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WO-01328395 ↗ ServiceMax

LIFE CARE AMBULANCE ELYRIA • Preventive Maintenance • PSM

📍 Life Care Ambulance - W 23rd St. - Site ID: 22704 — 109 W. 23rd Street, Lorain OH, 44052

Dec 30, 2025 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 22, 2026
15 business days (counted)
Running total: 15 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 26, 2026
24 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Dec 30, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 0
Dec 30 → Jan 22 Assigned ▶ Running 15 15
Jan 22 → Feb 26 Scheduled ▶ Running 24 39
Feb 26 → Feb 26 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 41.0d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.0 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Dec 30, 2025 Due: Feb 27, 2026 Completed: Feb 26, 2026 (1 days early)
📅
39.5 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
40.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554823
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 22 Pcs https://www.ebiotrack.com/inspection.php?iid=32187
Priority
Standard
Origin
Email
Reason
New Case
Contact
Doug Schwind
Owner
Kimberly Hardison
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328395 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Dec 30, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 229 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 40.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
15.3d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 030939765 - Asset ID: 13175785 Stryker Medical - 6500 PowerPro Serial #: 060639624 - Asset ID: 13175798 Stryker Medical - 6390 Power-LOAD Serial #: UNKNOWN-TRUCK 375-LIFE CARE AMBULANCE ELYRIA - Asset ID: 13175814 Stryker Medical - 6500 PowerPro Serial #: 120741189 - Asset ID: 13175817 Stryker Medical - 6390 Power-LOAD Serial #: 2011012400022 - Asset ID: 13254414 Stryker Medical - 6390 Power-LOAD Serial #: 2102012400108 - Asset ID: 13175784 Stryker Medical - 6252 Stair-Pro Serial #: 040139327 - Asset ID: 13254303 Stryker Medical - 6506 PowerPro Serial #: 131139414 - Asset ID: 13254365 Stryker Medical - 6390 Power-LOAD Serial #: 170140722 - Asset ID: 13254364
⚠️ Problem Description
Semi-Annual Equipment PM 22 Pcs https://www.ebiotrack.com/inspection.php?iid=32187

Timeline

📞
Case Linked Dec 30, 12:01 AM
Case Number: 00554823
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 11:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 30, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 29m
🚨 15.9 business days
🗓️
▶
2 Status: Scheduled Jan 22, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-02-23T11:00:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Teddie Bracken Feb 26, 8:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 22h
✔️
▶
2 Status: Completed Feb 26, 4:10 PM
Status: Completed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 36x Labor Added Feb 26, 4:25 PM
36x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 17m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Mar 3, 4:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 107.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255491

Bottlenecks

Assigned
Duration: 15.3 business days (threshold: 4.0 business hours)
Exceeded by 14.8 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00554823
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Teddie Bracken
Scheduled
Feb 23, 6:00 AM
Created
Dec 30, 11:09 AM
Invoice #
SM-255491

Work Details (37)

Name Type Status Qty Amount Date
WL-03121712 Expenses Open 1 $0.00 Feb 26, 4:11 PM
WL-03121761 Labor Open 0.5 $0.00 Feb 26, 4:25 PM
WL-03121762 Labor Open 1.5 $0.00 Feb 26, 4:25 PM
WL-03121763 Travel Open 70 $0.00 Feb 26, 4:25 PM
WL-03121764 Labor Open 0.75 $0.00 Feb 26, 4:25 PM
WL-03121765 Labor Open 0.75 $0.00 Feb 26, 4:25 PM
WL-03121766 Labor Open 0.75 $0.00 Feb 26, 4:25 PM
WL-03121767 Labor Open 0.75 $0.00 Feb 26, 4:25 PM
WL-03121768 Labor Open 0.75 $0.00 Feb 26, 4:25 PM
WL-03121769 Labor Open 0.75 $0.00 Feb 26, 4:25 PM
WL-03121770 Labor Open 0.25 $0.00 Feb 26, 4:25 PM
WL-03121771 Labor Open 0.25 $0.00 Feb 26, 4:25 PM
WL-03121772 Parts Open 1 $0.00 Feb 26, 4:26 PM
WL-03121773 Parts Open 1 $0.00 Feb 26, 4:26 PM
WL-03121774 Parts Open 2 $0.00 Feb 26, 4:26 PM
WL-03121775 Parts Open 1 $12.08 Feb 26, 4:26 PM
WL-03121776 Parts Open 1 $15.73 Feb 26, 4:26 PM
WL-03121777 Parts Open 1 $0.00 Feb 26, 4:26 PM
WL-03121778 Parts Open 1 $0.00 Feb 26, 4:26 PM
WL-03121779 Parts Open 2 $0.00 Feb 26, 4:26 PM
WL-03121780 Parts Open 1 $12.08 Feb 26, 4:26 PM
WL-03121781 Parts Open 1 $9.02 Feb 26, 4:26 PM
WL-03121782 Parts Open 1 $9.02 Feb 26, 4:26 PM
WL-03121783 Parts Open 1 $18.86 Feb 26, 4:26 PM
WL-03121784 Parts Open 2 $23.36 Feb 26, 4:26 PM
WL-03121785 Parts Open 1 $9.02 Feb 26, 4:26 PM
WL-03121786 Parts Open 1 $9.02 Feb 26, 4:26 PM
WL-03121787 Parts Open 1 $18.86 Feb 26, 4:26 PM
WL-03121788 Parts Open 2 $23.36 Feb 26, 4:26 PM
WL-03121789 Parts Open 1 $9.02 Feb 26, 4:26 PM
WL-03121790 Parts Open 1 $9.02 Feb 26, 4:26 PM
WL-03121791 Parts Open 1 $18.86 Feb 26, 4:26 PM
WL-03121792 Parts Open 2 $23.36 Feb 26, 4:26 PM
WL-03121793 Parts Open 1 $9.02 Feb 26, 4:26 PM
WL-03121794 Parts Open 1 $9.02 Feb 26, 4:26 PM
WL-03121795 Parts Open 1 $18.86 Feb 26, 4:26 PM
WL-03121796 Parts Open 2 $23.36 Feb 26, 4:26 PM

Details