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WO-01328543 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Easton — 21 Bristol Dr, South Easton MA, 02375

Dec 31, 2025 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (49 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 13, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 8 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Jan 13 → Mar 9, 2026
37 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 14, 2026
4 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 31, 2025 Completed: Mar 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 13 Ready for Scheduling ▶ Running 8 8
Jan 13 → Jan 13 Assigned ▶ Running 0 8
Jan 13 → Mar 9 Scheduled ▶ Running 37 45
Mar 9 → Mar 9 Reschedule ▶ Running 0 45
Mar 9 → Mar 14 Scheduled ▶ Running 4 49
Dispatch 0.0d
Coordinators 52.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.1 days
Over SLA
Billing
0.0 days
Created: Dec 31, 2025 Due: Mar 31, 2026 Completed: Mar 14, 2026 (17 days early)
📅
50.0 days Total Age
⏱️
37.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
47.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 5, 2026
Visit 2 Mar 6, 2026
Visit 3 Mar 12, 2026
Visit 4 Mar 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555165
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 426 https://www.ebiotrack.com/inspection.php?iid=32217
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brian Holmes
Owner
Shelby Robinson
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328543 (current) Invoiced
Inspection • Nick O'Neill
Created: Dec 31, 2025 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 228 days old
🚨
Primary Delay 37.7 days stuck in "Scheduled"
⏱️
Total Delay 47.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
42.7d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/13 KSmith -- Scheduled for 3/4-3/6 with Brian. 9-11am

1/13 KSmith -- Sent email to schedule for 3/4-3/6 (DC Assisting)

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 426 https://www.ebiotrack.com/inspection.php?iid=32217

Timeline

📞
Case Linked Dec 31, 12:00 AM
Case Number: 00555165
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 10:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 13, 10:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 0h
📅
▶
2 Dispatch Scheduled Jan 13, 1:31 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3h 0m
🚨 29.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 9:35 AM
Scheduled For: 2026-03-04T18:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 3, 9:59 AM
Scheduled For: 2026-03-04T16:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Mar 5, 4:29 PM
Type: Labor
Status: Open
Qty: 1, 9
⏳ 1.9 business days
⏱️
3x Labor Added Mar 8, 9:14 PM
Type: Labor
Status: Open
Qty: 1.5, 2.5
🔄
▶
3 Status: Reschedule Mar 9, 9:58 AM
Status: Reschedule → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-30T13:00:00.000+0000, 2026-03-31T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 11, 4:04 PM
Scheduled For: 2026-03-12T13:00:00.000+0000
🔩
4x Parts Added Mar 12, 12:46 PM
Type: Parts, Labor
Status: Open
Qty: 1, 4.5
⏱️
3x Labor Added Mar 13, 8:53 AM
Type: Labor
Status: Open
Qty: 1, 7
⏱️
▶
2 3x Labor Added Mar 13, 8:52 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 10h, 0m
⏳ 2.4 business days
📄
▶
3 Status: Ready to Bill Mar 17, 1:50 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256726

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 37.7 business days (threshold: 2.0 business days)
Exceeded by 35.7 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00555165
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Mar 12, 9:00 AM
Created
Dec 31, 10:12 AM
Invoice #
SM-256726

Work Details (16)

Name Type Status Qty Amount Date
WL-03132085 Labor Open 1 $0.00 Mar 5, 4:29 PM
WL-03132086 Labor Open 9 $0.00 Mar 5, 4:29 PM
WL-03132087 Labor Open 1 $0.00 Mar 5, 4:29 PM
WL-03135280 Labor Open 1.5 $0.00 Mar 8, 9:14 PM
WL-03135281 Labor Open 2.5 $0.00 Mar 8, 9:14 PM
WL-03135282 Labor Open 1.5 $0.00 Mar 8, 9:14 PM
WL-03141388 Parts Open 1 $26.04 Mar 12, 12:46 PM
WL-03141389 Labor Open 1 $0.00 Mar 12, 12:46 PM
WL-03141390 Labor Open 4.5 $0.00 Mar 12, 12:46 PM
WL-03141391 Labor Open 1 $0.00 Mar 12, 12:46 PM
WL-03142890 Labor Open 1 $0.00 Mar 13, 8:53 AM
WL-03142891 Labor Open 7 $0.00 Mar 13, 8:53 AM
WL-03142892 Labor Open 1 $0.00 Mar 13, 8:53 AM
WL-03144351 Labor Open 1 $0.00 Mar 13, 8:52 PM
WL-03144352 Labor Open 6.5 $5,210.00 Mar 13, 8:52 PM
WL-03144353 Labor Open 1 $75.00 Mar 13, 8:52 PM

Details