Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (62 biz days late)
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Feb 13, 2026
30 business days (counted)
Running total: 30 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 3, 2026
11 business days (counted)
Running total: 41 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 23, 2026
14 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 24, 2026
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Mar 30, 2026
1 business day (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Entered
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 2, 2026
2 business days (counted)
Running total: 63 of ? biz days used
Created: Dec 31, 2025
Completed: Apr 2, 2026
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 31 → Dec 31
Created
▶ Running
0
0
Dec 31 → Feb 13
Ready for Scheduling
▶ Running
30
30
Feb 13 → Mar 3
Assigned
▶ Running
11
41
Mar 3 → Mar 23
Scheduled
▶ Running
14
55
Mar 23 → Mar 24
Tech On Site
▶ Running
1
56
Mar 24 → Mar 25
Tech Off Site
▶ Running
1
57
Mar 25 → Mar 26
Tech On Site
▶ Running
1
58
Mar 26 → Mar 26
Scheduled
▶ Running
0
58
Mar 26 → Mar 27
Tech Off Site
▶ Running
1
59
Mar 27 → Mar 30
Scheduled
▶ Running
1
60
Mar 30 → Mar 30
Entered
▶ Running
0
60
Mar 30 → Mar 31
Assigned
▶ Running
1
61
Mar 31 → Apr 2
Scheduled
▶ Running
2
63
Coordinators Over SLA
Field Work Over SLA
Created: Dec 31, 2025
Due: Mar 31, 2026
Completed: Apr 2, 2026 (1 days late)
⏱️
31.0d in Ready for Scheduling
Longest Stage
🔄
14 transitions
Status Changes
⚠️
57.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1
Mar 22, 2026
Visit 2
Mar 23, 2026
Visit 3
Mar 24, 2026
Visit 4
Mar 25, 2026
Visit 5
Mar 26, 2026
Visit 6
Mar 27, 2026
Visit 7
Apr 1, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00555169
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
948 pcs
https://www.ebiotrack.com/inspection.php?iid=32219
🚨
Primary Delay
31.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
57.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
31.0d
/ 1.0d SLA
Assigned
13.2d
/ 0.5d SLA
Scheduled
20.1d
/ 2.0d SLA
Tech On Site
4.0d
/ 1.0d SLA
Tech Off Site
2.2d
/ 2.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (4)
💬 Chatter (1)
📅 Events (1)
🔒
Internal CSA Notes
3/31 KSmith --- Scheduled for 4/1 with Chris. 9-11am
2/17 KSmith -- Scheduled for 3/23-3/27 with Chris. Shawn is working on another FSE to assist covering this (Bernard)
2/16 KSmith -- Sent email to schedule for 3/23-3/27 (Nick and Duff assisting)
2/13 KSmith -- Sent email to schedule for 3/23-3/27 (Nick and Duff assisting)
2/4 KSmith -- Shawn is working on getting 2 FSEs to cover this inspection (Bernard, Duff)
🔧
Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍
Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️
Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
948 pcs
https://www.ebiotrack.com/inspection.php?iid=32219
📧
Email:RE: [EXTERNAL] Atrius Health - Somerville -- EMSAR Inspection -- WO-01328545
Completed
Mar 3, 2026
From: Maurice_Sheehan@atriushealth.org
To: ksmith@emsar.com, Chris_Houston@AtriusHealth.org
Cc: Fred_Riley@atriushealth.org
Very Good.
