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WO-01328553 ↗ ServiceMax

BLUE GRASS TRANSPORTATION • Preventive Maintenance • PSM

📍 Blue Grass Transportation - Franklin County — 111 PROFESSIONAL COURT, Frankfort KY, 40611

Dec 31, 2025 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (49 biz days late)
Active: 50 biz days
🕐 Clock stopped: Invoiced (Mar 16, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Dec 31 → Feb 10, 2026
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 29 of ? biz days used
21d
▶ Clock Running
Status: 05-Tech-Off-Site
Feb 12 → Mar 16, 2026
21 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 31, 2025 Invoiced: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0
Dec 31 → Feb 10 Assigned ▶ Running 27 27
Feb 10 → Feb 12 Scheduled ▶ Running 2 29
Feb 12 → Mar 16 05-Tech-Off-Site ▶ Running 21 50
Dispatch 0.0d
Coordinators 31.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.2 days
Over SLA
Created: Dec 31, 2025 Due: Mar 31, 2026 Completed: Mar 16, 2026 (15 days early)
📅
51.0 days Total Age
⏱️
27.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
29.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
49 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 11, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 13, 2026
Visit 4 Mar 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555185
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 104 pcs https://www.ebiotrack.com/inspection.php?iid=32237
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Styles
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328553 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Dec 31, 2025 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 27.9 days stuck in "Assigned"
⏱️
Total Delay 29.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
27.9d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
05-Tech-Off-Site
32.0d
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Braun - Millennium 2 Series Lift Serial #: 19120400137 - Asset ID: 13254837 Braun - Millennium 2 Series Lift Serial #: CA-06246 - Asset ID: 13166974 Braun - Millennium 2 Series Lift Serial #: DA-10826 - Asset ID: 13249034 Braun - NCL Century 2 Series Lift Serial #: 24011510884 - Asset ID: 13254838 Braun - Millennium 2 Series Lift Serial #: 22071309014 - Asset ID: 1329028 Braun - NCL Century Series Lift Serial #: 19010701468 - Asset ID: 13249051 Braun - NCL Century 2 Series Lift Serial #: 18121101420 - Asset ID: 13249021 Braun - Millennium 2 Series Lift Serial #: 19021801291 - Asset ID: 13166977 Braun - NCL Century Series Lift Serial #: 18100900042 - Asset ID: 13245843 Braun - Millennium 2 Series Lift Serial #: 18100900044 - Asset ID: 13249024 Braun - NL Millennium Series Lift Serial #: 16060701189 - Asset ID: 13249027 Braun - NL Millennium Series Lift Serial #: 16060701180 - Asset ID: 13166978 Braun - Millennium 2 Series Lift Serial #: 17062200506 - Asset ID: 13249048 Braun - NL Millennium Series Lift Serial #: 15042800147 - Asset ID: 13335707 Braun - Millennium 2 Series Lift Serial #: DA-01632 - Asset ID: 13249042 Braun - Millennium 2 Series Lift Serial #: 24011610910 - Asset ID: 13249019 Braun - Millennium 2 Series Lift Serial #: 18121101426 - Asset ID: 13167029 Braun - Millennium 2 Series Lift Serial #: 15110900657 - Asset ID: 13249036 Braun - Millennium 2 Series Lift Serial #: 15101600589 - Asset ID: 13167022 Braun - Millennium 2 Series Lift Serial #: 17062200507 - Asset ID: 13254804 Braun - Millennium 2 Series Lift Serial #: 17062200519 - Asset ID: 13254805 Braun - Millennium 2 Series Lift Serial #: 17041900448 - Asset ID: 13167021 Braun - NL Millennium Series Lift Serial #: 15082100478 - Asset ID: 13335910
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 104 pcs https://www.ebiotrack.com/inspection.php?iid=32237

Timeline

📞
Case Linked Dec 31, 12:02 AM
Case Number: 00555185
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 10:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 31, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 51m
🚨 28.0 business days
🗓️
▶
2 Status: Scheduled Feb 10, 3:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-11T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 11x Labor Added Feb 11, 10:12 PM
11x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 1d 7h
🚨 13.2 business days
⏱️
14x Labor Added Mar 3, 8:52 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 0.75, 0.5, 3, 112, 33, 0.58333333333333, 0.41666666666667, 0.66666666666667, 2.3333333333333, 132
⚠️ 8.4 business days
🚗
15x Travel Added Mar 13, 9:37 PM
Type: Travel, Labor
Status: Open
Qty: 121, 0.66666666666667, 0.75, 0.91694444444444, 0.83333333333333, 45, 2.75, 3.25, 132
⏳ 1.3 business days
🔄
▶
2 Status: Reschedule Mar 16, 11:37 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-16T16:00:00.000+0000
⏱️
▶
2 9x Labor Added Mar 16, 10:00 PM
9x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 10h 23m
🚨 10.2 business days
🏁
Status: Closed by Ben Saur Mar 30, 12:37 PM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 13d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 1, 11:28 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
🚨 87.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258029

