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WO-01328352 ↗ ServiceMax

LIFE CARE AMBULANCE ELYRIA • Preventive Maintenance • PSM

📍 Life Care Ambulance - Cleveland St. - Site ID: 22706 — 640 Cleveland St, Elyria OH, 44035

Dec 30, 2025 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 36 biz days
🕐 Clock stopped: Invoiced (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 22, 2026
15 business days (counted)
Running total: 15 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 23, 2026
21 business days (counted)
Running total: 36 of ? biz days used
Created: Dec 30, 2025 Invoiced: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 0
Dec 30 → Jan 22 Assigned ▶ Running 15 15
Jan 22 → Feb 23 Scheduled ▶ Running 21 36
Dispatch 0.0d
Coordinators 38.1d
Field Work 1.0d
Billing 25.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.1 days
Over SLA
Field Work
1.0 days
Billing
25.1 days
Over SLA
Created: Dec 30, 2025 Due: Feb 27, 2026 Completed: Feb 23, 2026 (4 days early)
📅
36.5 days Total Age
⏱️
24.0d in Billing Review Longest Stage
🔄
12 transitions Status Changes
⚠️
60.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
50 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554825
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 22 pcs https://www.ebiotrack.com/inspection.php?iid=32189
Priority
Standard
Origin
Email
Reason
New Case
Contact
Doug Schwind
Owner
Jessica Sells
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328352 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Dec 30, 2025 • Closed: Feb 22, 2026
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 24.0 days stuck in "Billing Review"
⏱️
Total Delay 60.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
15.4d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
24.5d / 2.0d SLA
WO Correction Needed
0.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

@Diane Patton​ parts used were consumables which we where advised to do under the PM and not to open repairs for.

2/27/26 DPatton -Repair parts on PM WO. BACKREST, PLASTIC

2/27/2026 TRB i was advised there are parts that are considered consumables and the plastic backrest was one that was in fact considered a consumable and we do not need a repair work order.

🔧 Work Performed
Stryker Medical - Xpedition Serial #: 040139323 - Asset ID: 13175830 Stryker Medical - 6252 Stair-Pro Serial #: 061240212 - Asset ID: 13254417 Stryker Medical - 6500 PowerPro Serial #: 060639626 - Asset ID: 13175791 Stryker Medical - 6506 PowerPro Serial #: 140741436 - Asset ID: 13175783 Stryker Medical - Xpedition Serial #: 040139321 - Asset ID: 13175802 Stryker Medical - 6252 Stair-Pro Serial #: 040139322 - Asset ID: 13254413 Stryker Medical - 6506 PowerPro Serial #: 161040701 - Asset ID: 13175801 Stryker Medical - 6506 PowerPro Serial #: 120841423 - Asset ID: 13175828 Stryker Medical - 6390 Power-LOAD Serial #: 120640601 - Asset ID: 13175787 Stryker Medical - 6390 Power-LOAD Serial #: 140839015 - Asset ID: 13175824 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 040539092 - Asset ID: 13175803 Stryker Medical - 6390 Power-LOAD Serial #: 161039371 - Asset ID: 13175781
🔍 Technician Findings
No need for WO correction
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 22 pcs https://www.ebiotrack.com/inspection.php?iid=32189

Timeline

📞
Case Linked Dec 30, 12:01 AM
Case Number: 00554825
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 9:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 30, 4:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 1m
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Jan 22, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-02-23T11:00:00.000+0000
🚨 22.0 business days
🔧
Status: Tech On Site by Teddie Bracken Feb 23, 8:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 21h
💵
Expenses Added Feb 23, 4:02 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 49x Labor Added Feb 23, 4:16 PM
49x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 8h 15m
⏳ 5.0 business days
📄
▶
2 Status: Ready to Bill Feb 27, 9:54 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Invoice Pending
To: Billing Review
Duration in Previous: 3m
✏️
Status: WO Correction Needed by Diane Patton Feb 27, 1:41 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3h 43m
🏁
Status: Closed by Teddie Bracken Feb 27, 6:50 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 9m
💵
Status: Billing Review by Diane Patton Feb 28, 1:53 PM
From: Closed
To: Billing Review
Duration in Previous: 19h 3m
🚨 24.0 business days
📄
▶
2 Status: Ready to Bill Apr 2, 5:33 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 85.8 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258233

Bottlenecks

Assigned
Duration: 15.4 business days (threshold: 4.0 business hours)
Exceeded by 14.9 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Billing Review
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days