Thanks
Moe
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, March 3, 2026 11:01 AM
To: Houston, Chris <Chris_Houston@AtriusHealth.org>
Cc: Sheehan, Maurice <Maurice_Sheehan@atriushealth.org>
Subject: RE: [EXTERNAL] Atrius Health - Somerville -- EMSAR Inspection -- WO-01328545
Thank you Chris. I have it on the schedule for March 23
📧
Email:FW: [EXTERNAL] Atrius Health - Somerville -- EMSAR Inspection -- WO-01328545
Completed
Mar 3, 2026
From: Chris_Houston@AtriusHealth.org
To: ksmith@emsar.com
Cc: Maurice_Sheehan@atriushealth.org
Hi Kourtney,
Somerville is good to go with dates you specified March 23-27th
Chris Houston|Atrius MSO LLC
275 Grove Street|Suite 2-300|Newton, MA 02466
Phone: 617.559.8278 | www.atriushealth.org <https://protect.checkpoint.com/v2/r01/___http://www.atriushealth.org/___.YzJ1OmVtc2FyMTpjOm86NTEwMDM3YmU1YzA1MGU4YmMxMjYwN2UzZjBjOTI1MDE6Nzo2OGZmOmVkMDZlMWU0ODI1YmVmOGMyYzNlYjgx
📧
Email: Re: Atrius Health - Somerville -- EMSAR Annual Inspection -- WO-01328545
Completed
Feb 16, 2026
To: chris_houston@atriushealth.org; maurice_sheehan@vmed.org
CC:
BCC:
Attachment: --none--
Subject: Re: Atrius Health - Somerville -- EMSAR Annual Inspection -- WO-01328545
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Somerville located at 40 Holland?
If not, would you have the contact information of the person I need to speak wi
📧
Email: Atrius Health - Somerville -- EMSAR Inspection -- WO-01328545
Completed
Feb 13, 2026
To: chris_houston@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Atrius Health - Somerville -- EMSAR Inspection -- WO-01328545
Body:
Hi Chris,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Somerville located at 40 Holland?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We r
Mar 30, 2026 4:14pm
@Shawn Rogers @Robert Ingraham
Gentlemen, please provide me justification for sending Jason from Portland to the NE to complete this work order. There is a revenue loss of -4,081.
📅
WO-01328545 - Inspection - DD: 3/31/2026 - - Somerville - Atrius Health - Somerville
Apr 1, 2026 9:00am – 5:00pm
Work Order: WO-01328545
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Somerville
Address: 40 Holland St, Somerville, MA 02144
Manufacturer:
Model #:
Serial #:
Contact Name: Chris Houston
Contact Phone: (978) 232-7003
Contact Email: chris_houston@atriushealth.org
Due Date
Timeline
📞
Case Number:
00555169
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
44d 2h
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
17d 19h
💵
Type:
Expenses
Status:
Open
Qty:
1
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
19d 22h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
0.75, 0.5, 80, 4, 1, 9.5
🚗
⏱️
Type:
Labor
Status:
Open
Qty:
10.5
🚗
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
1d 11h
🔧
From:
Tech Off Site
To:
Tech On Site
Duration in Previous:
12h 46m
📅
🗓️
From:
Tech On Site
To:
Scheduled
Duration in Previous:
1d 0h
🚗
From:
Scheduled
To:
Tech Off Site
Duration in Previous:
10h 5m
⏱️
Type:
Labor
Status:
Open
Qty:
0.5, 1.5, 9.25, 10
🗓️
📅
Scheduled For:
2026-03-23T12:00:00.000+0000, 2026-03-27T15:00:00.000+0000
🚗
Type:
Travel, Expenses
Status:
Open
Qty:
84, 1
⏱️
💵
Type:
Expenses
Status:
