 PM
From:Scheduled
To:Completed
Duration in Previous:1d 1h
⏱️
▶
2
5x Labor Added Dec 31, 1:29 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From:Completed
To:Closed
Duration in Previous:11m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 2, 1:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Jan 3, 10:37 AM
Invoice Number:SM-250386
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 2.7 business days (threshold: 1.0 business days)