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WO-01328393 ↗ ServiceMax

LIFE CARE AMBULANCE ELYRIA • Preventive Maintenance • PSM

📍 Life Care Ambulance - Park Ave. - Site ID: 22702 — 254 Park Ave., Amherst OH, 44001

Dec 30, 2025 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (36 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 22, 2026
15 business days (counted)
Running total: 15 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 25, 2026
23 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Dec 30, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 0
Dec 30 → Jan 22 Assigned ▶ Running 15 15
Jan 22 → Feb 25 Scheduled ▶ Running 23 38
Feb 25 → Feb 25 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 40.0d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Dec 30, 2025 Due: Feb 27, 2026 Completed: Feb 25, 2026 (2 days early)
📅
38.3 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
39.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
57 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554822
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 3 Pcs https://www.ebiotrack.com/inspection.php?iid=32186
Priority
Standard
Origin
Email
Reason
New Case
Contact
Doug Schwind
Owner
Kimberly Hardison
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328393 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Dec 30, 2025 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 39.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
15.3d / 0.5d SLA
Scheduled
24.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - Xpedition Serial #: 061240213 - Asset ID: 13175821 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 120440061 - Asset ID: 13175796 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 120440062 - Asset ID: 13175793 Stryker Medical - 6500 PowerPro Serial #: 110840498 - Asset ID: 13175804 Stryker Medical - 6500 PowerPro Serial #: 080740068 - Asset ID: 13175813 Stryker Medical - 6506 PowerPro Serial #: 131139588 - Asset ID: 13175786 Stryker Medical - 6506 PowerPro Serial #: 131139415 - Asset ID: 13175790 Stryker Medical - 6252 Stair-Pro Serial #: 040439600 - Asset ID: 13175808 Stryker Medical - 6390 Power-LOAD Serial #: 140839016 - Asset ID: 13254412 Stryker Medical - 6500 PowerPro Serial #: 061139999 - Asset ID: 13175807 Stryker Medical - 6506 PowerPro Serial #: 131139412 - Asset ID: 13175820 Stryker Medical - 6506 PowerPro Serial #: 2101003500323 - Asset ID: 13175780 Stryker Medical - 6252 Stair-Pro Serial #: 2007010000274 - Asset ID: 13175815 Stryker Medical - 6252 Stair-Pro Serial #: 040139325 - Asset ID: 13254304
⚠️ Problem Description
Semi-Annual Equipment PM 3 Pcs https://www.ebiotrack.com/inspection.php?iid=32186

Timeline

📞
Case Linked Dec 30, 12:01 AM
Case Number: 00554822
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 11:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 30, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 33m
🚨 15.9 business days
🗓️
▶
2 Status: Scheduled Jan 22, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-02-23T11:00:00.000+0000
🚨 23.8 business days
💵
Expenses Added Feb 25, 6:44 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Teddie Bracken Feb 25, 7:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 21h
✔️
▶
3 Status: Completed Feb 25, 2:20 PM
Status: Completed → 56x Labor Added → Status: Closed
⏱️
56x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1.5, 70, 0.75, 0.5, 0.41666666666667, 2, 11
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 2, 11:50 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 109.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255334

Bottlenecks

Assigned
Duration: 15.3 business days (threshold: 4.0 business hours)
Exceeded by 14.8 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00554822
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Teddie Bracken
Scheduled
Feb 23, 6:00 AM
Created
Dec 30, 11:04 AM
Invoice #
SM-255334

Work Details (57)

Name Type Status Qty Amount Date
WL-03119029 Expenses Open 1 $0.00 Feb 25, 6:44 AM
WL-03119596 Labor Open 1.5 $0.00 Feb 25, 2:21 PM
WL-03119597 Travel Open 70 $0.00 Feb 25, 2:21 PM
WL-03119598 Labor Open 1.5 $0.00 Feb 25, 2:21 PM
WL-03119599 Travel Open 70 $0.00 Feb 25, 2:21 PM
WL-03119600 Labor Open 0.75 $0.00 Feb 25, 2:21 PM
WL-03119601 Labor Open 0.75 $0.00 Feb 25, 2:21 PM
WL-03119602 Labor Open 0.75 $0.00 Feb 25, 2:21 PM
WL-03119603 Labor Open 0.75 $0.00 Feb 25, 2:21 PM
WL-03119604 Labor Open 0.75 $0.00 Feb 25, 2:21 PM
WL-03119605 Labor Open 0.75 $0.00 Feb 25, 2:21 PM
WL-03119606 Labor Open 0.75 $0.00 Feb 25, 2:21 PM
WL-03119607 Labor Open 0.5 $0.00 Feb 25, 2:21 PM
WL-03119608 Labor Open 0.5 $0.00 Feb 25, 2:21 PM
WL-03119609 Labor Open 1 $0.00 Feb 25, 2:21 PM
WL-03119610 Labor Open 0.41666666666667 $0.00 Feb 25, 2:21 PM
WL-03119611 Labor Open 0.5 $0.00 Feb 25, 2:21 PM
WL-03119612 Labor Open 0.41666666666667 $0.00 Feb 25, 2:21 PM
WL-03119613 Labor Open 0.41666666666667 $0.00 Feb 25, 2:21 PM
WL-03119615 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119616 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119617 Parts Open 2 $0.00 Feb 25, 2:22 PM
WL-03119618 Parts Open 1 $12.08 Feb 25, 2:22 PM
WL-03119619 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119620 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119621 Parts Open 2 $0.00 Feb 25, 2:22 PM
WL-03119622 Parts Open 1 $12.08 Feb 25, 2:22 PM
WL-03119623 Parts Open 1 $171.45 Feb 25, 2:22 PM
WL-03119624 Parts Open 1 $37.80 Feb 25, 2:22 PM
WL-03119625 Parts Open 1 $14.01 Feb 25, 2:22 PM
WL-03119626 Parts Open 1 $63.45 Feb 25, 2:22 PM
WL-03119627 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119628 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119629 Parts Open 2 $0.00 Feb 25, 2:22 PM
WL-03119630 Parts Open 1 $12.08 Feb 25, 2:22 PM
WL-03119631 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119632 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119633 Parts Open 2 $0.00 Feb 25, 2:22 PM
WL-03119634 Parts Open 1 $12.08 Feb 25, 2:22 PM
WL-03119635 Parts Open 1 $194.40 Feb 25, 2:22 PM
WL-03119636 Parts Open 1 $63.45 Feb 25, 2:22 PM
WL-03119637 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119638 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119639 Parts Open 2 $0.00 Feb 25, 2:22 PM
WL-03119640 Parts Open 1 $12.08 Feb 25, 2:22 PM
WL-03119641 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119642 Parts Open 1 $0.00 Feb 25, 2:22 PM
WL-03119643 Parts Open 2 $0.00 Feb 25, 2:22 PM
WL-03119644 Parts Open 1 $12.08 Feb 25, 2:22 PM
WL-03119645 Parts Open 1 $9.02 Feb 25, 2:22 PM
WL-03119646 Parts Open 1 $9.02 Feb 25, 2:22 PM
WL-03119647 Parts Open 1 $18.86 Feb 25, 2:22 PM
WL-03119648 Parts Open 2 $23.36 Feb 25, 2:22 PM
WL-03119649 Parts Open 1 $40.50 Feb 25, 2:22 PM
WL-03119650 Parts Open 11 $25.10 Feb 25, 2:22 PM
WL-03119651 Parts Open 1 $166.05 Feb 25, 2:22 PM
WL-03119652 Parts Open 1 $40.50 Feb 25, 2:22 PM

Details