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WO-01328388 ↗ ServiceMax

LIFE CARE AMBULANCE ELYRIA • Preventive Maintenance • PSM

📍 Life Care Ambulance - West Ave. - Site ID: 22703 — 205 West Ave, Elyria OH, 44035

Dec 30, 2025 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (35 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 22, 2026
15 business days (counted)
Running total: 15 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 24, 2026
22 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Dec 30, 2025 Completed: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 0
Dec 30 → Jan 22 Assigned ▶ Running 15 15
Jan 22 → Feb 24 Scheduled ▶ Running 22 37
Feb 24 → Feb 24 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Coordinators 39.0d
Field Work 0.9d
Billing 24.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.0 days
Over SLA
Field Work
0.9 days
Billing
24.9 days
Over SLA
Created: Dec 30, 2025 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
37.5 days Total Age
⏱️
24.9d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
61.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
45 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554821
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 8 Pcs https://www.ebiotrack.com/inspection.php?iid=32185
Priority
Standard
Origin
Email
Reason
New Case
Contact
Doug Schwind
Owner
Kimberly Hardison
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328388 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Dec 30, 2025 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 24.9 days stuck in "Billing Review"
⏱️
Total Delay 61.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
15.4d / 0.5d SLA
Scheduled
23.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Billing Review
24.9d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 DPatton - Repair parts on a PM WO

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 080540289 - Asset ID: 13175795 Stryker Medical - 6252 Stair-Pro Serial #: 040139324 - Asset ID: 13175806 Stryker Medical - 6252 Stair-Pro Serial #: 061240211 - Asset ID: 13175782 Stryker Medical - Xpedition Serial #: 061239381 - Asset ID: 13175818 Stryker Medical - 6506 PowerPro Serial #: 131139413 - Asset ID: 13175789 Stryker Medical - 6390 Power-LOAD Serial #: 140839018 - Asset ID: 13175810 Stryker Medical - 6390 Power-LOAD Serial #: 141139890 - Asset ID: 13175819 Stryker Medical - 6506 PowerPro Serial #: 161040700 - Asset ID: 13243107 Stryker Medical - 6390 Power-LOAD Serial #: 161039370 - Asset ID: 13175811
⚠️ Problem Description
Semi-Annual Equipment PM 8 Pcs https://www.ebiotrack.com/inspection.php?iid=32185

Timeline

📞
Case Linked Dec 30, 12:01 AM
Case Number: 00554821
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 10:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 30, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 5m
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Jan 22, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-02-23T11:00:00.000+0000
🚨 23.0 business days
🔧
Status: Tech On Site by Teddie Bracken Feb 24, 8:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 32d 22h
💵
Expenses Added Feb 24, 4:01 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 24, 4:07 PM
Status: Completed → 44x Labor Added
⏱️
44x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 55, 0.5, 0.25, 11
🏁
Status: Closed by Ben Saur Feb 24, 4:13 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 4.0 business days
💵
Status: Billing Review by Diane Patton Feb 27, 11:46 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 19h
🚨 25.0 business days
📄
▶
2 Status: Ready to Bill Apr 2, 5:30 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 85.8 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258232

Bottlenecks

Assigned
Duration: 15.4 business days (threshold: 4.0 business hours)
Exceeded by 14.9 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Billing Review
Duration: 24.9 business days (threshold: 2.0 business days)
Exceeded by 22.9 business days

🔗 Related Artifacts

📞
Case 00554821
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Teddie Bracken
Scheduled
Feb 23, 6:00 AM
Created
Dec 30, 10:56 AM
Invoice #
SM-258232

Work Details (45)

Name Type Status Qty Amount Date
WL-03118081 Expenses Open 1 $0.00 Feb 24, 4:01 PM
WL-03118111 Labor Open 1 $0.00 Feb 24, 4:11 PM
WL-03118112 Travel Open 55 $0.00 Feb 24, 4:11 PM
WL-03118113 Labor Open 1 $0.00 Feb 24, 4:11 PM
WL-03118114 Labor Open 1 $0.00 Feb 24, 4:11 PM
WL-03118115 Labor Open 1 $0.00 Feb 24, 4:11 PM
WL-03118116 Labor Open 1 $0.00 Feb 24, 4:11 PM
WL-03118117 Labor Open 1 $0.00 Feb 24, 4:11 PM
WL-03118118 Labor Open 1 $0.00 Feb 24, 4:11 PM
WL-03118119 Labor Open 0.5 $0.00 Feb 24, 4:11 PM
WL-03118120 Labor Open 0.5 $0.00 Feb 24, 4:11 PM
WL-03118121 Labor Open 0.25 $0.00 Feb 24, 4:11 PM
WL-03118125 Parts Open 1 $0.00 Feb 24, 4:11 PM
WL-03118126 Parts Open 1 $0.00 Feb 24, 4:11 PM
WL-03118127 Parts Open 2 $0.00 Feb 24, 4:11 PM
WL-03118128 Parts Open 1 $12.08 Feb 24, 4:11 PM
WL-03118129 Parts Open 1 $0.00 Feb 24, 4:11 PM
WL-03118130 Parts Open 1 $0.00 Feb 24, 4:11 PM
WL-03118131 Parts Open 2 $0.00 Feb 24, 4:11 PM
WL-03118132 Parts Open 1 $12.08 Feb 24, 4:11 PM
WL-03118133 Parts Open 1 $12.08 Feb 24, 4:11 PM
WL-03118134 Parts Open 1 $0.00 Feb 24, 4:11 PM
WL-03118135 Parts Open 1 $0.00 Feb 24, 4:11 PM
WL-03118136 Parts Open 2 $0.00 Feb 24, 4:11 PM
WL-03118137 Parts Open 1 $9.02 Feb 24, 4:11 PM
WL-03118138 Parts Open 1 $9.02 Feb 24, 4:11 PM
WL-03118139 Parts Open 1 $16.76 Feb 24, 4:11 PM
WL-03118140 Parts Open 2 $23.36 Feb 24, 4:11 PM
WL-03118141 Parts Open 1 $9.02 Feb 24, 4:11 PM
WL-03118142 Parts Open 1 $9.02 Feb 24, 4:11 PM
WL-03118143 Parts Open 1 $18.86 Feb 24, 4:11 PM
WL-03118144 Parts Open 2 $23.36 Feb 24, 4:11 PM
WL-03118145 Parts Open 1 $9.02 Feb 24, 4:11 PM
WL-03118146 Parts Open 1 $9.02 Feb 24, 4:11 PM
WL-03118147 Parts Open 1 $18.86 Feb 24, 4:11 PM
WL-03118148 Parts Open 2 $23.36 Feb 24, 4:11 PM
WL-03118149 Parts Open 1 $40.50 Feb 24, 4:11 PM
WL-03118150 Parts Open 1 $40.50 Feb 24, 4:11 PM
WL-03118151 Parts Open 1 $166.05 Feb 24, 4:11 PM
WL-03118152 Parts Open 11 $25.10 Feb 24, 4:11 PM
WL-03118153 Parts Open 11 $25.10 Feb 24, 4:11 PM
WL-03118154 Parts Open 1 $166.05 Feb 24, 4:11 PM
WL-03118155 Parts Open 1 $40.50 Feb 24, 4:11 PM
WL-03118156 Parts Open 1 $36.00 Feb 24, 4:11 PM
WL-03118157 Parts Open 2 $4.56 Feb 24, 4:11 PM

Details