1/2/26 RBerry- Received confirmation from Chris Houston to schedule for 1/5/26 with arrival time between 2-4PM. States the tech can speak with Joao when they arrive. See logged email.
1/2/26 RBerry- Emailed Chris Houston to schedule for 1/5/26 with arrival time between 2-4PM. Waiting for confirmation. See logged email.
12/31/25 RBerry- Returned WO to dispatch to correct contact information.
12/31/25 RBerry- Called 617-559-8278 to speak with Chris Houston. LM to discuss scheduling.
12/31/25 RBerry- Called 978-232-7003 to speak with Chris. Was advised this is the wrong number,
12/31/25 12/31/25 RBerry- Spoke with SRogers in ASC call about this repair. States to send DCavaco to this repair on 1/5/26.
12/31 KHardison, customer requested that this be scheduled asap.
🔧Work Performed
Fully inspected and function tested unit. Replaced fuse and door gasket.
🔍Technician Findings
Found unit would not power on and after powering on and function testing the unit would not build pressure due to a door gasket leak
⚠️Problem Description
Repair Autoclave Model # M11-022 Serial #
V187752-SPU Department-Unit will not power on https://www.ebiotrack.com/workorder.php?wo=70621
📧
Email:RE: [EXTERNAL] EMSAR Request for service at Atrius Health - Somerville (Email to schedule service)
Completed Jan 2, 2026
From: Chris_Houston@AtriusHealth.org
To: rhea.berry@emsar.com
Cc: ksmith@emsar.com, Joao_Carroca@atriushealth.org, Terry_Couett-Pierce@AtriusHealth.org
Good Morning, That time will work for the location. I have copied Somerville Building Services and department manager. The tech can speak with Joao when they arrive. Thank you Chris Houston|Atrius MSO LLC 275 Grove Street|Suite 2-300|Newton, MA 02466Phone: 617.559.8278 | www.atriushealth.org Email: Chris_Houston@atriusheal
📧
Email: EMSAR Request for service at Atrius Health - Somerville (Email to schedule service)
Completed Jan 2, 2026
To: chris_houston@atriushealth.org
CC: ksmith@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Atrius Health - Somerville (Email to schedule service)
Body:
Hi Chris Houston,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repair on your autoclave.
Here’s the location information we have on file:
Location:
Atrius Health - Somerville
40 Holland St
Somerville, MA 02144
Contact:
Chris Houston
617.559.8278
We
📋
Outbound to +16175598278
Completed Dec 31, 2025
12/31/25 RBerry- Called 617-559-8278 to speak with Chris Houston. LM to discuss scheduling.
📋
Outbound to +19782327003
Completed Dec 31, 2025
12/31/25 RBerry- Called 978-232-7003 to speak with Chris. Was advised this is the wrong number,
📅
WO-01328525 - Repair - Somerville - Atrius Health - Somerville
Jan 5, 2026 3:00pm – 4:00pm
Work Order: WO-01328525
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Somerville
Address: 40 Holland St, Somerville, MA 02144
Manufacturer:
Model #:
Serial #:
Contact Name: Chris Houston
Contact Phone: 617.559.8278
Contact Email: chris_houston@atriushealth.org
Due Date:
PDF
PO_23_1003749_0_US
Dec 31, 2025
Case #00555025 – L2 review - HCP * PO provided, no quote needed
Status: Closed | Priority: Standard
Repair Autoclave Model # M11-022 Serial #
V187752-SPU Department-Unit will not power on
💬Case Comment
Internal Dec 31, 2025 2:07pm
Email communication
Timeline
📞
Case Linked Dec 30, 1:38 PM
Case Number:00555025
Subject:L2 review - HCP * PO provided, no quote needed
Status:Closed
📋
▶
2
Work Order Created Dec 31, 8:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Dec 31, 4:12 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:David Cavaco
🆕
Status: Entered by Rhea BerryDec 31, 4:18 PM
From:Assigned
To:Entered
Duration in Previous:5m
📅
Status: Ready for Scheduling by Kimberly HardisonDec 31, 4:51 PM