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WO-01328570 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Santa Rosa CI — 5850 East Milton Rd, Milton FL, 32583

Dec 31, 2025 → Jun 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (119 biz days late)
Active: 120 biz days
🕐 Clock stopped: Completed (Jun 24, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
97d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → May 20, 2026
97 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Assigned
May 20 → May 29, 2026
6 business days (counted)
Running total: 103 of ? biz days used
▶ Clock Running
Status: Scheduled
May 29 → May 29, 2026
0 business days (counted)
Running total: 103 of ? biz days used
▶ Clock Running
Status: Entered
May 29 → May 29, 2026
0 business days (counted)
Running total: 103 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 29 → May 29, 2026
0 business days (counted)
Running total: 103 of ? biz days used
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 103 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
May 29 → Jun 23, 2026
16 business days (counted)
Running total: 119 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 23 → Jun 24, 2026
1 business day (counted)
Running total: 120 of ? biz days used
Created: Dec 31, 2025 Completed: Jun 24, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → May 20 Ready for Scheduling ▶ Running 97 97
May 20 → May 29 Assigned ▶ Running 6 103
May 29 → May 29 Scheduled ▶ Running 0 103
May 29 → May 29 Entered ▶ Running 0 103
May 29 → May 29 Ready for Scheduling ▶ Running 0 103
May 29 → May 29 Assigned ▶ Running 0 103
May 29 → Jun 23 Scheduled ▶ Running 16 119
Jun 23 → Jun 24 Tech On Site ▶ Running 1 120
Dispatch 0.4d
Coordinators 120.9d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.4 days
Coordinators
120.9 days
Over SLA
Field Work
0.7 days
Created: Dec 31, 2025 Due: May 31, 2026 Completed: Jun 24, 2026 (23 days late)
📅
120.4 days Total Age
⏱️
97.4d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
118.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 22, 2026
Visit 2 Jun 23, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555184
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 81 Pcs https://www.ebiotrack.com/inspection.php?iid=32236
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kady Hall Johnson
Owner
Kimberly Hardison
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328570 (current) Invoiced
Inspection • Dylan Ingraham
Created: Dec 31, 2025 • Closed: Jun 24, 2026
Completed with significant delays
Invoiced • 228 days old
🚨
Primary Delay 97.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 118.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
97.4d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/29/26 AJinerson - Email logged on WO-01328570. Kady emailed back confirming tech visit for 6/23 and 6/24 between 8am-10am each morning.

I sent email back with tech name, tool list, asking for order of service they would like and below.

POC:

Arrival instructions:

Special requirements: 


5/29/26 AJinerson - Email logged on WO-01328570. Sent email back to Kady offering tech visit on Tuesday, 6/23 and Wednesday, 6/24 with eta between 8am-10am each morning.


**sites will need 2-3 days to cover all 3 facilities, need centurion cleared tech and per tech sup, next available tech isn't until after 6/22**

5/29/26 AJinerson - WO-01377362 just created per customer's request to have new site/unit serviced during this same visit, so customer has 3 WOs in total needing to be scheduled:

Santa Rosa Annex - (WO-01328563)

Santa Rosa Main Unit - (WO-01328570)

Santa Rosa Work Camp - (WO-01377362)


5/27/26 AJinerson - Email logged on WO-01328570. Sent email back to POC Kady needing to verify correct address for their 3rd unit they are requesting service for (customer wants all 3 done together at same visit). Per chatter on WO-01328570 with ASM, we are working on creating a 3rd location for the Santa Rosa Work Camp, but need to confirm correct address first.


5/20/26 AJinerson - Sent chatter to ASM on WO-01328570:


" Santa Rosa Annex - Which we have location/WO in SMX (WO-01328563)

Santa Rosa Main Unit - Which we have location/WO in SMX (WO-01328570)

Santa Rosa Work Camp - Which we do not have a location or WO in SMX for this unit.

Will we need to have a 3rd location created for their Santa Rosa Work Camp? Customer is requesting to schedule all 3 sites together. "


5/20/26 AJinerson - Email logged on WO-01328570. Received email back from Kady stating tech will need at least 2 days on site and wants to make sure all 3 locations below get scheduled for same visit/trip since tech was not aware of this last year:

  • Santa Rosa Annex
  • Santa Rosa Main Unit
  • Santa Rosa Work Camp


5/20/26 AJinerson - Email logged on WO-01328570. Sent email to POC Kady offering tech visit on Thurs. 6/4 with eta between 9am-11am.


5/20/26 AJinerson - Call logged on WO-01328570. Called POC Kady and left VM regarding scheduling service. 

Tech will be back in area first week of June and available June 4.

This site is 5-6 hours 1-way for our HCP techs and requires a trip/overnight.


3/13/26 AJinerson - Per chatter on WO-01328563 - ASM said try to schedule these for May 2026.

3/13/26 AJinerson - Site had their first initial inspection serviced in June 2025. Checking w/ ASM if SLA is correct/needs to be updated.

🔧 Work Performed
6/22 DI: TRAVEL FROM ATLANTA, GA TO PENSACOLA, FL 6/23 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 82 DEVICES (78 PASS / 4 FAIL). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD & MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
6/23 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 81 Pcs https://www.ebiotrack.com/inspection.php?iid=32236

Timeline

📞
Case Linked Dec 31, 12:02 AM
Case Number: 00555184
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Dec 31, 11:56 AM
Work Order: WO-01328570
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 31, 3:24 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3h 27m
🚨 98.0 business days
👷
2 Status: Assigned May 20, 4:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h6e00000II9FiAAL, Cynthia G Deville
⚠️ 6.9 business days
📅
5 Dispatch Scheduled May 29, 12:09 PM
Dispatch Scheduled → Status: Scheduled → Status: Entered → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 8d 19h
🆕
Status: Entered by Abby Jinerson
From: Scheduled, Entered, Ready for Scheduling, Assigned
To: Entered, Ready for Scheduling, Assigned, Scheduled
Duration in Previous: 1m, 0m
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000Hoc96QAB, Dylan Ingraham
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-23T12:00:00.000+0000
🚨 17.0 business days
🔧
2 Status: Tech On Site Jun 23, 6:11 PM
Status: Tech On Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 293
⏱️
3 9x Labor Added Jun 24, 12:07 AM
9x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 5h 57m
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 2m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Jun 25, 11:52 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 11h, 0m
2.0 business days
🧾
Invoice Created Jun 26, 10:04 PM
Invoice Number: SM-265575

Bottlenecks

Ready for Scheduling
Duration: 97.4 business days (threshold: 1.0 business days)
Exceeded by 96.4 business days
Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00555184
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Jun 23, 8:00 AM
Created
Dec 31, 11:56 AM
Invoice #
SM-265575

Work Details (10)

Name Type Status Qty Amount Date
WL-03270929 Travel Open 293 - Jun 23, 6:13 PM
WL-03271475 Labor Open 7 $0.00 Jun 24, 12:07 AM
WL-03271476 Labor Open 1 $0.00 Jun 24, 12:07 AM
WL-03271477 Labor Open 5.75 $1,994.80 Jun 24, 12:07 AM
WL-03271478 Labor Open 1 $0.00 Jun 24, 12:07 AM
WL-03271479 Labor Open 1.25 $0.00 Jun 24, 12:07 AM
WL-03271480 Travel Open 21 - Jun 24, 12:07 AM
WL-03271481 Travel Open 21 - Jun 24, 12:07 AM
WL-03271482 Expenses Open 1 $0.00 Jun 24, 12:07 AM
WL-03271483 Expenses Open 1 $0.00 Jun 24, 12:07 AM

Details