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WO-01328354 ↗ ServiceMax

CHAMBERSBURG FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Chambersburg Fire Department — 130 NORTH 2ND ST, Chambersburg PA, 17201

Dec 30, 2025 → Mar 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (45 biz days late)
Active: 47 biz days
🕐 Clock stopped: Invoiced (Mar 10, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Jan 2, 2026
2 business days (counted)
Running total: 2 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Jan 2 → Feb 2, 2026
20 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 22 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Feb 2 → Feb 23, 2026
14 business days (counted)
Running total: 36 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 10, 2026
11 business days (counted)
Running total: 47 of ? biz days used
Created: Dec 30, 2025 Invoiced: Mar 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Jan 2 Ready for Scheduling ▶ Running 2 2
Jan 2 → Feb 2 Assigned ▶ Running 20 22
Feb 2 → Feb 2 Entered ▶ Running 0 22
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 22
Feb 2 → Feb 23 Assigned ▶ Running 14 36
Feb 23 → Mar 10 Scheduled ▶ Running 11 47
Dispatch 0.1d
Coordinators 50.6d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
50.6 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Dec 30, 2025 Due: Mar 31, 2026 Completed: Mar 10, 2026 (21 days early)
📅
48.0 days Total Age
⏱️
20.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554828
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 11 pcs https://www.ebiotrack.com/inspection.php?iid=32192
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ben Myers
Owner
Jessica Sells
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328354 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Dec 30, 2025 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 20.4 days stuck in "Assigned"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
3.3d / 1.0d SLA
Assigned
35.3d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/8/26 NatoshaB - reviewed PM dates in eBT - customer should NOT be scheduled until March 2026. Updated due dates accordingly.


2/2/26 RBerry- Please correct order type. Thank you!


1/26 MOwens Sent email to Ben Myers asking for good dates in Feb. to schedule the PM service.

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 140240006 - Asset ID: 13279114 Stryker Medical - 6252 Stair-Pro Serial #: 2004010000217 - Asset ID: 13279115 Stryker Medical - 6506 PowerPro Serial #: 110144390 - Asset ID: 13392329 Stryker Medical - 6506 PowerPro Serial #: 2006003500140 - Asset ID: 13279113 Stryker Medical - 6252 Stair-Pro Serial #: 2311010000033 - Asset ID: 13279110 Stryker Medical - 6390 Power-LOAD Serial #: 2309012400712 - Asset ID: 13279111 Stryker Medical - 6252 Stair-Pro Serial #: 070340788 - Asset ID: 13279119 Stryker Medical - 6390 Power-LOAD Serial #: 2008012700048 - Asset ID: 13279120 Stryker Medical - 6506 PowerPro Serial #: 2207020700129 - Asset ID: 13279117 Stryker Medical - 6390 Power-LOAD Serial #: 2210012400291 - Asset ID: 13279118 Stryker Medical - 6252 Stair-Pro Serial #: 2208010000205 - Asset ID: 13279116 Stryker Medical - 6506 PowerPro Serial #: 2403020700001 - Asset ID: 13279112
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 11 pcs https://www.ebiotrack.com/inspection.php?iid=32192

Timeline

📞
Case Linked Dec 30, 12:01 AM
Case Number: 00554828
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 10:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 2, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 5h
🚨 21.0 business days
🆕
Status: Entered by Rhea Berry Feb 2, 8:48 AM
From: Assigned
To: Entered
Duration in Previous: 30d 16h
📅
Status: Ready for Scheduling by Jessica Sells Feb 2, 9:38 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 49m
👷
▶
2 Technician Assigned Feb 2, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 25m
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 8:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-10T15:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 10, 12:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 2h
⏱️
5x Labor Added Mar 10, 3:43 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3.5, 179
💵
▶
2 13x Expenses Added Mar 10, 9:16 PM
13x Expenses Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 8h 55m
⏳ 4.3 business days
📄
Status: Ready to Bill by Diane Patton Mar 16, 11:25 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 14h, 0m
🚨 99.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256600

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 20.4 business days (threshold: 4.0 business hours)
Exceeded by 19.9 business days
Assigned
Duration: 14.9 business days (threshold: 4.0 business hours)
Exceeded by 14.4 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00554828
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Mar 10, 11:00 AM
Created
Dec 30, 10:04 AM
Invoice #
SM-256600

Work Details (18)

Name Type Status Qty Amount Date
WL-03137737 Labor Open 3.5 $0.00 Mar 10, 3:43 PM
WL-03137738 Labor Open 3.5 $0.00 Mar 10, 3:43 PM
WL-03137739 Travel Open 179 $0.00 Mar 10, 3:43 PM
WL-03137740 Travel Open 179 $0.00 Mar 10, 3:43 PM
WL-03137741 Expenses Open 1 $0.00 Mar 10, 3:43 PM
WL-03138402 Expenses Open 1 $0.00 Mar 10, 9:16 PM
WL-03138404 Labor Open 0.25 $0.00 Mar 10, 9:16 PM
WL-03138405 Labor Open 0.41666666666667 $0.00 Mar 10, 9:16 PM
WL-03138406 Labor Open 0.41666666666667 $0.00 Mar 10, 9:16 PM
WL-03138407 Labor Open 0.25 $0.00 Mar 10, 9:16 PM
WL-03138408 Labor Open 0.41666666666667 $0.00 Mar 10, 9:16 PM
WL-03138409 Labor Open 0.58333333333333 $0.00 Mar 10, 9:16 PM
WL-03138410 Labor Open 0.25 $0.00 Mar 10, 9:16 PM
WL-03138411 Labor Open 0.25 $0.00 Mar 10, 9:16 PM
WL-03138412 Labor Open 0.58333333333333 $0.00 Mar 10, 9:16 PM
WL-03138413 Labor Open 0.41666666666667 $0.00 Mar 10, 9:16 PM
WL-03138414 Labor Open 0.58333333333333 $0.00 Mar 10, 9:16 PM
WL-03138415 Labor Open 0.58333333333333 $0.00 Mar 10, 9:16 PM

Details