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WO-01328551 ↗ ServiceMax

Atrius Health • Calibration • PSM

📍 Atrius PMG Bourne — 2 Technology Park Drive, Bourne MA, 02532

Dec 31, 2025 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (40 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 9, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 6 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 24, 2026
30 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 36 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 3, 2026
5 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 31, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 9 Ready for Scheduling ▶ Running 6 6
Jan 9 → Jan 9 Assigned ▶ Running 0 6
Jan 9 → Feb 24 Scheduled ▶ Running 30 36
Feb 24 → Feb 24 Entered ▶ Running 0 36
Feb 24 → Feb 24 Assigned ▶ Running 0 36
Feb 24 → Mar 3 Scheduled ▶ Running 5 41
Dispatch 0.0d
Coordinators 43.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.6 days
Over SLA
Created: Dec 31, 2025 Due: Mar 31, 2026 Completed: Mar 3, 2026 (28 days early)
📅
42.0 days Total Age
⏱️
30.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555171
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S 80 pcs https://www.ebiotrack.com/inspection.php?iid=32223
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andrew Coleman
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328551 (current) Invoiced
Calibration • David Cavaco
Created: Dec 31, 2025 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 228 days old
🚨
Primary Delay 30.4 days stuck in "Scheduled"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
36.4d / 2.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/9 KSmith -- Scheduled for 3/3 with Michelle. 8-10am

1/9 KSmith -- Sent email to schedule for 3/3

🔧 Work Performed
Inspection: Semi-Annual Equipment Calibration Service
🔍 Technician Findings
Inspection: Semi-Annual Equipment Calibration Service
⚠️ Problem Description
Inspection: Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S 80 pcs https://www.ebiotrack.com/inspection.php?iid=32223

Timeline

📞
Case Linked Dec 31, 12:01 AM
Case Number: 00555171
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 10:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Jan 9, 2:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9d 3h
🗓️
▶
2 Status: Scheduled Jan 9, 3:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T14:00:00.000+0000
🚨 31.0 business days
🆕
▶
3 Status: Entered Feb 24, 9:31 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 2x Labor Added Mar 3, 5:21 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 10:24 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 17h, 0m
🚨 57.0 business days
🧾
Invoice Created May 26, 9:25 AM
Invoice Number: SM-255841

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 30.4 business days (threshold: 2.0 business days)
Exceeded by 28.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00555171
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
Edge
Technician
David Cavaco
Scheduled
Mar 3, 9:00 AM
Created
Dec 31, 10:37 AM
Invoice #
SM-255841

Work Details (2)

Name Type Status Qty Amount Date
WL-03128501 Labor Open 1.5 $75.00 Mar 3, 5:21 PM
WL-03128502 Labor Open 5.5 $1,890.00 Mar 3, 5:21 PM

Details