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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328349 ↗ ServiceMax

CENTRAL BUCKS AMBULANCE & RESCUE UNIT • Preventive Maintenance • PSM

📍 Central Bucks Ambulance & Rescue Unit — 455 East St., Doylestown PA, 18901

Dec 30, 2025 → Feb 17, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Feb 17)
✗ SLA Missed (48d late)
Dispatch 0.0d
Coordinators 36.4d
Field Work 3.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.4 days
Over SLA
Field Work
3.5 days
Over SLA
Created: Dec 30, 2025 Due: Feb 27, 2026 Completed: Feb 17, 2026 (10 days early)
📅
36.0 days Total Age
⏱️
17.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
34.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554827
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 29 pcs https://www.ebiotrack.com/inspection.php?iid=32191
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tom Richmond
Owner
Jessica Sells
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328349 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Dec 30, 2025 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 17.4 days stuck in "Assigned"
⏱️
Total Delay 34.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
17.4d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6 MOwens Sent email to Tom to change the schedule date to 2/16-2/17 because of scheduling conflict on 2/9

1/26 MOwens Tom replied back that any date in Feb works to schedule the PM visit. Replied back to confirm scheduling the PM visit for Feb. 9-10 with arrival between 9-10am.

1/26 MOwens Sent an email to Tom Richmond asking for good dates in Feb to schedule the PM service.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 061040827 - Asset ID: 13279155 Stryker Medical - 6392 PerformanceLoad Serial #: 2021001100815 - Asset ID: 13279157 Stryker Medical - 6086 PerformancePro Serial #: 160940078 - Asset ID: 13279160 Stryker Medical - 6252 Stair-Pro Serial #: 070639655 - Asset ID: 13279182 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100279 - Asset ID: 13279159 Stryker Medical - 6086 PerformancePro Serial #: 1905003800010 - Asset ID: 13279156 Stryker Medical - 6086 PerformancePro Serial #: 160940077 - Asset ID: 13279165 Stryker Medical - 6252 Stair-Pro Serial #: 120240599 - Asset ID: 13279164 Stryker Medical - 6392 PerformanceLoad Serial #: 2021001100814 - Asset ID: 13279166 Stryker Medical - 6086 PerformancePro Serial #: 160940082 - Asset ID: 13279162 Stryker Medical - 6252 Stair-Pro Serial #: 061040826 - Asset ID: 13279161 Stryker Medical - 6392 PerformanceLoad Serial #: 2016001100382 - Asset ID: 13279163 Stryker Medical - 6086 PerformancePro Serial #: 160940080 - Asset ID: 13279168 Stryker Medical - 6252 Stair-Pro Serial #: 171141942 - Asset ID: 13279167 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900217 - Asset ID: 13279169 Stryker Medical - 6086 PerformancePro Serial #: 160940076 - Asset ID: 13279171 Stryker Medical - 6252 Stair-Pro Serial #: 070239526 - Asset ID: 13279170 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100280 - Asset ID: 13279172 Stryker Medical - 6086 PerformancePro Serial #: 160940081 - Asset ID: 13279174 Stryker Medical - 6086 PerformancePro Serial #: 1905003800009 - Asset ID: 13279178 Stryker Medical - 6252 Stair-Pro Serial #: 061040823 - Asset ID: 13279158 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100221 - Asset ID: 13279176 Stryker Medical - 6252 Stair-Pro Serial #: 061040824 - Asset ID: 13279173 Stryker Medical - 6086 PerformancePro Serial #: 2106003800006 - Asset ID: 13279180 Stryker Medical - 6252 Stair-Pro Serial #: 061040825 - Asset ID: 13279177 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900216 - Asset ID: 13279175 Stryker Medical - 6086 PerformancePro Serial #: 160940079 - Asset ID: 13279183 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100211 - Asset ID: 13279181 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100220 - Asset ID: 13279184 Stryker Medical - 6252 Stair-Pro Serial #: 171141941 - Asset ID: 13323590
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 29 pcs https://www.ebiotrack.com/inspection.php?iid=32191

Timeline

📞
Case Linked Dec 30, 12:01 AM
Case Number: 00554827
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 9:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 2, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 5h
🚨 18.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 8:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-09T15:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 5, 5:07 PM
Scheduled For: 2026-02-10T15:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Feb 6, 11:10 AM
Scheduled For: 2026-02-16T15:00:00.000+0000
⚠️ 7.0 business days
🔧
▶
2 Status: Tech On Site Feb 16, 12:12 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 62
🚗
Status: Tech Off Site by Chris Galasso Feb 16, 8:33 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 20m
⏱️
3x Labor Added Feb 16, 9:07 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.8333333333333, 62
🔧
Status: Tech On Site by Chris Galasso Feb 17, 11:43 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 9m
⏱️
3x Labor Added Feb 17, 10:09 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1, 43
⏱️
▶
2 30x Labor Added Feb 17, 11:11 PM
30x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 11h 29m
⏳ 2.1 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 5:36 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 18h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 23, 2:00 AM
Invoice Number: SM-254402

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 17.4 business days (threshold: 4.0 business hours)
Exceeded by 16.9 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554827
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Feb 16, 10:00 AM
Created
Dec 30, 9:51 AM
Invoice #
SM-254402

Work Details (38)

Name Type Status Qty Amount Date
WL-03107109 Labor Open 1.5 $0.00 Feb 16, 12:16 PM
WL-03107110 Travel Open 62 $0.00 Feb 16, 12:16 PM
WL-03108069 Labor Open 1.8333333333333 $0.00 Feb 16, 9:07 PM
WL-03108070 Travel Open 62 $0.00 Feb 16, 9:07 PM
WL-03108071 Expenses Open 1 $0.00 Feb 16, 9:07 PM
WL-03109694 Labor Open 1 $0.00 Feb 17, 10:09 PM
WL-03109695 Travel Open 43 $0.00 Feb 17, 10:09 PM
WL-03109696 Expenses Open 1 $0.00 Feb 17, 10:09 PM
WL-03109760 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109761 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109762 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109763 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109764 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109765 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109766 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109767 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109768 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109769 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109770 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109771 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109772 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109773 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109774 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109775 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109776 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109777 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109778 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109779 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109780 Labor Open 0.5 $0.00 Feb 17, 11:11 PM
WL-03109781 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109782 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109783 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109784 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109785 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109786 Labor Open 0.16694444444444 $0.00 Feb 17, 11:11 PM
WL-03109787 Labor Open 0.16666666666667 $0.00 Feb 17, 11:11 PM
WL-03109788 Labor Open 0.33333333333333 $0.00 Feb 17, 11:11 PM
WL-03109789 Labor Open 0.5 $0.00 Feb 17, 11:11 PM

Details