Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (41 biz days late)
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Dec 31 → Feb 17, 2026
31 business days (counted)
Running total: 31 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 3, 2026
10 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Closed
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 31, 2025
Completed: Mar 4, 2026
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 31 → Dec 31 |
Created |
▶ Running
|
0 |
0 |
| Dec 31 → Dec 31 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Dec 31 → Feb 17 |
Assigned |
▶ Running
|
31 |
31 |
| Feb 17 → Mar 3 |
Scheduled |
▶ Running
|
10 |
41 |
| Mar 3 → Mar 4 |
Tech On Site |
▶ Running
|
1 |
42 |
| Mar 4 → Mar 4 |
Completed |
▶ Running
|
0 |
42 |
| Mar 4 → Mar 4 |
Closed |
▶ Running
|
0 |
42 |
| Mar 4 → Mar 4 |
Reschedule |
▶ Running
|
0 |
42 |
Coordinators
43.0 days
Over SLA
Created: Dec 31, 2025
Due: Mar 31, 2026
Completed: Mar 4, 2026 (27 days early)
⏱️
31.9d in Assigned
Longest Stage
🔄
10 transitions
Status Changes
⚠️
42.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00555181
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
21 Pcs
https://www.ebiotrack.com/inspection.php?iid=32233
🚨
Primary Delay
31.9 days stuck in "Assigned"
⏱️
Total Delay
42.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Assigned
31.9d
/ 0.5d SLA
Scheduled
11.0d
/ 2.0d SLA
Tech On Site
0.9d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Performed annual inspection.
Replaced bulb in scope.
🔍
Technician Findings
All unit working upon arrival.
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
21 Pcs
https://www.ebiotrack.com/inspection.php?iid=32233
Timeline
📞
Case Number:
00555181
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
2m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
34m
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
47d 21h
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
14d 4h
✔️
⏱️
Type:
Labor, Travel, Expenses
Status:
Open
Qty:
0.63333333333333, 2.7, 2.3666666666667, 147, 27
🏁
From:
Completed
To:
Closed
Duration in Previous:
4m
🔄
🔩
Type:
Parts
Status:
Open
Qty:
1
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-255856
Bottlenecks
Assigned
Duration: 31.9 business days (threshold: 4.0 business hours)
Exceeded by 31.4 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Work Details (7)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03128957 |
Labor |
Open |
0.63333333333333 |
$0.00 |
Mar 3, 8:50 PM |
| WL-03128958 |
Labor |
Open |
2.7 |
$1,495.00 |
Mar 3, 8:50 PM |
| WL-03128959 |
Labor |
Open |
2.3666666666667 |
$0.00 |
Mar 3, 8:50 PM |
| WL-03128960 |
Travel |
Open |
147 |
- |
Mar 3, 8:50 PM |
| WL-03128961 |
Travel |
Open |
27 |
- |
Mar 3, 8:50 PM |
| WL-03128962 |
Expenses |
Open |
1 |
$0.00 |
Mar 3, 8:50 PM |
| WL-03129294 |
Parts |
Open |
1 |
$98.21 |
Mar 4, 9:37 AM |