Follow-up to WO-01327868
Tech Work Market
Tech notes Modem works. PC needs further troubleshooting.
L2 notes Tech called to check in
Tech abandoned job. Kiosk remains offline
Use this password to access the kiosk: E6QM2%PX
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
1.6.26 Hshaw - chat tech to confirm PC wasn't replaced.
🔧Work Performed
I arrived on location found said unit kiosk unit 107701 could not get unit to come online. I did find that pervious tech that installed the modem did not install correct found that the top of unit the metal was torn and sticking up also had place black electrical tape around the base of the antenna to hide the gap. Also the cat five from PC to modem was in the wrong port instead of the 1 port. I have enclosed pictures of the previous work done. I the called level 1 to get the SIM card regerster. I had waited 45 minutes to get response give Jerry IEMI number and SIM card number. He input info to system waited on Verizon to take effect unit did come on line. I then calibrated the touch screen was able to function test and it passed all test. Unit is back online
🔍Technician Findings
Found unit will not go online
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts.
Tech will be sent Key to Kiosk
Use this password to access the kiosk: E6QM2%PX
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed Jan 5, 2026
PC replaced. Kiosk is online and working as expected.
(ID 107701)
Jan 6, 2026 10:00am
@Darrell Hendrix may I assume that PC wasn't replaced on this unit? Please confirm, thank you.
Jan 28, 2026 3:22pm
Good afternoon @Darrell Hendrix, I just wanted to follow up on the damage found that was done by the work market technician that attempted the previous repair. Can you tell me what all was damaged and if repairs are needed? TY!
📅
WO-01328479 - Repair - ZT2776-4G - Oklahoma City - Sam's Club #8289
Jan 5, 2026 12:00pm – 1:00pm
Work Order: WO-01328479
Account: HIGI LLC
Customer Case Number:
Location: Sam's Club #8289
Address: 5510 SW 5TH ST, Oklahoma City, OK 73128
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2016105538
Contact Name:
Contact Phone:
Contact Email:
Due Date: 1/6/2026
Scheduled Date/Time: 2026-01-0