1/21 KSmith -- Text Bobby the available dates for this inspection next month and am awaiting response
1/13/26 SBerry: POC updated to temporary POC, WO moved to RFS
01/6/2026 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting contact with 3 attempts with no response.
01/05/2026 LHill-LM at (978) 804-9297 for Scott Einarson to confirm contact & equipment.
12/30/2025 LHill-sent email to Scott Einarson at scott_einarson@atriushealth.org to confirm contact & equipment.
12/30/2025 LHill-LM at (978) 804-9297 for Scott Einarson to confirm contact & equipment.
🔧Work Performed
Inspection: Semi-Annual Equipment Calibration Service
🔍Technician Findings
Inspection: Semi-Annual Equipment Calibration Service
⚠️Problem Description
Inspection: Semi-Annual Equipment Calibration Service
117 pcs
https://www.ebiotrack.com/inspection.php?iid=32175
📧
Email:New Text Message from Bobby Brown - Atrius on 01/21/2026 9:32 AM
Completed Jan 21, 2026
From: service@ringcentral.com
To: ksmith@emsar.com
<https://netstorage.ringcentral.com/email/1x1.gif> <https://netstorage.ringcentral.com/email/1x1.gif>
<https://netstorage.ringcentral.com/images/uns/ringcentral/logo/default/2023/logo-en_US.png> Text Message
________________________________
Dear Kourtney Smith,
You have a new text message:
From: Bobby Brown - Atrius
To: Kourtney Smith
Received: Wednesday, January 21, 2026 at 9:32 AM
Message: Hi Kourtney, Frida
📧
Email: Re: EMSAR Request for service at Atrius Health - Cardiology Needham
Completed Jan 6, 2026
To: scott_einarson@atriushealth.org
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Atrius Health - Cardiology Needham
Body:
Hi Scott Einarson,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Atrius Health.
We have a service request open for our annual inspection of the biomed equipment due in February, and I just need to confirm a few quick details to ensure proper scheduling:
Is ther
📋
Outbound to +19788049297
Completed Jan 6, 2026
01/06/2026 LHill-LM at (978) 804-9297 for Scott Einarson to confirm contact & equipment.
📧
Email: Re: EMSAR Request for service at Atrius Health - Cardiology Needham
Completed Jan 5, 2026
To: scott_einarson@atriushealth.org
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Atrius Health - Cardiology Needham
Body:
Hi Scott Einarson,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Atrius Health.
We have a service request open for our annual inspection of the biomed equipment due in February, and I just need to confirm a few quick details to ensure proper scheduling:
Is ther
📋
Outbound to +19788049297
Completed Jan 5, 2026
01/05/2026 LHill-LM at (978) 804-9297 for Scott Einarson to confirm contact & equipment.
📧
Email: EMSAR Request for service at Atrius Health - Cardiology Needham
Completed Dec 30, 2025
To: scott_einarson@atriushealth.org
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Atrius Health - Cardiology Needham
Body:
Hi Scott Einarson,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Atrius Health.
We have a service request open for our annual inspection of the biomed equipment due in February, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a
📋
Outbound to +19788049297
Completed Dec 30, 2025
12/30/2025 LHill-LM at (978) 804-9297 for Scott Einarson to confirm contact & equipment.
Work Order: WO-01328345
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Cardiology Needham
Address: 100 2nd Ave, Needham, MA 02494
Manufacturer:
Model #:
Serial #:
Contact Name: Bobby Brown
Contact Phone: 781-431-5293
Contact Email: bobby_brown@atriushealth.org
Due Date: 2
Timeline
📞
Case Linked Dec 30, 12:00 AM
Case Number:00554811
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 30, 9:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
⏸️
Status: On Hold by Laura HillJan 6, 9:14 AM
From:Ready for Scheduling
To:On Hold
Duration in Previous:6d 23h
⚠️6.0 business days
📅
Status: Ready for Scheduling by Scott BerryJan 13, 1:52 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:7d 4h
⚠️5.0 business days
👷
▶
2
Technician Assigned Jan 20, 3:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 2h
🗓️
▶
2
Status: Scheduled Jan 21, 10:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-20T14:00:00.000+0000
🚨22.0 business days
⏱️
▶
2
3x Labor Added Feb 20, 5:56 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:30d 7h, 0m
⏳3.8 business days
📄
▶
3
Status: Ready to Bill Feb 25, 10:46 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-254859
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)