Q-00031792
EKG, when all the leads are connecting and they are attached, it keeps saying artifacts, they have tried multiple leads
Welch Allyn - CP150
Asset ID#: 13246701
S/N: (21)100001480425
This unit will need to be shipped to our depot for services to be completed
2 hr labor
3x shipping @30
1x- 721328
1x 715006
https://www.ebiotrack.com/workorder.php?wo=70628
Total Delay166.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.9d / 0.5d SLA
Awaiting Parts
0.7d / 3.0d SLA
Reschedule
2.6d / 2.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
8.3d / 1.0d SLA
Billing Review
156.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/21/26 DPatton - Can we bill for this? $48.23. (sent box to site; customer wanted field repair) - Boxes and Freight is the only thing billing on this WO.
1/7/26 SReich - Created case 00556912 for follow up.
1/7-RS: Customer called and did not want depot service - please pass to field tech
🔧Work Performed
Margot Decayatano called and said she does not want to send unit in - needs field tech
🔍Technician Findings
quote provided and box/ packing material and return label sent to site
⚠️Problem Description
Q-00031792
EKG, when all the leads are connecting and they are attached, it keeps saying artifacts, they have tried multiple leads
Welch Allyn - CP150
Asset ID#: 13246701
S/N: (21)100001480425
This unit will need to be shipped to our depot for services to be completed
https://www.ebiotrack.com/workorder.php?wo=70632
📧
Email:Re: [EXT] EMSAR - Sending your device in for Depot Repair - WO-01328568
Completed Jan 8, 2026
From: ryan.schwochow@emsar.com
To: CHanley@Wellpath.us, depotsupport@emsar.com, dnakoff@emsar.com
Cc: aperry@emsar.com, Procurement@Wellpath.us
@Dispatch Dept @Dylan Nakoff - FYI needing a for follow up - need a field tech @Cory Hanley requestedThe CP150 maybe under Warranty with Welch Allyn but the issue we believe is with the cables, which are considered accessories and those would not under the MFG warranty. I am closing out the Depot's WO-01328568 and seeing if @dispatch can get a fie
📋
Outbound to +17703073080
Completed Jan 7, 2026
does not want depot service
📋
Inbound from +17703073080
Completed Jan 7, 2026
Customer wanted a technician dispatched for this repair, WO is set up as Depot, sent to Depot Ryan.
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01328568
Completed Jan 5, 2026
To: chanley@wellpath.us
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01328568
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping addres
Timeline
📞
Case Linked Dec 23, 4:01 PM
Case Number:00553984
Subject:HCP L2 Review
Status:Closed
⚠️6.0 business days
📋
▶
3
Work Order Created Dec 31, 11:50 AM
Work Order Created → Status: Assigned → Technician Assigned