Midmark Service Request Dispatch Authorization - WO-00142875
Closed
Zone 2
WD/cloudy lens
Prefer for the tech to come on a Thursday. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
1/20/26 NSuarez not sure if there was a different tech that needed to go out for this WO but the tech that was on site is zone 4 wanted to see if this new tech James Duff was approved if not we will need to charge as zone 3 and take lodging off.
1/14 MOwens Called and spoke to Mike Leonard. I told him the tech would arrive closer to 11-12 on 1/15. He said that will be fine.
1/5 MOwens Called and spoke to Mike Leonard. I told him the part will deliver tomorrow 1/6 by UPS. He will have the part ready for when the tech arrives onsite. He said the visit has to be done on Thursday when they don't see patients. They are closed on Fridays. I offered the first open Thursday 1/15 for the visit. He aid that will work with arrival between 8-9am.
1/2 customer Prefers for the tech to come on a Thursday, tech will be out of the state for the next 3
1/2 MOwens Called to speak to Mike Leonard but the office is closed on Friday's. Will call back on Mon. 1/5 to schedule.
12/31 KHardison: No ETA. Updated due date
Ship To Name: Patrick M Hatfield
Ship To Address: 299 Eagle Mountain Blvd
Ship To City/State: BATESVILLE, AR 72501
Waybill (Tracking #): 1ZE444250370748453
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 053-2436-00 SERIAL #: DESCRIPTION: 255 FACEPLATE
12/30/2025jsells
sent customer email with the work order number and let the customer know someone will call to schedule
🔧Work Performed
01/15/2026 - JWD Located exam light and confirmed issue. Received part and replaced Lens on exam light. Completed a functionality test on the light. Completed a demonstration with the POC showing that the light is repaired and functioning properly.
🔍Technician Findings
01/15/2026 - JWD Locate exam light and confirm issue. Repair or order parts if needed. Notify POC of the status
⚠️Problem Description
Zone 2
WD/cloudy lens
Prefer for the tech to come on a Thursday. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
📄Description
Midmark 255 (Series) (-001 thru -007) LED Procedure Light
📋
Outbound to +18706989100
Completed Jan 14, 2026
Called and spoke to Mike Leonard. I told him the tech would arrive closer to 11-12 on 1/15. He said that will be fine.
📋
Outbound to +18706989100
Completed Jan 5, 2026
Called and spoke to Mike Leonard. I told him the part will deliver tomorrow 1/6 by UPS. He will have the part ready for when the tech arrives onsite. He said the visit has to be done on Thursday when they don't see patients. They are closed on Fridays. I offered the first open Thursday 1/15 for the visit. He aid that will work with arrival between 8-9am.
📋
Outbound to +18706989100
Completed Jan 2, 2026
Called to speak to Mike Leonard but the office is closed on Friday's. Will call back on Mon. 1/5 to schedule.
📧
Email: WO-01328468
Completed Dec 30, 2025
To: office@batesvillederm.com
CC:
BCC:
Attachment: --none--
Subject: WO-01328468
Body:
Hello,
We have received the Midmark repair request and have created a work order, WO-01328468. You will receive a phone call from a coordinator to schedule this visit with you
EMSAR DISPATCH
800-543-2787
📋
Outbound to +18706989100
Completed Dec 30, 2025
sent a with the work order number and let the customer know someone will call to schedule
Jan 20, 2026 12:36pm
@Yecenia Campos I'm not sure if this was meant to be scheduled to a different tech and they where just not available, it has a zone 3 but yet on google maps and per travel on here seems like this tech is 5:34 away would be a zone 4 and this tech James Duff has lodging we would be loosing money for this trip wanted to see if this tech was approved by Midmark or if not we will need to only charge for zone 3 and no lodging expenses, who can I reach out to?
📅
WO-01328468 - Repair - 255 (Series) LED Procedure Light - BATESVILLE - Patrick Hatfield Dermatology
Jan 15, 2026 11:30am – 12:30pm
Work Order: WO-01328468
Account: MIDMARK
Customer Case Number: SR 1514324 WO-00142875
Location: Patrick Hatfield Dermatology
Address: 299 Eagle Mountain Blvd, BATESVILLE, AR 72501
Manufacturer: Midmark
Model #: 255 (Series) LED Procedure Light
Serial #: V2766283
Contact Name: Mike Leonard
Contact Ph
PDF
SRABatesville
Jan 15, 2026
PDF
Packing Slip-Batesville
Jan 15, 2026
PDF
SRA_WO-00142875_ver1 (1)
Jan 20, 2026
Timeline
📞
Case Linked Dec 30, 2:36 PM
Case Number:00555049
Subject:Midmark Service Request Dispatch Authorization - WO-00142875