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WO-01328565 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Union Correctional Institution — 7819 NW 228th St, Raiford FL, 32026

Dec 31, 2025 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (60 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Feb 26, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 40 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 31, 2026
21 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 31, 2025 Completed: Mar 31, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Feb 26 Ready for Scheduling ▶ Running 38 38
Feb 26 → Feb 27 Assigned ▶ Running 1 39
Feb 27 → Feb 27 Scheduled ▶ Running 0 39
Feb 27 → Mar 2 Reschedule ▶ Running 1 40
Mar 2 → Mar 31 Scheduled ▶ Running 21 61
Dispatch 0.0d
Coordinators 63.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.7 days
Over SLA
Billing
0.0 days
Created: Dec 31, 2025 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
61.9 days Total Age
⏱️
38.9d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
58.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555183
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 41 Pcs https://www.ebiotrack.com/inspection.php?iid=32235
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mikaela Trowell
Owner
Kimberly Hardison
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328565 (current) Invoiced
Inspection • Yves Dessin
Created: Dec 31, 2025 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 228 days old
🚨
Primary Delay 38.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 58.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
38.9d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
21.7d / 2.0d SLA
Reschedule
1.6d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/2/26 AJinerson - Received email back from POC Mikaela confirming tech visit for Tuesday, 3/31 with eta between 9am-11am

(tech will need overnight before to visit in AM).

POC onsite:

Arrival instructions:


2/27/26 AJinerson - Sent email back to POC asking if Tuesday, 3/31 would work.


2/27/26 AJinerson - Received email back from POC Mikaela requesting to push this service visit out to week of March 30, 2026.


2/27/26 AJinerson - Received email back from POC Mikaela stating they need to reschedule service and push this out a few weeks. Sent email back offering week of 3/16 - 3/20.


2/27/26 AJinerson - Received email back from POC Mikaela confirming tech visit for 3/3 between 9am-11am.

Sent email back providing list of tools/equip. tech will need to bring and asked for any further info needed for this visit.


2/26/26 AJinerson - Sent email to Mikaela offering tech visit on Tues. 3/3.


2/26/26 AJinerson - Called Mikaela to schedule tech visit. No answer, left VM regarding scheduling service. 

🔧 Work Performed
Inspected and calibration verified 49 devices All 49 devices passed Returned all back to service
🔍 Technician Findings
Arrived at site Met with poc
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 41 Pcs https://www.ebiotrack.com/inspection.php?iid=32235

Timeline

📞
Case Linked Dec 31, 12:02 AM
Case Number: 00555183
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 39.0 business days
👷
▶
2 Technician Assigned Feb 26, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57d 3h
🗓️
▶
2 Status: Scheduled Feb 27, 10:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-03T14:00:00.000+0000
🔄
Status: Reschedule by Abby Jinerson Feb 27, 2:25 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3h 32m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 2, 5:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-31T13:00:00.000+0000
🚨 21.8 business days
⏱️
6x Labor Added Mar 31, 10:14 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 7.5, 1, 360, 45
⏱️
▶
2 3x Labor Added Mar 31, 2:13 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 28d 19h, 0m
📄
▶
2 Status: Ready to Bill Apr 1, 12:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Apr 5, 10:12 PM
Invoice Number: SM-258053

Bottlenecks

Ready for Scheduling
Duration: 38.9 business days (threshold: 1.0 business days)
Exceeded by 37.9 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 21.2 business days (threshold: 2.0 business days)
Exceeded by 19.2 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

📞
Case 00555183
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Mar 31, 9:00 AM
Created
Dec 31, 11:42 AM
Invoice #
SM-258053

Work Details (9)

Name Type Status Qty Amount Date
WL-03166581 Labor Open 7.5 $0.00 Mar 31, 10:14 AM
WL-03166582 Labor Open 1 $0.00 Mar 31, 10:14 AM
WL-03166583 Travel Open 360 - Mar 31, 10:14 AM
WL-03166584 Travel Open 45 - Mar 31, 10:14 AM
WL-03166585 Expenses Open 1 $0.00 Mar 31, 10:14 AM
WL-03166586 Expenses Open 1 $0.00 Mar 31, 10:14 AM
WL-03167066 Labor Open 6 $1,495.00 Mar 31, 2:13 PM
WL-03167067 Labor Open 1 $0.00 Mar 31, 2:13 PM
WL-03167068 Travel Open 45 - Mar 31, 2:13 PM

Details