Troubleshoot : High speed hand piece leaking/pouring out water from the unit.
Model: iM3 - Silent Hurrican
Model Type: Compressor
Asset ID: 13274748
Site: Catoctin Veterinary Clinic - Catoctin Veterinary Clinic<https://www.ebiotrack.com/sites.php?sid=24030>
Serial #: N/A
ou.
2/23 MOwens Called back to speak to Kellie but she was with a patient. Left msg for her to call back.
2/19 MOwens Called to speak to Ashley but she was not in the office. the front desk staff said to call back tomorrow and speak to Melissa
2/17 MOwens Called to speak to Ashley to check if this repair is still needed. Left a msg for her to call back.
2/13/26 RBerry- Updated due date due to account hold.
2/10 MOwens Ashley called back and said she wants to see how the dental handpiece does this week because right now it is not leaking. She asked that I call her back next Monday 2/16 to see if a onsite visit is still needed.
2/10 MOwens Called and spoke to Ashley. She is going to check and see if tomorrow 2/11 in the afternoon would work fort he repair visit.
1/2 MOwens Called and spoke to Ashley Meige. I offered the first available date on the tech's calendar on 1/6 in the morning. She said that will work for her. Eta after 11am.
12/31/25 RBerry- Called location to schedule. Site is closed for the holiday.
12/31/25 RBerry- Spoke with SRogers in ASC call about this repair. States to give to Michael Harris for 1/5/26. Reschedule inspection if repair is confirmed.
⚠️Problem Description
Troubleshoot : High speed hand piece leaking/pouring out water from the unit.
Model: iM3 - Silent Hurrican
Model Type: Compressor
Asset ID: 13274748
Site: Catoctin Veterinary Clinic - Catoctin Veterinary Clinic
Serial #: N/A
ou. https://www.ebiotrack.com/workorder.php?wo=70617
📞
Call
Completed Feb 24, 2026
2/23 MOwens Called back to speak to Kellie but she was with a patient. Left msg for her to call back.
📋
Outbound to +17037778447
Completed Feb 19, 2026
Called to speak to Ashley but she was not in the office. the front desk staff said to call back tomorrow and speak to Melissa
📋
Outbound to +17037778447
Completed Feb 17, 2026
Called to speak to Ashley to check if this repair is still needed. Left a msg for her to call back.
📋
Inbound from +17037778447
Completed Feb 10, 2026
Ashley called back and said she wants to see how the dental handpiece does this week because right now it is not leaking. She asked that I call her back next Monday 2/16 to see if a onsite visit is still needed.
📋
Outbound to +17037778447
Completed Feb 10, 2026
Called and spoke to Ashley. She is going to check and see if tomorrow 2/11 in the afternoon would work fort he repair visit.
📋
Outbound to +17037778447
Completed Jan 2, 2026
Called and spoke to Ashley Meige. I offered the first available date on the tech's calendar on 1/6 in the morning. She said that will work for her.
📋
Outbound to +17037778447
Completed Dec 31, 2025
12/31/25 RBerry- Called location to schedule. Site is closed for the holiday.
Feb 24, 2026 4:27pm
@Michael Harris @Melissa Owens
Cancelling this WO, per the customer, the unit that needs fixed is on a different WO.