Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328576 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 VM South Mesa Hills - (TX22-S50095) — 550 S Mesa Hills Dr C-3, El Paso TX, 79912

Dec 31, 2025 → Feb 2, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Tech Off Site (Feb 3)
✗ SLA Missed (33d late)
Dispatch 0.0d
Coordinators 25.3d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.3 days
Over SLA
Field Work
0.8 days
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 3, 2026 (24 days early)
📅
24.0 days Total Age
⏱️
14.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
20.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555210
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 96 pcs https://www.ebiotrack.com/inspection.php?iid=32247
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ivette Acosta
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328576 (current) Invoiced
Inspection • Arturo Diaz
Created: Dec 31, 2025 • Closed: Feb 2, 2026
Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 14.8 days stuck in "Assigned"
⏱️
Total Delay 20.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
14.8d / 0.5d SLA
Scheduled
10.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20 KKelch scheduled per logged email from Ivette

1/19 KKelch sent Ivette an email for scheduling

1/12 KKelch sent Ivette an email for scheduling

1/5 KKelch called Ivette to schedule for 2/3 between 9 and 11 am. Left VM. 

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 96 pcs https://www.ebiotrack.com/inspection.php?iid=32247

Timeline

📞
Case Linked Dec 31, 6:01 AM
Case Number: 00555210
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
4 Work Order Created Dec 31, 12:10 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Michael Morris
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
🚨 13.0 business days
👷
Technician Assigned by Kaitlyn Kelch Jan 16, 1:43 PM
Technician: Tyler Bollman
3.0 business days
🗓️
2 Status: Scheduled Jan 20, 3:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-02T19:00:00.000+0000
⚠️ 5.0 business days
🆕
3 Status: Entered Jan 26, 10:56 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-02T18:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Arturo Diaz Feb 2, 2:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
⏱️
Labor Added Feb 2, 2:50 PM
Type: Labor
Status: Open
Qty: 6
🚗
Status: Tech Off Site by Arturo Diaz Feb 2, 8:20 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 46m
⏱️
3x Labor Added Feb 2, 8:25 PM
Type: Labor, Expenses
Status: Open
Qty: 4, 1
✔️
2 Status: Completed Feb 2, 8:32 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Feb 3, 10:45 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 12m, 0m
4.0 business days
🧾
Invoice Created Feb 8, 1:23 PM
Invoice Number: SM-252869

Bottlenecks

Assigned
Duration: 14.8 business days (threshold: 4.0 business hours)
Exceeded by 14.3 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00555210
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Feb 2, 1:00 PM
Created
Dec 31, 12:10 PM
Invoice #
SM-252869

Work Details (4)

Name Type Status Qty Amount Date
WL-03088239 Labor Open 6 $0.00 Feb 2, 2:50 PM
WL-03088777 Labor Open 4 $1,628.43 Feb 2, 8:25 PM
WL-03088778 Labor Open 1 $0.00 Feb 2, 8:25 PM
WL-03088779 Expenses Open 1 $0.00 Feb 2, 8:25 PM

Details