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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328414 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Dec 30, 2025 → Feb 2, 2026

✅ Completed
PC Per client agreement
Target: Jan 9, 2026
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (23d late)
Dispatch 0.1d
Coordinators 25.8d
Field Work 0.1d
Billing 1.4d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
25.8 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Dec 30, 2025 Due: Jan 9, 2026 Completed: Feb 3, 2026 (24 days late)
📅
24.8 days Total Age
⏱️
18.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
23.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554998
URGENT Philips WO Request
Closed
Customer requesting PM on multiple devices.
Priority
High
Origin
Email
Reason
New Case
Contact
Victor Ibeka
Owner
Shelby Robinson
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328414 (current) Invoiced
Preventive Maintenance • Alberto Galan
Created: Dec 30, 2025 • Closed: Feb 2, 2026
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 18.1 days stuck in "Scheduled"
⏱️
Total Delay 23.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
5.7d / 0.5d SLA
Scheduled
20.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 RArnold - Updated to Alberto

01/06/2026 RArnold - Dispatching to Fady K for 01/08 per Fady M

12/30/2025 RArnold - Follow up Pm for device that failed

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Customer requesting PM on multiple devices.
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Dec 30, 12:14 PM
Case Number: 00554998
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 30, 12:44 PM
Work Order: WO-01328414
Type: Preventive Maintenance
Priority: PC
👷
▶
2 Technician Assigned Dec 30, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 24m
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Jan 6, 6:23 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 7d 5h
⏳ 4.7 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 12, 2:16 PM
Scheduled For: 2026-01-16T13:00:00.000+0000
🚨 15.0 business days
🆕
▶
3 Status: Entered Jan 30, 10:05 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Alberto Galan
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-02T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Feb 2, 6:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled
To: Completed
Duration in Previous: 3d 8h
🏁
Status: Closed by Alberto Galan Feb 2, 7:04 PM
From: Completed
To: Closed
Duration in Previous: 26m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Feb 5, 11:43 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 23m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Scheduled
Duration: 18.1 business days (threshold: 2.0 business days)
Exceeded by 16.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00554998
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Feb 2, 8:00 AM
Created
Dec 30, 12:44 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03088611 Labor Open 1 $0.00 Feb 2, 6:38 PM
WL-03088612 Labor Open 2.5 $150.00 Feb 2, 6:38 PM
WL-03088613 Labor Open 1 $155.00 Feb 2, 6:38 PM
WL-03092996 Labor Open 0.016666666666667 $38.00 Feb 5, 11:43 AM

Details