1/12 KKelch scheduled per logged email from Victoria
1/12 KKelch sent Victoria an email for scheduling
1/5 KKelch called Victoria to schedule for 2/4 between 9 and 11 am. Left VM.
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 63
https://www.ebiotrack.com/inspection.php?iid=32202
📞
Call
Completed Feb 4, 2026
Arturo Diaz Customer wants an accucold datalogger for their second refrigerator. Customer was told they had to order it from us. Asked Joe W. He was not aware of using selling datalogger.
Provided Accucold Regional Manager contact and the product SKU number to order a second unit.
📧
Email:Re: EMSAR Request for service at Conviva Cliffside #4122
Completed Jan 12, 2026
From: VOrnelas@convivasolutions.com
To: kaitlyn.kelch@emsar.com
Good morning Kaitlyn,
February 4th works well. I would also like to as you if you have a work order for this location for a thermometer for a medication refrigerator. When we last had a tech here he was going to order it, but I have not heard back.
Onsite Access Requirements
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? NoAre there any additi
📧
Email: EMSAR Request for service at Conviva Cliffside #4122
Completed Jan 12, 2026
To: vornelas@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva Cliffside #4122
Body:
Hi Victoria Ornelas,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva Cliffside #4122. This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/4 with an arrival window between
📋
Outbound to +19155496733
Completed Jan 5, 2026
1/5 KKelch called Victoria to schedule for 2/4 between 9 and 11 am. Left VM.
📅
WO-01328392 - Inspection - El Paso - Conviva Cliffside #4122
Feb 4, 2026 10:00am – 1:00pm
Work Order: WO-01328392
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Cliffside #4122
Address: 1211-B East Cliff Drive, El Paso, TX 79902
Manufacturer:
Model #:
Serial #:
Contact Name: Victoria Ornelas
Contact Phone: 915-549-6733
Contact Email: vornelas@conviva
Timeline
📞
Case Linked Dec 30, 6:00 AM
Case Number:00554842
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 30, 11:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 30, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:29m
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Jan 12, 11:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-04T16:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchJan 16, 1:32 PM