Q-00031790
Follow up to WO-01325196
Unit needs to go to emsar depot for repair
Model: Burdick - 8300
Model Type: EKG
asset 13285751
2 hr labor
3x shipping @30
1x- 721328
1x 715006
https://www.ebiotrack.com/workorder.php?wo=70627
24 x 18 x 12" Corrugated Box
Outbound 1Z01E3E70392080298
Delivered 1/9/2026
Return 1Z01E3E79092232906
_______________________
Site asked for new box and labels - shipment lost at site -
Outbound 1Z01E3E70399927432
Est Delivery - 1/27/2026
Return ; 1Z01E3E79093144090
_______________________________
The Burdick 8300 ECG has been discontinued by the original manufacturer, and due to its age and the evolution of newer ECG technologies, it is no longer supported under standard OEM service programs. As a result, the following conditions apply:
Manufacturing Status: Discontinued
OEM Service Support: No longer available or limited
Parts Availability: Limited and diminishing; primarily sourced through secondary markets
Software/Firmware Updates: No longer supported
Regulatory/Compliance Considerations: Continued use may present challenges for maintaining compliance with current standards due to lack of OEM support
Based on these factors, the Burdick 8300 is considered obsolete equipment and is not recommended for continued long-term clinical use. Healthcare facilities are advised to develop a replacement plan and transition to currently supported ECG systems to ensure patient safety, serviceability, and regulatory compliance.
This determination is based on industry standards for medical device lifecycle management, product age, and current support availability.
Shipping unit back unrepaired
🔍Technician Findings
Found that the printer latch is broken - plastic snapped needs replaced -
⚠️Problem Description
Q-00031790
Follow up to WO-01325196
Unit needs to go to emsar depot for repair
Model: Burdick - 8300
Model Type: EKG
asset 13285751
https://www.ebiotrack.com/workorder.php?wo=70631
📧
Email: EMSAR Depot - Unable to Repair -
Completed Apr 15, 2026
To: paul.miranda@caremore.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR Depot - Unable to Repair -
Body:
Hello,
I hope this message finds you well.
Thank you for reaching out to us regarding the repair of your device. After careful investigation, we regret to inform you that we are unable to provide repair services for this specific model.
ATTN: Paul Miranda
Location: Carelon - Downtown LA
Address: 2200 W. 3rd St. Ste 100
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 25, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 18, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 11, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 4, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 25, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79093144090.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01328566
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and a prepaid return label to your
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 18, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 11, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 4, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 28, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01328566 Location: Carelon - Downtown LA Address: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057 Device: Q-00031790
Follow up to WO-01325196
Unit need
To: paul.miranda@caremore.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79093144090.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01328566
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and a prepa
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: paul.miranda@caremore.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328566Location: Carelon - Downtown LAAddress: 2200 W. 3rd St. Ste 100 Los Angeles, CA 90057Device: Problem Description: Q-00031790
Follow up to WO-01325196
Unit needs to go to ems
To: paul.miranda@caremore.com
CC: vendorsupport@caremore.com
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79092232906.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01328566
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, pack
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01328566
Completed Jan 5, 2026
To: paul.miranda@caremore.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01328566
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping
Timeline
📞
Case Linked Dec 22, 3:37 PM
Case Number:00553629
Subject:Follow up to WO-01325196
Status:Closed
⚠️7.0 business days
📋
▶
3
Work Order Created Dec 31, 11:46 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Shelby Robinson
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
⏳3.0 business days
📦
▶
2
Parts Requested Jan 5, 8:27 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:4d 20h
🔩
▶
2
2x Parts Added Jan 5, 1:47 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:5h 19m
🚨12.0 business days
⏸️
Status: On Hold by Ryan SchwochowJan 21, 10:47 AM
From:Reschedule
To:On Hold
Duration in Previous:15d 20h
📦
▶
2
Parts Requested Jan 21, 12:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:On Hold
To:Awaiting Parts
Duration in Previous:1h 42m
⏳2.0 business days
🔄
Status: Reschedule by Melissa BarrettJan 22, 1:19 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 0h
⏳3.0 business days
⏸️
Status: On Hold by Ryan SchwochowJan 26, 10:45 AM
From:Reschedule
To:On Hold
Duration in Previous:3d 21h
🚨57.0 business days
⏱️
▶
4
Labor Added Apr 15, 1:45 PM
Labor Added → Status: Completed → Parts Requested → Status: Awaiting Parts
✔️
Status: Completed by Ryan Schwochow
From:On Hold
To:Completed
Duration in Previous:79d 2h
📦
Parts Requested
Order:00094602
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Completed
To:Awaiting Parts
Duration in Previous:1m
💵
▶
2
Expenses Added Apr 15, 2:30 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:43m
⏳4.0 business days
🏁
Status: Closed by Ryan SchwochowApr 20, 10:28 AM
From:Reschedule
To:Closed
Duration in Previous:4d 19h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Apr 21, 1:39 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨64.0 business days
🧾
Invoice Created Jul 22, 11:22 AM
Invoice Number:SM-259743
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Reschedule
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Reschedule
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business hours
Reschedule
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)