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WO-01328351 ↗ ServiceMax

DAUPHIN COUNTY CORONER'S OFFICE • Preventive Maintenance • PSM

📍 Dauphin County Coroner's Office — 1271 SOUTH 28TH STREET, Harrisburg PA, 17111

Dec 30, 2025 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (55 biz days late)
Active: 57 biz days
🕐 Clock stopped: Invoiced (Mar 24, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Jan 2, 2026
2 business days (counted)
Running total: 2 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Jan 2 → Feb 28, 2026
38 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 40 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Feb 28 → Mar 13, 2026
10 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 50 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 24, 2026
7 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 30, 2025 Invoiced: Mar 24, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Jan 2 Ready for Scheduling ▶ Running 2 2
Jan 2 → Feb 28 Assigned ▶ Running 38 40
Feb 28 → Feb 28 Entered ▶ Running 0 40
Feb 28 → Mar 13 On Hold ▶ Running 10 50
Mar 13 → Mar 13 Ready for Scheduling ▶ Running 0 50
Mar 13 → Mar 13 Assigned ▶ Running 0 50
Mar 13 → Mar 24 Scheduled ▶ Running 7 57
Dispatch 0.0d
Holding 10.0d (excluded)
Coordinators 49.4d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
10.0 days
Coordinators
49.4 days
Over SLA
Field Work
0.4 days
Created: Dec 30, 2025 Due: Mar 31, 2026 Completed: Mar 24, 2026 (7 days early)
📅
57.5 days Total Age
⏱️
38.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
46.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554826
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 21 pcs https://www.ebiotrack.com/inspection.php?iid=32190
Priority
Standard
Origin
Email
Reason
New Case
Contact
Donald Machamer
Owner
Jessica Sells
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328351 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Dec 30, 2025 • Closed: Mar 24, 2026
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 38.4 days stuck in "Assigned"
⏱️
Total Delay 46.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
38.4d / 0.5d SLA
On Hold
10.0d
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/23/26 NatoshaB - updated SMC to new contract and adj problem description. Customer only wants 10 cots serviced - tables have been removed.


3/15/26 NatoshaB - updated due date to 3/31 (prev Feb). Site had PMs last Sept.


3/13 MOwens Donald Machamer replied back to the last email and asked for dates coming up this month to schedule the PM service. I replied back with dates during the week of 3/23. Donald replied back that 3/24 works for him. I confirmed scheduling for 3/24 with arrival after 10:30am.


2/28/26 RBerry- Escalated WO to account manager and placed on hold due to contact issues.


2/27 MOwens Called to speak to Donald on the work cell number. Left a vm for him to call back to schedule the PM service.

2/27 MOwens Called to speak to Donald but he was not working today. Staff person gave me his work cell number (717-460-3902) to call to make contact.

2/19 MOwens Called to speak to Donald Machamer. Left a vm for him to call back to schedule the PM service.

1/26 MOwens Sent email to Donald Machamer asking for good dates in Feb. for scheduling the PM service.

🔧 Work Performed
Ferno Washington Inc - 24-H MiniMAXX Serial #: 22N-473401 - Asset ID: 13279123 Ferno Washington Inc - 24-H MiniMAXX Serial #: 22N-478412 - Asset ID: 13279124 Ferno Washington Inc - 24-H MiniMAXX Serial #: 22N-473399 - Asset ID: 13279122 Ferno Washington Inc - 24-H MiniMAXX Serial #: 19N-420504 - Asset ID: 13279125 Ferno Washington Inc - 24-H MiniMAXX Serial #: 25G-035974 - Asset ID: 13279126 Ferno Washington Inc - 24-H MiniMAXX Serial #: 18N-394594 - Asset ID: 13279127 Ferno Washington Inc - 24-H MiniMAXX Serial #: 17N-368887 - Asset ID: 13279128 Ferno Washington Inc - 24-H MiniMAXX Serial #: 07-054644 - Asset ID: 13279132 Ferno Washington Inc - 24-H MiniMAXX Serial #: 07-044684 - Asset ID: 13279133 Ferno Washington Inc - 24-H MiniMAXX Serial #: 22N-473400 - Asset ID: 13279141
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 10 pcs https://www.ebiotrack.com/inspection.php?iid=32190

Timeline

📞
Case Linked Dec 30, 12:01 AM
Case Number: 00554826
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 9:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Jan 2, 4:03 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: a0h2A000007Tex1QAC, Chris Galasso
🚨 39.0 business days
🆕
Status: Entered by Rhea Berry Feb 28, 10:24 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 56d 18h, 0m
🚨 10.0 business days
📅
▶
4 Status: Ready for Scheduling Mar 13, 12:01 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Chris Galasso
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-24T14:45:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 8.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 24, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 0h
⏱️
5x Labor Added Mar 24, 3:22 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2.5, 114
⏱️
▶
2 10x Labor Added Mar 24, 4:02 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 3h 33m
📄
Status: Ready to Bill by Diane Patton Mar 25, 2:38 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 34m, 0m
🚨 92.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257457

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 38.4 business days (threshold: 4.0 business hours)
Exceeded by 37.9 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📞
Case 00554826
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Mar 24, 10:45 AM
Created
Dec 30, 9:55 AM
Invoice #
SM-257457

Work Details (15)

Name Type Status Qty Amount Date
WL-03157131 Labor Open 2.5 $0.00 Mar 24, 3:22 PM
WL-03157132 Labor Open 2.5 $0.00 Mar 24, 3:22 PM
WL-03157133 Travel Open 114 $0.00 Mar 24, 3:22 PM
WL-03157134 Travel Open 114 $0.00 Mar 24, 3:22 PM
WL-03157135 Expenses Open 1 $0.00 Mar 24, 3:22 PM
WL-03157198 Labor Open 0.41666666666667 $0.00 Mar 24, 4:02 PM
WL-03157199 Labor Open 0.41666666666667 $0.00 Mar 24, 4:02 PM
WL-03157200 Labor Open 0.33333333333333 $0.00 Mar 24, 4:02 PM
WL-03157201 Labor Open 0.33333333333333 $0.00 Mar 24, 4:02 PM
WL-03157202 Labor Open 0.33333333333333 $0.00 Mar 24, 4:02 PM
WL-03157203 Labor Open 0.33333333333333 $0.00 Mar 24, 4:02 PM
WL-03157204 Labor Open 0.33333333333333 $0.00 Mar 24, 4:02 PM
WL-03157205 Labor Open 0.33333333333333 $0.00 Mar 24, 4:02 PM
WL-03157206 Labor Open 0.33333333333333 $0.00 Mar 24, 4:02 PM
WL-03157207 Labor Open 0.33333333333333 $0.00 Mar 24, 4:02 PM

Details