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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328410 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech - Drop Shipment • PC

📍 Modern Animal Clinic - WLA — 1901 Westwood Blvd, Los Angeles CA, 90025

Dec 30, 2025 → Feb 19, 2026

✅ Completed

SLA Clock

Per client agreement · Target: Feb 27, 2026

✓ SLA Met (6 biz days early)

Active: 3 biz days

Paused: 31 biz days

🕐 Clock stopped: Invoiced (Feb 19, 2026)

▶ Clock Running

Status: Created

Dec 30 → Dec 30, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸31d

⏸ Clock Paused

Status: Awaiting Parts

Dec 30 → Feb 13, 2026

31 business days (not counted)

▶ Clock Running

Status: L2 Review

Feb 13 → Feb 19, 2026

3 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Completed

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 3 of ? biz days used

Created: Dec 30, 2025 Invoiced: Feb 19, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 30 → Dec 30	Created	▶ Running	0	0
Dec 30 → Feb 13	Awaiting Parts	⏸ Paused	31	—
Feb 13 → Feb 19	L2 Review	▶ Running	3	3
Feb 19 → Feb 19	Completed	▶ Running	0	3
Feb 19 → Feb 19	Assigned	▶ Running	0	3

Dispatch 0.0d

Material Management 31.9d

Field Work 0.0d

Billing 7.6d

✓ SLA Met

Dispatch
0.0 days

Material Management
31.9 days
Over SLA

Field Work
0.0 days

Billing
7.6 days
Over SLA

Created: Dec 30, 2025 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)

📅

34.9 days Total Age

⏱️

31.9d in Awaiting Parts Longest Stage

🔄

7 transitions Status Changes

⚠️

37.4d over Total Delay

📦

1 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00554562

Closed

Notes: Crystal on sx Doppler does not work. Unit functioning normally Model: Vmed Tech - BF2 Model Type: Doppler Asset ID: 13000390 Site: Modern Animal Hospital - Modern Animal Clinic - WLA<https://www.ebiotrack.com/sites.php?sid=21315> Serial #: 240308

Priority

Standard

Origin

Reason

New Case

Contact

Bryan Shull

Owner

Virtual Tech

Created

Dec 29, 2025

Work Orders from this Case (1)

WO-01328410 (current) Invoiced

Virtual Tech - Drop Shipment • Virtual Tech

Created: Dec 30, 2025 • Closed: Feb 19, 2026

Completed with significant delays

Invoiced • 228 days old

🚨

Primary Delay 31.9 days stuck in "Awaiting Parts"

⏱️

Total Delay 37.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Awaiting Parts

31.9d / 3.0d SLA

L2 Review

3.5d

Completed

0.0d / 1.0d SLA

Closed

2.9d / 1.0d SLA

Ready to Bill

7.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        parts ordered and shipped to site after troubleshooting                    

🔍 Technician Findings

                        parts ordered and shipped to site after troubleshooting                    

⚠️ Problem Description

                        Notes: Crystal on sx Doppler does not work. Unit functioning normally



Model: Vmed Tech - BF2
Model Type: Doppler
Asset ID: 13000390
Site: Modern Animal Hospital - Modern Animal Clinic - WLA
Serial #: 240308 https://www.ebiotrack.com/workorder.php?wo=70609                    

📧