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WO-01328572 ↗ ServiceMax

JFS Northpoint Health Center • Inspection • PSM

📍 Jewish Family Service of Greater Dallas — 12606 Greenville Ave, Dallas TX, 75243

Dec 31, 2025 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (38 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Dec 31 → Jan 6, 2026
3 business days (counted)
Running total: 3 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Jan 6 → Feb 27, 2026
36 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0
Dec 31 → Jan 6 Assigned ▶ Running 3 3
Jan 6 → Feb 27 Scheduled ▶ Running 36 39
Feb 27 → Feb 27 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 40.9d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.9 days
Over SLA
Field Work
0.9 days
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
39.9 days Total Age
⏱️
37.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555211
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 60 pcs https://www.ebiotrack.com/inspection.php?iid=32248
Priority
Standard
Origin
Email
Reason
New Case
Contact
Heather Esquive
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328572 (current) Invoiced
Inspection • Zachary Stieben
Created: Dec 31, 2025 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 228 days old
🚨
Primary Delay 37.0 days stuck in "Scheduled"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Scheduled
37.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/6 KKelch called Chanel back to reschedule for 2/27 between 9 and 11 am. Customer confirmed. 

1/6 KKelch Heather called me back to schedule for 2/12 between 9 and 11 am. Customer confirmed. 

1/5 KKelch called Heather to schedule for 2/12 between 9 and 11 am. Left VM. 

🔧 Work Performed
Inspected 61 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
2/27/2026 Zachary Stieben arrived on site. Found 61 pieces of equipment to be inspected.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 60 pcs https://www.ebiotrack.com/inspection.php?iid=32248

Timeline

📞
Case Linked Dec 31, 6:01 AM
Case Number: 00555211
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 11:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 31, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 6, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-12T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 6, 12:15 PM
Scheduled For: 2026-02-27T15:00:00.000+0000
🚨 37.0 business days
🔧
Status: Tech On Site by Zachary Stieben Feb 27, 9:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 51d 22h
✔️
Status: Completed by Zachary Stieben Feb 27, 12:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 43m
🚗
▶
3 Travel Added Feb 27, 4:53 PM
Travel Added → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.83333333333333, 2.6666666666667
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 4h 51m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Mar 4, 11:12 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255545

Bottlenecks

Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00555211
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Zachary Stieben
Scheduled
Feb 27, 10:00 AM
Created
Dec 31, 11:59 AM
Invoice #
SM-255545

Work Details (3)

Name Type Status Qty Amount Date
WL-03123828 Travel Open 20 - Feb 27, 4:53 PM
WL-03123830 Labor Open 0.83333333333333 $0.00 Feb 27, 4:54 PM
WL-03123831 Labor Open 2.6666666666667 $2,595.80 Feb 27, 4:54 PM

Details