Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (40 biz days late)
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 9, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 6 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 16, 2026
5 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 11 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Jan 16 → Mar 3, 2026
30 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 31, 2025
Completed: Mar 3, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 31 → Dec 31 |
Created |
▶ Running
|
0 |
0 |
| Dec 31 → Jan 9 |
Ready for Scheduling |
▶ Running
|
6 |
6 |
| Jan 9 → Jan 9 |
Assigned |
▶ Running
|
0 |
6 |
| Jan 9 → Jan 16 |
Scheduled |
▶ Running
|
5 |
11 |
| Jan 16 → Jan 16 |
Reschedule |
▶ Running
|
0 |
11 |
| Jan 16 → Mar 3 |
Scheduled |
▶ Running
|
30 |
41 |
Coordinators
43.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Dec 31, 2025
Due: Mar 31, 2026
Completed: Mar 3, 2026 (28 days early)
⏱️
30.4d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
42.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00555172
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
https://www.ebiotrack.com/inspection.php?iid=32224
🚨
Primary Delay
30.4 days stuck in "Scheduled"
⏱️
Total Delay
42.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
7.0d
/ 1.0d SLA
Scheduled
36.0d
/ 2.0d SLA
Reschedule
0.0d
/ 2.0d SLA
Billing Review
3.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/9/26 DPatton - Does this WO need to be cancelled? ( Infusion pumps no longer at this location).
3/3 DC Closing work order, Infusion pumps no longer at this location. Time and labor are on the Semi annual cal work order
1/9 KSmith -- Scheduled for 3/3 with Michelle. 8-10am on WO-01328551
1/9 KSmith -- Scheduled for 1/16 with Michelle on WO-01317025
🔧
Work Performed
3/3 DC Closing work order, Infusion pumps no longer at this location. Time and labor are on the Semi annual cal work order
🔍
Technician Findings
3/3 DC Closing work order, Infusion pumps no longer at this location. Time and labor are on the Semi annual cal work order
⚠️
Problem Description
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
https://www.ebiotrack.com/inspection.php?iid=32224
Timeline
📞
Case Number:
00555172
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
9d 3h, 0m
📅
Scheduled For:
2026-01-16T20:00:00.000+0000
🔄
📅
Scheduled For:
2026-03-03T14:00:00.000+0000
🗓️
From:
Reschedule
To:
Scheduled
Duration in Previous:
1m
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
46d 1h, 0m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
5d 15h
🚫
From:
Billing Review
To:
Canceled
Duration in Previous:
2d 4h
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Scheduled
Duration: 30.4 business days (threshold: 2.0 business days)
Exceeded by 28.4 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days