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WO-01328526 ↗ ServiceMax

MARION TOWNSHIP FIRE DEPARTMENT OH • Repair • P7

📍 Marion Township Fire Department — 762 E Center St, Marion OH, 43302

Dec 31, 2025 → Feb 25, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 12, 2026
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Paused: 30 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Feb 16, 2026
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 3 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 26, 2026
5 business days (counted)
Running total: 8 of 7 biz days used
Created: Dec 31, 2025 Completed: Feb 26, 2026
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0 / 7
Dec 31 → Dec 31 L2 Screening ▶ Running 0 0 / 7
Dec 31 → Feb 16 Awaiting Parts ⏸ Paused 30
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 7
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 7
Feb 16 → Feb 17 Scheduled ▶ Running 1 1 / 7
Feb 17 → Feb 19 Reschedule ▶ Running 2 3 / 7
Feb 19 → Feb 26 Scheduled ▶ Running 5 8 / 7
Dispatch 0.0d
Material Management 31.0d
Coordinators 7.3d
Field Work 0.0d
Billing 0.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
31.0 days
Over SLA
Coordinators
7.3 days
Over SLA
Field Work
0.0 days
Billing
0.7 days
Created: Dec 31, 2025 Due: Feb 23, 2026 Completed: Feb 26, 2026 (2 days late)
📅
38.0 days Total Age
⏱️
31.0d in Awaiting Parts Longest Stage
🔄
13 transitions Status Changes
⚠️
32.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Feb 25, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550764
L2 review - EMS
Closed
Q-00031547 Follow-up to WO-01318459 tech Brandon Green hydraulic sub assembly x1 ea item 6500-101-030 labor x3 hours
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Ben Meddles
Owner
Jessica Sells
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01328526 (current) Invoiced
Repair • Dustin Antolin
Created: Dec 31, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 228 days old
🚨
Primary Delay 31.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
31.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Reschedule
2.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
0.7d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/2026 CRamen spoke with Chief Meddles and scheduled for Wednesday 2/25/2026 with tech arrival between 12-2pm. Chief relayed concerns that after several trips and the last trip with a hydraulic Pump assembly costing $11K and that didnt fix the problem and is looking for cost relief. I directed him to LOberg in hopes she could help. WO-01328526


2/19/2026 CRamen chattered DAntolin and TBracken asking is parts were exchanged yet so we can re-schedule.


2/17/2026 DAntolin: Cot displaying Error 81: Hall effects jumper cable. Rescheduling to return with parts from Teddie Bracken


2/1/2026 CRamen spoke with Chief Meddles ans told him TBracken has parts for both repairs and DAntolin is picking them up Friday. Scheduled repair for Tuesday 2/17/2026 with tech arrival between 8-10am. He aSplso scheduled for Brandon to come by for PMs on Monday 3/9/2026 with arrival times between 8-10am. Teddie responded that he intends to hand off parts to Dustin tonight.


2/11/2026 CRamen had a conversation with TBracken that he has this part in his inventory ($11K) and he is calling Materials Management to transfer the part to Dustin for another WO he is also transfering parts to for 01351016


02/09/2026 JRolston - Per reply from Abby Duran / Stryker, regarding part delivery: "Sales order 9069587, part number 6500101030 has not shipped. This item has an estimated lead time of 8-10 weeks."

🔧 Work Performed
2/25: Replaced new hydraulic motor with original motor. Hall effects jumper replaced. Top button assembly replaced. Completed cycle tests. 2/17: Hydraulic motor replaced. Error 81 displayed when attempting to raise or lower. Error 81: hall effects jumper cable Tested with a new control board, cot dongle, hall effects sensor. Issue still persists.
🔍 Technician Findings
31hours Error 81. Hall effects jumper worn. Top button assembly worn, not responding. Cot will not move. A new hydraulic motor was installed and needs to be replaced with the original. Original motor is working.
⚠️ Problem Description
Q-00032797 please add quote to WO-01328526 I'm completing repairs for a 6506 cot. Cot is functioning except for top switch. Top switch needs replaced. It is not responding Parts needed: Switch Assembly, 650600010016 x1 Q-00031547 Follow-up to WO-01318459 tech Brandon Green hydraulic sub assembly x1 ea item 6500-101-030 labor x3 hours https://www.ebiotrack.com/workorder.php?wo=70622
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 10, 5:36 PM
Case Number: 00550764
Subject: L2 review - EMS
Status: Closed
🚨 14.8 business days
📋
2 Work Order Created Dec 31, 9:02 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Dec 31, 9:12 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 9m
🚨 31.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Feb 16, 9:11 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 46d 23h
👷
4 Technician Assigned Feb 16, 9:18 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-17T15:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
1.0 business days
⏱️
3 Labor Added Feb 17, 6:13 PM
Labor Added → 4x Labor Added → Status: Reschedule
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.5, 3.5, 110
🔄
Status: Reschedule by Dustin Antolin
From: Scheduled
To: Reschedule
Duration in Previous: 1d 8h
2.7 business days
📅
2 Dispatch Scheduled Feb 19, 5:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 1d 22h
4.9 business days
🔩
3 7x Parts Added Feb 25, 7:06 PM
7x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Dustin Antolin
From: Scheduled
To: Completed
Duration in Previous: 6d 2h
🏁
Status: Closed by Dustin Antolin
From: Completed
To: Closed
Duration in Previous: 2m
3.6 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 2, 4:28 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 21h
🏁
Status: Closed by Dustin Antolin Mar 2, 10:09 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 41m
📄
2 Status: Ready to Bill Mar 3, 9:01 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 26.0 business days
🧾
Invoice Created Apr 7, 10:57 AM
Invoice Number: SM-255416

Bottlenecks

Awaiting Parts
Duration: 31.0 business days (threshold: 3.0 business days)
Exceeded by 28.0 business days
Reschedule
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.7 business hours
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00550764
Closed
📦
Parts Order 00087514
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Feb 25, 12:00 PM
Created
Dec 31, 9:02 AM
Invoice #
SM-255416

Work Details (12)

Name Type Status Qty Amount Date
WL-03109246 Labor Open 2.75 $0.00 Feb 17, 6:13 PM
WL-03109258 Labor Open 2.5 $0.00 Feb 17, 6:15 PM
WL-03109259 Labor Open 3.5 $0.00 Feb 17, 6:15 PM
WL-03109260 Travel Open 110 $0.00 Feb 17, 6:15 PM
WL-03109261 Travel Open 110 $0.00 Feb 17, 6:15 PM
WL-03120173 Parts Open 1 $172.80 Feb 25, 7:06 PM
WL-03120174 Parts Open 1 $222.00 Feb 25, 7:06 PM
WL-03120175 Labor Open 2.5 $0.00 Feb 25, 7:06 PM
WL-03120176 Labor Open 2 $0.00 Feb 25, 7:06 PM
WL-03120177 Labor Open 2 $0.00 Feb 25, 7:06 PM
WL-03120178 Travel Open 140 $0.00 Feb 25, 7:06 PM
WL-03120179 Travel Open 100 $0.00 Feb 25, 7:06 PM

Details