Open
Qty:
1
🆕
👷
Technician:
a0h8Y00000HmPmRQAV, Nick O'Neill
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
15h 26m
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
0.5, 6.5, 2
⏱️
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
1d 12h, 0m
🔩
Type:
Parts
Status:
Open
Qty:
4
📄
From:
Closed, Ready to Bill
To:
Ready to Bill, Invoice Pending
Duration in Previous:
15h 44m, 0m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
4m
🧾
Invoice Number:
SM-258147
Bottlenecks
Ready for Scheduling
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Assigned
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business hours
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.5 business hours
Work Details (50)
Name
Type
Status
Qty
Amount
Date
WL-03127949
Expenses
Open
1
$0.00
Mar 3, 1:53 PM
WL-03127947
Expenses
Open
1
$0.00
Mar 3, 1:53 PM
WL-03127948
Expenses
Open
1
$0.00
Mar 3, 1:53 PM
WL-03154908
Labor
Open
0.75
$0.00
Mar 23, 8:40 AM
WL-03154909
Labor
Open
0.5
$0.00
Mar 23, 8:40 AM
WL-03154910
Travel
Open
80
-
Mar 23, 8:40 AM
WL-03154911
Travel
Open
4
-
Mar 23, 8:40 AM
WL-03154906
Labor
Open
1
$0.00
Mar 23, 8:40 AM
WL-03154907
Labor
Open
9.5
$0.00
Mar 23, 8:40 AM
WL-03156281
Travel
Open
4
-
Mar 23, 9:27 PM
WL-03156280
Labor
Open
0.5
$0.00
Mar 23, 9:27 PM
WL-03156282
Expenses
Open
1
$0.00
Mar 23, 9:27 PM
WL-03156283
Expenses
Open
1
$0.00
Mar 23, 9:27 PM
WL-03156284
Expenses
Open
1
$0.00
Mar 23, 9:27 PM
WL-03156285
Expenses
Open
1
$0.00
Mar 23, 9:27 PM
WL-03156286
Expenses
Open
1
$0.00
Mar 23, 9:27 PM
WL-03156287
Labor
Open
10.5
$0.00
Mar 23, 9:29 PM
WL-03157664
Travel
Open
4
-
Mar 24, 7:24 PM
WL-03157660
Labor
Open
0.5
$0.00
Mar 24, 7:24 PM
WL-03157661
Labor
Open
11
$0.00
Mar 24, 7:24 PM
WL-03157662
Labor
Open
0.5
$0.00
Mar 24, 7:24 PM
WL-03157663
Travel
Open
4
-
Mar 24, 7:24 PM
WL-03161595
Labor
Open
0.5
$0.00
Mar 26, 6:43 PM
WL-03161592
Labor
Open
1.5
$0.00
Mar 26, 6:43 PM
WL-03161593
Labor
Open
9.25
$0.00
Mar 26, 6:43 PM
WL-03161594
Labor
Open
0.5
$0.00
Mar 26, 6:43 PM
WL-03161596
Labor
Open
10
$0.00
Mar 26, 6:43 PM
WL-03161597
Labor
Open
0.5
$0.00
Mar 26, 6:43 PM
WL-03162508
Travel
Open
84
-
Mar 27, 11:26 AM
WL-03162510
Expenses
Open
1
$0.00
Mar 27, 11:26 AM
WL-03162511
Expenses
Open
1
$0.00
Mar 27, 11:26 AM
WL-03162512
Expenses
Open
1
$0.00
Mar 27, 11:26 AM
WL-03162513
Expenses
Open
1
$0.00
Mar 27, 11:26 AM
WL-03162514
Expenses
Open
1
$0.00
Mar 27, 11:26 AM
WL-03164493
Labor
Open
0.5
$0.00
Mar 29, 2:44 PM
WL-03164494
Labor
Open
2
$0.00
Mar 29, 2:44 PM
WL-03164495
Labor
Open
1
$0.00
Mar 29, 2:44 PM
WL-03164496
Labor
Open
11.5
$0.00
Mar 29, 2:44 PM
WL-03164497
Labor
Open
2
$0.00
Mar 29, 2:44 PM
WL-03164498
Expenses
Open
1
$0.00
Mar 29, 2:45 PM
WL-03164499
Expenses
Open
1
$0.00
Mar 29, 2:49 PM
WL-03169558
Labor
Open
0.5
$0.00
Apr 1, 7:08 PM
WL-03169559
Labor
Open
6.5
$0.00
Apr 1, 7:08 PM
WL-03169560
Labor
Open
0.5
$0.00
Apr 1, 7:08 PM
WL-03169561
Travel
Open
2
-
Apr 1, 7:08 PM
WL-03169562
Travel
Open
2
-
Apr 1, 7:08 PM
WL-03169696
Labor
Open
1.5
$0.00
Apr 1, 8:28 PM
WL-03169697
Labor
Open
6.5
$12,016.00
Apr 1, 8:28 PM
WL-03169698
Labor
Open
2.5
$75.00
Apr 1, 8:28 PM
WL-03170448
Parts
Open
4
$1,296.00
Apr 2, 12:04 PM