2/25 KSmith -- Scheduled for 3/2 with Amanda. 9-11am
2/24 KSmith -- FSE is still snowed in from the blizzard that hit the area. Sent email to reschedule for 3/2
1/16 KSmith -- Scheduled for 2/24 with Amanda. 8-10am
1/16 KSmith -- Amanda emailed to schedule. Provided 2/24 as a scheduled date and am awaiting response.
01/16/2026 SRobinson- Per Amanda, they are ready to schedule. Forwarded email to coordinator to schedule and putting WO in RFS.
01/06/2026 LHill-Called 401-649-4060 ext 4406 for Raysa Marte. She is no longer with the company. spoke with Amanda and she is the POC. She advised that they are in the process of name change to Brown University Health. She can't schedule anything with us until she gets approval from her company. She will call us back when we can schedule.
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 67
https://www.ebiotrack.com/inspection.php?iid=32200
From: amanda.gomes@brownphysicians.org
To: ksmith@emsar.com
Good morning,
Yes , that is not a problem. The office was closed for the last 2 days due to the storm.
Thank you,
Amanda
Amanda Gomes
Practice Manager
Division of Kidney Disease and Hypertension,
Division of Rheumatology
Brown Physicians Patient Center
375 Wampanoag Trail, Suite 402
East Providence, RI 02915
Phone: 401-649-4060 X 69615
Fax: 401-649-4061
______
From: amanda.gomes@brownphysicians.org
To: ksmith@emsar.com
Hi,
Yes, this will be ok.
Thanks,
Amanda
Amanda Gomes
Practice Manager
Division of Kidney Disease and Hypertension,
Division of Rheumatology
Brown Physicians Patient Center
375 Wampanoag Trail, Suite 402
East Providence, RI 02915
Phone: 401-649-4060 X 4406
Fax: 401-649-4061
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Frid
From: dispatch@emsar.com
To: ksmith@emsar.com
Please see email below regarding scheduling WO-01328387.
Thank you,
EMSAR Dispatch
--------------- Original Message ---------------
From: Gomes, Amanda [amanda.gomes@brownphysicians.org]
Sent: 1/16/2026 1:21 PM
To: dispatch@emsar.com
Subject: Inspection Appt Ref{00DA.93zU:500VU.kIh4F}
Good afternoon,
I would like to schedule an inspection of my equipment here at Brown Medicine Renal and Rheum. Are you able to assi
📋
Outbound to +14016494060
Completed Jan 6, 2026
01/06/2026 LHill-Called 401-649-4060 ext 4406 for Raysa Marte. She is no longer with the company. spoke with Amanda and she is the POC. She advised that they are in the process of name change to Brown University Health. She can't schedule anything with us until she gets approval from her company. She will call us back when we can schedule.
📅
WO-01328387 - Inspection - East Providence - Brown Medicine- Renal and Rheumatology East Providence
Mar 2, 2026 10:00am – 5:00pm
Work Order: WO-01328387
Account: Brown Medicine
Customer Case Number:
Location: Brown Medicine- Renal and Rheumatology East Providence
Address: 375 Wampanoag Trail Suite 402, East Providence, RI 02915
Manufacturer:
Model #:
Serial #:
Contact Name: Amanda
Contact Phone: 401-649-4060 ext 4406
Con
Timeline
📞
Case Linked Dec 30, 6:00 AM
Case Number:00554840
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 30, 10:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
⏸️
Status: On Hold by Kourtney SmithJan 9, 2:18 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:10d 3h
⚠️6.0 business days
📅
Status: Ready for Scheduling by Shelby RobinsonJan 16, 1:58 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:6d 23h
👷
▶
2
Technician Assigned Jan 16, 3:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 28m
🗓️
▶
2
Status: Scheduled Jan 16, 4:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-24T14:00:00.000+0000
🚨22.9 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 19, 4:16 PM
Scheduled For:2026-02-24T16:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Kourtney SmithFeb 24, 4:18 PM
From:Scheduled
To:Reschedule
Duration in Previous:38d 23h
🗓️
▶
2
Status: Scheduled Feb 25, 12:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-02T15:00:00.000+0000
⏳4.0 business days
⏱️
▶
2
3x Labor Added Mar 2, 7:50 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:5d 7h, 0m
⏳3.5 business days
📄
Status: Ready to Bill by Diane PattonMar 5, 9:48 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 13h, 0m
⏳2.0 business days
🧾
Invoice Created Mar 6, 8:27 PM
Invoice Number:SM-255640
Bottlenecks
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 25.3 business days (threshold: 2.0 business days)
Exceeded by 23.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)