Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328544 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Beverly — 77 Herrick St Unit 101, Beverly MA, 01915

Dec 31, 2025 → Mar 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (45 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 13, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 8 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Jan 13 → Mar 10, 2026
38 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 31, 2025 Completed: Mar 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 13 Ready for Scheduling ▶ Running 8 8
Jan 13 → Jan 13 Assigned ▶ Running 0 8
Jan 13 → Mar 10 Scheduled ▶ Running 38 46
Dispatch 0.0d
Coordinators 48.1d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.1 days
Over SLA
Field Work
0.2 days
Created: Dec 31, 2025 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
47.1 days Total Age
⏱️
38.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
44.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555166
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 394 https://www.ebiotrack.com/inspection.php?iid=32218
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff Brown
Owner
Shelby Robinson
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328544 (current) Invoiced
Inspection • David Cavaco
Created: Dec 31, 2025 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 228 days old
🚨
Primary Delay 38.7 days stuck in "Scheduled"
⏱️
Total Delay 44.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
38.7d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/13 KSmith -- Scheduled for 3/9-3/11 with Jeff. 9-11am

1/13 KSmith -- Sent email to schedule for 3/9-3/11 (NO Assisting)

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 394 https://www.ebiotrack.com/inspection.php?iid=32218

Timeline

📞
Case Linked Dec 31, 12:00 AM
Case Number: 00555166
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 10:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 13, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 0h
📅
▶
2 Dispatch Scheduled Jan 13, 1:27 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3h 5m
🚨 35.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 4, 10:01 AM
Scheduled For: 2026-03-09T14:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 4, 11:17 AM
Scheduled For: 2026-03-09T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 6, 9:12 AM
Scheduled For: 2026-03-09T14:30:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Mar 10, 11:14 AM
Type: Labor
Status: Open
Qty: 1.5, 6.5, 2.5
⏱️
Labor Added Mar 10, 12:58 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Mar 10, 1:06 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Mar 10, 6:57 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled
To: Completed
Duration in Previous: 56d 4h
⏱️
▶
2 2x Labor Added Mar 10, 8:50 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Nick O'Neill
From: Completed
To: Closed
Duration in Previous: 1h 52m
📄
Status: Ready to Bill by Diane Patton Mar 11, 11:19 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 28m, 0m
⏳ 3.0 business days
🧾
Invoice Created Mar 13, 9:02 PM
Invoice Number: SM-256162

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 38.7 business days (threshold: 2.0 business days)
Exceeded by 36.7 business days

🔗 Related Artifacts

📞
Case 00555166
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Mar 9, 10:30 AM
Created
Dec 31, 10:16 AM
Invoice #
SM-256162

Work Details (11)

Name Type Status Qty Amount Date
WL-03137158 Labor Open 1.5 $0.00 Mar 10, 11:14 AM
WL-03137159 Labor Open 6.5 $0.00 Mar 10, 11:14 AM
WL-03137160 Labor Open 2.5 $0.00 Mar 10, 11:14 AM
WL-03137406 Labor Open 1 $0.00 Mar 10, 12:58 PM
WL-03137436 Labor Open 4 $0.00 Mar 10, 1:06 PM
WL-03137437 Labor Open 2 $0.00 Mar 10, 1:06 PM
WL-03137449 Labor Open 1 $0.00 Mar 10, 1:08 PM
WL-03138165 Labor Open 4.5 $0.00 Mar 10, 6:57 PM
WL-03138166 Labor Open 2.5 $0.00 Mar 10, 6:57 PM
WL-03138358 Labor Open 2.5 $4,185.00 Mar 10, 8:50 PM
WL-03138359 Labor Open 2.5 $75.00 Mar 10, 8:50 PM

Details