Bottlenecks

Assigned
Duration: 27.9 business days (threshold: 4.0 business hours)
Exceeded by 27.4 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00555185
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Scott R Roberts
Scheduled
Mar 16, 12:00 PM
Created
Dec 31, 10:51 AM
Invoice #
SM-258029

Work Details (49)

Name Type Status Qty Amount Date
WL-03102264 Labor Open 0.58333333333333 $0.00 Feb 11, 10:12 PM
WL-03102265 Labor Open 0.5 $0.00 Feb 11, 10:12 PM
WL-03102266 Labor Open 0.5 $0.00 Feb 11, 10:12 PM
WL-03102267 Labor Open 0.5 $0.00 Feb 11, 10:12 PM
WL-03102268 Labor Open 0.75027777777778 $0.00 Feb 11, 10:12 PM
WL-03102269 Labor Open 0.5 $0.00 Feb 11, 10:12 PM
WL-03102270 Labor Open 3 $0.00 Feb 11, 10:12 PM
WL-03102271 Travel Open 167 $0.00 Feb 11, 10:12 PM
WL-03102272 Parts Open 1 $8.51 Feb 11, 10:12 PM
WL-03102273 Parts Open 2 $8.51 Feb 11, 10:12 PM
WL-03102274 Parts Open 1 $33.75 Feb 11, 10:12 PM
WL-03128972 Labor Open 0.75 $0.00 Mar 3, 8:52 PM
WL-03128966 Labor Open 0.5 $0.00 Mar 3, 8:52 PM
WL-03128967 Labor Open 3 $0.00 Mar 3, 8:52 PM
WL-03128968 Travel Open 112 $0.00 Mar 3, 8:52 PM
WL-03128969 Labor Open 1 $0.00 Mar 3, 8:52 PM
WL-03128970 Travel Open 33 $0.00 Mar 3, 8:52 PM
WL-03128971 Labor Open 0.75 $0.00 Mar 3, 8:52 PM
WL-03128973 Labor Open 0.58333333333333 $0.00 Mar 3, 8:52 PM
WL-03128974 Labor Open 0.41666666666667 $0.00 Mar 3, 8:52 PM
WL-03128975 Travel Open 5 $0.00 Mar 3, 8:52 PM
WL-03128976 Labor Open 0.66666666666667 $0.00 Mar 3, 8:52 PM
WL-03128977 Labor Open 2.3333333333333 $0.00 Mar 3, 8:52 PM
WL-03128978 Travel Open 132 $0.00 Mar 3, 8:52 PM
WL-03128979 Parts Open 2 $8.51 Mar 3, 8:52 PM
WL-03144419 Travel Open 121 $0.00 Mar 13, 9:37 PM
WL-03144420 Labor Open 0.66666666666667 $0.00 Mar 13, 9:37 PM
WL-03144421 Labor Open 0.75 $0.00 Mar 13, 9:37 PM
WL-03144422 Labor Open 0.66666666666667 $0.00 Mar 13, 9:37 PM
WL-03144423 Labor Open 0.66666666666667 $0.00 Mar 13, 9:37 PM
WL-03144424 Labor Open 0.91694444444444 $0.00 Mar 13, 9:37 PM
WL-03144425 Labor Open 0.83333333333333 $0.00 Mar 13, 9:37 PM
WL-03144426 Travel Open 45 $0.00 Mar 13, 9:37 PM
WL-03144427 Labor Open 0.66666666666667 $0.00 Mar 13, 9:37 PM
WL-03144428 Labor Open 0.66666666666667 $0.00 Mar 13, 9:37 PM
WL-03144429 Labor Open 0.66666666666667 $0.00 Mar 13, 9:37 PM
WL-03144430 Labor Open 0.75 $0.00 Mar 13, 9:37 PM
WL-03144431 Labor Open 2.75 $0.00 Mar 13, 9:37 PM
WL-03144418 Labor Open 3.25 $0.00 Mar 13, 9:37 PM
WL-03144432 Travel Open 132 $0.00 Mar 13, 9:37 PM
WL-03146720 Labor Open 2.6666666666667 $0.00 Mar 16, 10:00 PM
WL-03146713 Labor Open 2.5 $0.00 Mar 16, 10:00 PM
WL-03146714 Travel Open 132 $0.00 Mar 16, 10:00 PM
WL-03146715 Labor Open 0.75 $0.00 Mar 16, 10:00 PM
WL-03146716 Labor Open 0.75 $0.00 Mar 16, 10:00 PM
WL-03146717 Labor Open 0.66666666666667 $0.00 Mar 16, 10:00 PM
WL-03146718 Travel Open 17 $0.00 Mar 16, 10:00 PM
WL-03146719 Labor Open 0.66666666666667 $0.00 Mar 16, 10:00 PM
WL-03146721 Travel Open 151 $0.00 Mar 16, 10:00 PM

Details