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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328557 ↗ ServiceMax

NaphCare • Depot • PSM

📍 Naphcare - SARASOTA COUNTY JAIL - 5089 — 2020 Main Street, Sarasota FL, 34237

Dec 31, 2025 → Jul 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (138 biz days late)
Active: 139 biz days
🕐 Clock stopped: Canceled (Jul 22, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 31 → Jan 5, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 5, 2026
0 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Jan 5 → Jan 14, 2026
7 business days (counted)
Running total: 9 of ? biz days used
34d
▶ Clock Running
Status: On Hold
Jan 14 → Mar 5, 2026
34 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 44 of ? biz days used
Created: Dec 31, 2025 Canceled: Jul 22, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 5 Assigned ▶ Running 2 2
Jan 5 → Jan 5 Awaiting Parts ⏸ Paused 0 —
Jan 5 → Jan 14 Reschedule ▶ Running 7 9
Jan 14 → Mar 5 On Hold ▶ Running 34 43
Mar 5 → Mar 6 Reschedule ▶ Running 1 44
Dispatch 0.0d
Material Management 0.7d
Holding 34.6d (excluded)
Coordinators 11.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.7 days
Holding (excluded from total)
34.6 days
Coordinators
11.7 days
Over SLA
Created: Dec 31, 2025 Due: Jan 30, 2026 Completed: Jul 22, 2026 (172 days late)
📅
140.0 days Total Age
⏱️
34.6d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
8.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553401
HCP L2 Review
Closed
Q-00031788 DEPOT Repair Model: Welch Allyn - 42NTB Model Type: Vital Signs Monitor Asset ID: 201816018 Throwing error code CO5 code every time they try to take a BP Needs internal battery replaced to hold memory settings - recalibration - repair - depot pm 2 hr labor 3x shipping @30 1x- 4200-84
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Dianah Resnick
Owner
Shelby Robinson
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01328557 (current) Canceled
Depot • Ryan Schwochow
Created: Dec 31, 2025
At Risk - Monitor Closely
Canceled • 228 days old
🚨
Primary Delay 34.6 days stuck in "On Hold"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Awaiting Parts
0.7d / 3.0d SLA
Reschedule
8.7d / 2.0d SLA
On Hold
34.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

01/14/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
12 x 12 x 12" Corrugated Boxes Outbound 1Z01E3E70398345232 - Delivered 1/7/2026 Return 1Z01E3E79095019641 - Shipper created a label, UPS has not received the package yet.+ ______ Good afternoon, I have stated before this machine will not be coming to you, please disregard any work orders for this machine and thank you. Dianah Resnick
🔍 Technician Findings
sent boxes to site
⚠️ Problem Description
Q-00031788 DEPOT Repair Model: Welch Allyn - 42NTB Model Type: Vital Signs Monitor Asset ID: 201816018 Throwing error code CO5 code every time they try to take a BP Needs internal battery replaced to hold memory settings - recalibration - repair - depot pm http://ebiotrack.com/workorder.php?wo=70626 https://www.ebiotrack.com/workorder.php?wo=70629

Timeline

📞
Case Linked Dec 22, 8:48 AM
Case Number: 00553401
Subject: HCP L2 Review
Status: Closed
⚠️ 7.0 business days
📋
Work Order Created Dec 31, 11:05 AM
Work Order: WO-01328557
Type: Depot
Priority: PSM
👷
▶
2 Status: Assigned Dec 31, 11:17 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Shelby Robinson
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
⏳ 3.0 business days
📦
▶
2 Parts Requested Jan 5, 8:22 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 4d 21h
🔩
▶
2 2x Parts Added Jan 5, 1:36 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5h 13m
⚠️ 8.0 business days
⏸️
Status: On Hold by Ryan Schwochow Jan 14, 2:04 PM
From: Reschedule
To: On Hold
Duration in Previous: 9d 0h
🚨 35.0 business days
🔄
Status: Reschedule by Mark Joseph Mar 5, 6:29 PM
From: On Hold
To: Reschedule
Duration in Previous: 50d 4h
🚫
Status: Canceled by Ryan Schwochow Mar 6, 3:35 PM
From: Reschedule
To: Canceled
Duration in Previous: 21h 5m

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Reschedule
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

📞
Case 00553401
Closed
📦
Parts Order 00087615
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Dec 31, 11:05 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03053637 Parts Open 1 - Jan 5, 1:36 PM
WL-03053638 Expenses Open 1 - Jan 5, 1:36 PM

Details