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WO-01328356 ↗ ServiceMax

LIFE CARE AMBULANCE ELYRIA • Preventive Maintenance • PSM

📍 Life Care Ambulance - Douglas St. - Site ID: 22705 — 1011 Douglas St., Vermilion OH, 44089

Dec 30, 2025 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 22, 2026
15 business days (counted)
Running total: 15 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 26, 2026
24 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Dec 30, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 0
Dec 30 → Jan 22 Assigned ▶ Running 15 15
Jan 22 → Feb 26 Scheduled ▶ Running 24 39
Feb 26 → Feb 26 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 41.1d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.1 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Dec 30, 2025 Due: Feb 27, 2026 Completed: Feb 26, 2026 (1 days early)
📅
39.6 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
40.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554824
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 2 pcs https://www.ebiotrack.com/inspection.php?iid=32188
Priority
Standard
Origin
Email
Reason
New Case
Contact
Doug Schwind
Owner
Jessica Sells
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328356 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Dec 30, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 40.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
15.4d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 2007003500486 - Asset ID: 13175809 Stryker Medical - Xpedition Serial #: 100939994 - Asset ID: 13175799 Stryker Medical - 6390 Power-LOAD Serial #: 120841481 - Asset ID: 13175805
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 2 pcs https://www.ebiotrack.com/inspection.php?iid=32188

Timeline

📞
Case Linked Dec 30, 12:01 AM
Case Number: 00554824
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 10:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 30, 4:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 52m
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Jan 22, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-02-23T11:00:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Teddie Bracken Feb 26, 8:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 22h
✔️
Status: Completed by Teddie Bracken Feb 26, 4:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 51m
⏱️
▶
2 14x Labor Added Feb 26, 4:37 PM
14x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 28m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Mar 3, 4:26 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 107.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255490

Bottlenecks

Assigned
Duration: 15.4 business days (threshold: 4.0 business hours)
Exceeded by 14.9 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00554824
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Teddie Bracken
Scheduled
Feb 23, 6:00 AM
Created
Dec 30, 10:08 AM
Invoice #
SM-255490

Work Details (14)

Name Type Status Qty Amount Date
WL-03121812 Labor Open 0.5 $0.00 Feb 26, 4:37 PM
WL-03121813 Travel Open 15 $0.00 Feb 26, 4:37 PM
WL-03121814 Labor Open 0.75 $0.00 Feb 26, 4:37 PM
WL-03121815 Labor Open 0.25 $0.00 Feb 26, 4:37 PM
WL-03121816 Labor Open 0.75 $0.00 Feb 26, 4:37 PM
WL-03121824 Parts Open 1 $9.02 Feb 26, 4:37 PM
WL-03121825 Parts Open 1 $18.86 Feb 26, 4:37 PM
WL-03121819 Parts Open 1 $0.00 Feb 26, 4:37 PM
WL-03121827 Parts Open 2 $23.36 Feb 26, 4:37 PM
WL-03121826 Parts Open 1 $434.70 Feb 26, 4:37 PM
WL-03121820 Parts Open 1 $0.00 Feb 26, 4:37 PM
WL-03121821 Parts Open 2 $0.00 Feb 26, 4:37 PM
WL-03121822 Parts Open 1 $12.08 Feb 26, 4:37 PM
WL-03121823 Parts Open 1 $9.02 Feb 26, 4:37 PM

Details