2/24 MOwens Jonathan replied that Mar 3rd and 4th work for scheduling the PM.
2/24/26 NatoshaB - updated WO due date from Feb to Mar 31 per last inspection date (Sept 2025).
2/24 MOwens Sent FU email to Jonathan Eubanks asking if he s ready to schedule the stretcher PMs.
2/12 MOwens Called to speak to Kelly but she is no longer with this location. Jonathan Eubanks took over as the POC for this customer. He is going to check to see what dates work to schedule and respond back.
Stryker Medical - 6506 PowerPro
Serial #: 1811003500340 - Asset ID: 13284007
⚠️Problem Description
Semi-Annual Equipment PM
1 Pc
https://www.ebiotrack.com/inspection.php?iid=32181
📧
Email
Completed Feb 24, 2026
2/24 MOwens Jonathan replied that Mar 3rd and 4th work for scheduling the PM.
📧
Email
Completed Feb 24, 2026
2/24 MOwens Sent FU email to Jonathan Eubanks asking if he s ready to schedule the stretcher PMs.
📞
Call
Completed Feb 12, 2026
2/12 MOwens Called to speak to Kelly but she is no longer with this location. Jonathan Eubanks took over as the POC for this customer. He is going to check to see what dates work to schedule and respond back.
jonathan.eubanks@moreheadcitync.gov
📅
WO-01328348 - Preventive Maintenance - Morehead City - Morehead City Fire & EMS - Station 2
Mar 3, 2026 12:00pm – 5:00pm
Work Order: WO-01328348
Account: MOREHEAD CITY FIRE & EMS DEPARTMENT
Customer Case Number:
Location: Morehead City Fire & EMS - Station 2
Address: 4034 Arendell St., Morehead City, NC 28557
Manufacturer:
Model #:
Serial #:
Contact Name: Jonathan Eubanks
Contact Phone: 252-247-2611 EXT. 7
Contact
Timeline
📞
Case Linked Dec 30, 12:00 AM
Case Number:00554817
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 30, 9:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 5, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 23h
🚨35.0 business days
🗓️
▶
2
Status: Scheduled Feb 24, 11:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-03T17:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Rozier ColeMar 4, 10:40 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 22h
⏱️
▶
2
3x Labor Added Mar 4, 11:58 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:13h 17m
⚠️5.0 business days
📄
▶
2
Status: Ready to Bill Mar 11, 1:02 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🚨102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-256190
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)