🔗 Related Artifacts

📞
Case 00554825
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Teddie Bracken
Scheduled
Feb 23, 6:00 AM
Created
Dec 30, 9:58 AM
Invoice #
SM-258233

Work Details (50)

Name Type Status Qty Amount Date
WL-03116481 Expenses Open 1 $0.00 Feb 23, 4:02 PM
WL-03116496 Labor Open 2 $0.00 Feb 23, 4:16 PM
WL-03116497 Travel Open 65 $0.00 Feb 23, 4:16 PM
WL-03116498 Labor Open 1 $0.00 Feb 23, 4:16 PM
WL-03116499 Labor Open 1 $0.00 Feb 23, 4:16 PM
WL-03116500 Labor Open 1 $0.00 Feb 23, 4:16 PM
WL-03116501 Labor Open 1 $0.00 Feb 23, 4:16 PM
WL-03116502 Labor Open 1 $0.00 Feb 23, 4:16 PM
WL-03116503 Labor Open 1 $0.00 Feb 23, 4:16 PM
WL-03116504 Labor Open 1 $0.00 Feb 23, 4:16 PM
WL-03116505 Labor Open 0.25 $0.00 Feb 23, 4:16 PM
WL-03116506 Labor Open 0.25 $0.00 Feb 23, 4:16 PM
WL-03116507 Labor Open 0.5 $0.00 Feb 23, 4:16 PM
WL-03116508 Labor Open 0.25 $0.00 Feb 23, 4:16 PM
WL-03116509 Labor Open 0.25 $0.00 Feb 23, 4:16 PM
WL-03116518 Parts Open 1 $12.08 Feb 23, 4:17 PM
WL-03116519 Parts Open 1 $0.00 Feb 23, 4:17 PM
WL-03116520 Parts Open 1 $0.00 Feb 23, 4:17 PM
WL-03116521 Parts Open 2 $0.00 Feb 23, 4:17 PM
WL-03116522 Parts Open 1 $12.08 Feb 23, 4:17 PM
WL-03116523 Parts Open 1 $0.00 Feb 23, 4:17 PM
WL-03116524 Parts Open 1 $0.00 Feb 23, 4:17 PM
WL-03116525 Parts Open 2 $0.00 Feb 23, 4:17 PM
WL-03116526 Parts Open 1 $12.08 Feb 23, 4:17 PM
WL-03116527 Parts Open 1 $0.00 Feb 23, 4:17 PM
WL-03116528 Parts Open 1 $0.00 Feb 23, 4:17 PM
WL-03116529 Parts Open 2 $0.00 Feb 23, 4:17 PM
WL-03116530 Parts Open 1 $63.45 Feb 23, 4:17 PM
WL-03116531 Parts Open 1 $12.08 Feb 23, 4:17 PM
WL-03116532 Parts Open 1 $0.00 Feb 23, 4:17 PM
WL-03116533 Parts Open 1 $0.00 Feb 23, 4:17 PM
WL-03116534 Parts Open 2 $0.00 Feb 23, 4:17 PM
WL-03116535 Parts Open 1 $9.02 Feb 23, 4:17 PM
WL-03116536 Parts Open 1 $9.02 Feb 23, 4:17 PM
WL-03116537 Parts Open 1 $18.86 Feb 23, 4:17 PM
WL-03116538 Parts Open 2 $23.36 Feb 23, 4:17 PM
WL-03116539 Parts Open 1 $9.02 Feb 23, 4:17 PM
WL-03116540 Parts Open 1 $9.02 Feb 23, 4:17 PM
WL-03116541 Parts Open 1 $18.86 Feb 23, 4:17 PM
WL-03116542 Parts Open 2 $23.36 Feb 23, 4:17 PM
WL-03116543 Parts Open 1 $9.02 Feb 23, 4:17 PM
WL-03116544 Parts Open 1 $9.02 Feb 23, 4:17 PM
WL-03116545 Parts Open 1 $18.86 Feb 23, 4:17 PM
WL-03116546 Parts Open 2 $23.36 Feb 23, 4:17 PM
WL-03116547 Parts Open 1 $40.50 Feb 23, 4:17 PM
WL-03116548 Parts Open 1 $40.50 Feb 23, 4:17 PM
WL-03116549 Parts Open 11 $25.10 Feb 23, 4:17 PM
WL-03116550 Parts Open 1 $166.05 Feb 23, 4:17 PM
WL-03116551 Parts Open 1 $40.50 Feb 23, 4:17 PM
WL-03116552 Parts Open 1 $40.50 Feb 23, 4:17 PM

Details