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WO-01328567 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell - Tusculum — 4901 Nolensville Pike , TN 37211, Nashville TN, 37211

Dec 31, 2025 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Jan 2 → Feb 17, 2026
30 business days (counted)
Running total: 31 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 1
Jan 2 → Feb 17 Assigned ▶ Running 30 31
Feb 17 → Feb 23 Scheduled ▶ Running 4 35
Feb 23 → Feb 23 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Coordinators 36.8d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.8 days
Over SLA
Field Work
0.4 days
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 23, 2026 (4 days early)
📅
35.9 days Total Age
⏱️
30.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555209
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 33 pcs https://www.ebiotrack.com/inspection.php?iid=32246
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jake Sherman
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328567 (current) Invoiced
Inspection • James Duff
Created: Dec 31, 2025 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 30.4 days stuck in "Assigned"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
30.4d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17 MOwens Cody replied back that Mon. 2/23 with arrival between 8-9am works for the inspection visit.

2/17 MOwens Sent email to Cody Bartone requesting to schedule the inspection on next Mon. 2/23.

🔧 Work Performed
02/23/2026 - JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of equipment inspected is . Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
02/23/2026 - JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 33 pcs https://www.ebiotrack.com/inspection.php?iid=32246

Timeline

📞
Case Linked Dec 31, 6:01 AM
Case Number: 00555209
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 11:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 2, 3:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 3h
🚨 31.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 2:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-23T13:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by James Duff Feb 23, 9:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 18h
⏱️
4x Labor Added Feb 23, 1:13 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 0.5, 30
🚗
▶
2 Travel Added Feb 23, 1:21 PM
Travel Added → Status: Completed
✔️
Status: Completed by James Duff
From: Tech On Site
To: Completed
Duration in Previous: 3h 26m
🏁
Status: Closed by James Duff Feb 23, 1:27 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 9:37 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 20h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 27, 6:38 PM
Invoice Number: SM-254937

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Assigned
Duration: 30.4 business days (threshold: 4.0 business hours)
Exceeded by 29.9 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00555209
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Feb 23, 8:30 AM
Created
Dec 31, 11:47 AM
Invoice #
SM-254937

Work Details (5)

Name Type Status Qty Amount Date
WL-03116213 Labor Open 1 $0.00 Feb 23, 1:13 PM
WL-03116214 Labor Open 3 $1,292.00 Feb 23, 1:13 PM
WL-03116215 Labor Open 0.5 $0.00 Feb 23, 1:13 PM
WL-03116216 Travel Open 30 - Feb 23, 1:13 PM
WL-03116219 Travel Open 10 - Feb 23, 1:21 PM

Details