Primary Delay24.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay40.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
17.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/4 KSmith -- Scheduled for 3/2 with Albino. 9-11am
2/4 KSmith -- Sent email to schedule for 3/2
🔧Work Performed
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
🔍Technician Findings
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
⚠️Problem Description
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
https://www.ebiotrack.com/inspection.php?iid=32215
📧
Email:RE: [EXTERNAL] Atrius Health - West Roxbury -- EMSAR Inspection - Infusion Pump -- WO-01328542
Completed Feb 4, 2026
From: Albino_Morales@atriushealth.org
To: ksmith@emsar.com
Hi,
March 2nd work for me.
THANKS
Albino
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 4, 2026 1:33 PM
To: Morales, Albino <Albino_Morales@atriushealth.org>
Subject: [EXTERNAL] Atrius Health - West Roxbury -- EMSAR Inspection - Infusion Pump -- WO-01328542
[External Content] This message is from an external source. Please exercise caution when opening attachments or links.
Hi Albino,
📧
Email: Atrius Health - West Roxbury -- EMSAR Inspection - Infusion Pump -- WO-01328542
Completed Feb 4, 2026
To: albino_morales@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Atrius Health - West Roxbury -- EMSAR Inspection - Infusion Pump -- WO-01328542
Body:
Hi Albino,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - West Roxbury located at 291 Independence Drive?
If not, would you have the contact information of the person I need to speak with?
If y
📅
WO-01328542 - Inspection - Chestnut Hill - Atrius Health - West Roxbury
Mar 2, 2026 9:00am – 9:30am
Work Order: WO-01328542
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - West Roxbury
Address: 291 Independence Drive, Chestnut Hill, MA 02647
Manufacturer:
Model #:
Serial #:
Contact Name: Albino Morales
Contact Phone: 617-541-6494
Contact Email: albino_morales@atriushealt
Timeline
📞
Case Linked Dec 31, 12:00 AM
Case Number:00555163
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 31, 10:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨24.0 business days
👷
▶
2
Technician Assigned Feb 4, 1:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:35d 3h
🗓️
▶
2
Status: Scheduled Feb 4, 3:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-02T14:00:00.000+0000
🚨18.0 business days
⏱️
▶
2
2x Labor Added Mar 2, 11:06 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:25d 19h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 4, 2:26 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Mar 8, 9:16 PM
Invoice Number:SM-255590
Bottlenecks
Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Scheduled
Duration: 17.4 business days (threshold: 2.0 business days)
Exceeded by 15.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)